Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


SDossett

6 posts

Wannabe Geek


#233866 7-May-2018 14:39
Send private message

Hi

 


For the last 2 months there has been frequent short disconnects using spark VDSL. 

When a disconnect occurs the DSL and Internet lights on my router will go out and within 15 - 30 seconds a reconnection will occur. The short duration of the disconnects means that video through youtube or netflix is often fairly unaffected due to buffering but any attempt at online gaming is a frustrating experience. 

This is occuring about 10 times a day. When I recently spoke with a Spark Customer Service Rep he informed me that there had been 140 recorded disconnects in the previous 2 weeks as seen on their end. 

I am running a Huawei HG630b. I have tried using an older spare HG630b and the issues were the same. I followed the guide to update the HG630B firmware to revision 23 and the issues remained the same. 

 

I have spoken with spark about 5 times about this and haven't made any progress. They have suggested sending out a chorus technician but I am concerned about the no fault fee.

 

The main reason for my concern that the issue will not be one on site is that a friend of mine suffered from a similar fault at the same time and fixed it by changing from Spark to another service provider. They live near the top of the North Island and I live in the center of the South Island. 

I am currently still under contract with Spark and this is the main reason I haven't also jumped ship. 



View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Linux
11302 posts

Uber Geek

Trusted
Lifetime subscriber

  #2009265 7-May-2018 14:44
Send private message

House wiring fault see the 200+ other threads on this very topic

Get in an expert like @coffeebaron to install a VDSL master filter

John



Linux
11302 posts

Uber Geek

Trusted
Lifetime subscriber

  #2009267 7-May-2018 14:46
Send private message
michaelmurfy
meow
13218 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #2009268 7-May-2018 14:47
Send private message

Please refer to the other threads on here - there are heaps, a quick Google search would have bought them up also:

 

https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=210218

 

https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=210445

 

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=204492

 

The problem isn't with Spark - it is your line. @hio77 should be able to help but you need to provide more information from your router in order for us to assist.





Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.




SDossett

6 posts

Wannabe Geek


  #2009280 7-May-2018 15:03
Send private message

Thanks for the prompt responses. 

I had done some quick searches but clearly my googlefu was lacking. 

I will read the linked threads. 


michaelmurfy
meow
13218 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #2009281 7-May-2018 15:04
Send private message

Feel free to post more information here if you're needing help but start on those threads as it'll list one of the most common problems.





Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.


SDossett

6 posts

Wannabe Geek


  #2009304 7-May-2018 15:40
Send private message

Hi.

 


Thanks for the threads linked I feel like I am learning a bunch.

 

 

 

I was reviewing the threads and can see the suggestion to install a VDSL master splitter. 

I dont actually know what a VDSL master splitter is or does but I believe I may already have one of these installed. 

If someone could confirm whether the attached photo reflects a VDSL master splitter has already been installed. 



Cheers

 

 


  #2009310 7-May-2018 15:45
Send private message

that is indeed one


 
 
 
 

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

xpd

xpd
Geek @ Coastguard NZ
13729 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #2009314 7-May-2018 15:48
Send private message

I dont know much about telco gear these days, but wouldnt a filter board do the same as a xDSL filter ? Therefore running via two filters.... would that cause issues the OP is getting ?

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree -   kiwiblast.co.nz - Lego and more

 

       Support Kiwi music!   The People   Black Smoke Trigger   Like A Storm   Devilskin

 

                                            NZ GEEKS Discord______________________________

 

 


RunningMan
8913 posts

Uber Geek


  #2009316 7-May-2018 15:51
Send private message

Good spotting @xpd.


HowickDota
420 posts

Ultimate Geek


  #2009318 7-May-2018 15:59
Send private message

I had a similar issue which we tried to resolve with the ISP sending out a new modem and checking our internal wiring which was all fine, the issue was found by the chorus technician and was a loose/bad connection at the roadside.


SDossett

6 posts

Wannabe Geek


  #2009319 7-May-2018 15:59
Send private message

Thanks again for all the prompt responses. 

I was expecting to wait days instead of minutes before there was any discussion. 

 

 

 

I am not 100% sure why there are 2 filters. 

The property was purchased roughly a year ago and a chorus technician had to come in at that time and do some adjustments to the wiring to the internet to work at all. 

After the technician had made his changes the line stayed very good for about a year before the disconnect issue started. 

I have attached a screenshot with some of the stats from my router in case it helps someone who better understands all the figures. 

 

 

 


hio77
'That VDSL Cat'
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks
Subscriber

  #2009322 7-May-2018 16:10
Send private message

Have you been in-contact with the helpdesk to look at this?

 

 

 

 

 

i can give it a skim and advise, but my free time is very limited right now sadly; actually i should probably get around to lunch?...

 

Error rates don't look too bad, snr has pulled back to account for the disconnections by the looks of it.

 

 

 

also as above, double filters can cause issues.

 

Did a site visit awhile back, where there was a double filter on the Eftpos service... It' kept killing their broadband service and causing slow connect rates.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


RunningMan
8913 posts

Uber Geek


  #2009325 7-May-2018 16:11
Send private message

SDossett: [snip] The main reason for my concern that the issue will not be one on site is that a friend of mine suffered from a similar fault at the same time and fixed it by changing from Spark to another service provider.

 

 

These sorts of issues are almost exclusively physical wiring issues (be it your property, or a Chorus line). Changing providers doesn't resolve these issues normally. Spark are also generally very responsive to helping resolve these sorts of problems. Particularly good people like @hio77!

 

EDIT: @hio77 beat me to it!


SDossett

6 posts

Wannabe Geek


  #2009326 7-May-2018 16:13
Send private message

I have spoken to the helpdesk 4 to 5 times. 

The most recent time I contacted them the customer service rep remoted into the router to have a look at it and he stated he made some changes but the issues returned almost immediately.

 

 


RunningMan
8913 posts

Uber Geek


  #2009342 7-May-2018 16:14
Send private message

Doesn't look like the top filter is connected, so that shouldn't be the issue.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Amazfit Expands Active 2 Lineup with the New Active 2 Square
Posted 23-Jun-2025 14:49


Logitech G522 Gaming Headset Review
Posted 18-Jun-2025 17:00


Māori Artists Launch Design Collection with Cricut ahead of Matariki Day
Posted 15-Jun-2025 11:19


LG Launches Upgraded webOS Hub With Advanced AI
Posted 15-Jun-2025 11:13


One NZ Satellite IoT goes live for customers
Posted 15-Jun-2025 11:10


Bolt Launches in New Zealand
Posted 11-Jun-2025 00:00


Suunto Run Review
Posted 10-Jun-2025 10:44


Freeview Satellite TV Brings HD Viewing to More New Zealanders
Posted 5-Jun-2025 11:50


HP OmniBook Ultra Flip 14-inch Review
Posted 3-Jun-2025 14:40


Flip Phones Are Back as HMD Reimagines an Iconic Style
Posted 30-May-2025 17:06


Hundreds of School Students Receive Laptops Through Spark Partnership With Quadrent's Green Lease
Posted 30-May-2025 16:57


AI Report Reveals Trust Is Key to Unlocking Its Potential in Aotearoa
Posted 30-May-2025 16:55


Galaxy Tab S10 FE Series Brings Intelligent Experiences to the Forefront with Premium, Versatile Design
Posted 30-May-2025 16:14


New OPPO Watch X2 Launches in New Zealand
Posted 29-May-2025 16:08


Synology Premiers a New Lineup of Advanced Data Management Solutions
Posted 29-May-2025 16:04









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.