International SMS not working on ported number

Forums › Spark New Zealand (including Skinny and BigPipe) › International SMS not working on ported number

fastmikey

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#236250 25-May-2018 12:44

Hi,

From a search it looks like I'm not the first to have this, but...

My number has been on journeys over the years. From originally being on Vodafone, it went to spark about 5 years ago, then 3 1/2 years ago went back to vodafone. Now, new employer has got me ported back to spark, and low and behold I'm now not receiving any international texts! This means that iMessage is broken, along with a number of other services (I can't use uberEats for example.

Any fix other then getting a new number, porting this back to vodafone, and hoping like heck everything works?

Mike

rphenix

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#2022413 25-May-2018 12:47

Try disabling imessage temporarily see if the texts start coming through?

Linux

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#2022427 25-May-2018 13:12

How long ago was it ported back to Spark? Time normally resolves these issues

John

fastmikey

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#2022433 25-May-2018 13:21

Yep. To be fair, the port only completed this morning - just a pain and I’m hoping it doesn’t drag on!

Linux

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#2022437 25-May-2018 13:23

fastmikey: Yep. To be fair, the port only completed this morning - just a pain and I’m hoping it doesn’t drag on!

As expected I have seen it take a few weeks before things return to normal

John

gzt

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#2022450 25-May-2018 13:31

I'd like to take advantage of number portability. I've never tried it due these concerns. It would be really helpful if there was an app or service to verify the various paths. Not working is not necessarily an issue, not knowing it is not working is way worse.

fastmikey

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#2022451 25-May-2018 13:34

Thanks John - I figured I had to be patient but didn't want to have to! :-)

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fastmikey

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#2023694 28-May-2018 05:51

Pleased to update that patience was all that was needed - by Sunday all international txts seemed to be routing correctly again and iMessage reactivated correctly.