For the last 2 months there has been frequent short disconnects using spark VDSL.
When a disconnect occurs the DSL and Internet lights on my router will go out and within 15 - 30 seconds a reconnection will occur. The short duration of the disconnects means that video through youtube or netflix is often fairly unaffected due to buffering but any attempt at online gaming is a frustrating experience.
This is occuring about 10 times a day. When I recently spoke with a Spark Customer Service Rep he informed me that there had been 140 recorded disconnects in the previous 2 weeks as seen on their end.
I am running a Huawei HG630b. I have tried using an older spare HG630b and the issues were the same. I followed the guide to update the HG630B firmware to revision 23 and the issues remained the same.
I have spoken with spark about 5 times about this and haven't made any progress. They have suggested sending out a chorus technician but I am concerned about the no fault fee.
The main reason for my concern that the issue will not be one on site is that a friend of mine suffered from a similar fault at the same time and fixed it by changing from Spark to another service provider. They live near the top of the North Island and I live in the center of the South Island.
I am currently still under contract with Spark and this is the main reason I haven't also jumped ship.