Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




12 posts

Geek


Topic # 236442 2-Jun-2018 10:12
Send private message

I have a problem with my internet only working if i specify the DNS servers in the connection type properties (ip4), on three different computers connecting though wireless and ethernet.

 

when i talk to the help desk only some of them know what DNS means and all i do is go around in circles to fix this problem, hence waiting for my third modem now (and after that i guess a third sim card).

 

Has anyone got any ideas on how i can talk to someone with real skills and not reading from a screen to fix this problem.

 

I guess i have spent 10-12 hours on the phone over the last month and am sick of wasting my time, every time i call we start agin and m sick of it.

 

I see this as a real failing of spark and most likely other companies faults service 

 

I would just swap providers but vodafone only offer 200 Gig a month while i have 240 Gig with spark, but i guess if i'm forced into it i will have to swap.

 

also if you have any ideas i can try at home to resole it too

 

 

 

thanks

 

Chris 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3832 posts

Uber Geek
+1 received by user: 2180

Trusted
Lifetime subscriber

  Reply # 2027405 2-Jun-2018 10:39
Send private message

Have you tried a DNS flush on the home PC then tried again using default DNS?

 

John





Ex JohnR VodafoneNZ 17 years 4 days

'That VDSL Cat'
9066 posts

Uber Geek
+1 received by user: 1993

Trusted
Spark
Subscriber

  Reply # 2027416 2-Jun-2018 10:53
Send private message

Have you tried resetting the 4G modem and just using it as it's originally setup?

 

 

 

Sounds to me like you may be changing settings and it's no longer handing out a valid DNS.

 

Alternatively, you say you have been setting DNS on the device, so is it possible you have forgotten to click back on automatically detect?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




12 posts

Geek


  Reply # 2027438 2-Jun-2018 11:24
Send private message

thanks for the reply John
Seems to have worked, I also had the dns in the router, have removed from router and pc, done a DNS flush and internet working,
however this problem started one month ago and the fault has evolved over time.
in the beginning the internet would stop working at say 8am it didn't matter what i did eg reset router to default with pin, remove sim (does that ever work?) or nothing but some where between 1 and 1.5 hr if i switch it off then on it would work again. Then 24 hours later it might happen again or maybe not.
or iff say i turned it off at lunchtime, then next time it may happen is at lunch time then next day.
then one day when i was trying fix it i put in sparks DNS into my pc before the hours was up and it worked. so i put it in the router as well
no more problems until on thursday it required the DNS in all the pc's all the time to work.

now i have 3 pc's, 3 laptops(wireless) and 5 phone connecting all needing the DNS in the (i don't know how to put it in my phone)
Now this morning after and unsuccessful chat with spark (third modem on its way) about 2 hours later the internet stopped working to reset router and phones working again.
Its alot to explain
I really think there is a problem at the tower, i think there will only 1-5 people using the network with rbi on my antenna as the topography of the land limits it. but maybe im worng.
when it does work i get 40 plus Mbits up/down
its really good when it works




12 posts

Geek


  Reply # 2027439 2-Jun-2018 11:26
Send private message

only setting i have been changing are external aerial, alternate dns, wireless off. on two modems

 

Chris


3832 posts

Uber Geek
+1 received by user: 2180

Trusted
Lifetime subscriber

  Reply # 2027440 2-Jun-2018 11:33
2 people support this post
Send private message

Using alternate DNS can cause issues as well you are best to maybe try another modem, Spark do a new modem that is CA as well so better speed

 

John





Ex JohnR VodafoneNZ 17 years 4 days



12 posts

Geek


  Reply # 2027446 2-Jun-2018 11:48
Send private message

i was using sparks DNS 122.56.237.1 and 210.55.111.1, just specifying it in the router and devices

 

What is the other modem model so i can ask for it and what does CA mean certified approved? 

 

current is huawei B315

 

thanks

 

Chris


3832 posts

Uber Geek
+1 received by user: 2180

Trusted
Lifetime subscriber

  Reply # 2027447 2-Jun-2018 11:49
Send private message

Sure it's the B316 and it supports CA = carrier aggregation

 

John

 

Edit: B618s not B316





Ex JohnR VodafoneNZ 17 years 4 days



12 posts

Geek


  Reply # 2027452 2-Jun-2018 11:52
Send private message

I still think its the tower

 

Spark KAKAPIKO

 

 

RSM Location height: 581M
Transmitters: 2

 

Transmitter 1: 700MHz
Centre: 768.000MHz
ERIP: 40
Registered: Thu, Nov 13, 2014 2:10 PM
Commenced: Thu, Nov 13, 2014
Expires: Wed, Mar 11, 2020
RSM License: 246637

 

Transmitter 2: 850MHz
Centre: 877.500MHz
ERIP: 40
Registered: Thu, May 6, 1999 2:47 PM
Commenced: Fri, Aug 18, 2017
Expires: Fri, Nov 28, 2031
RSM License: 7095

 

bet i'm the only one on it

 


3832 posts

Uber Geek
+1 received by user: 2180

Trusted
Lifetime subscriber

  Reply # 2027456 2-Jun-2018 12:05
2 people support this post
Send private message

Bet you are not the only one attached to the site, Zero chance of that

 

John





Ex JohnR VodafoneNZ 17 years 4 days



12 posts

Geek


  Reply # 2027459 2-Jun-2018 12:17
Send private message

your probably right but it would be interesting to know if anyone else was have any problems, there is only 10 or so house's down my road and most people use vodafone around me, in fact most are using Compass for internet from a different site.

 

Yes it can go a lot further than my road i know but most people around this area will just put up with it if they didn't know better.

 

cant find B316 on the net either only B315

 

Chris


'That VDSL Cat'
9066 posts

Uber Geek
+1 received by user: 1993

Trusted
Spark
Subscriber

  Reply # 2027460 2-Jun-2018 12:23
Send private message

B618s.

It is possible using the alternative dns is causing the issue. Especially if your changing the wrong pdu.

I'll test with a spare in the office next week...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


27270 posts

Uber Geek
+1 received by user: 6699

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 2027461 2-Jun-2018 12:29
One person supports this post
Send private message

Why are you changing the DNS settings in the modem?




12 posts

Geek


  Reply # 2027466 2-Jun-2018 12:42
Send private message

Have just reset the modem, to factory default with a pin in the magic hole next to the power supply

 

have changed the password for wifi, wifi name and arial selection only

 

i do appreciate the help, from everyone so now have a base line to work from if when the issue returns, maybe lunch time tomorrow

 

I put the DNS in the router so my phone could use the data. easier to put it in one place than each device. however that is back to default

 

doing the ipconfig /flushdns seem to have fix the problems that started on thursday so will see how the rest goes now.

 

Cheers

 

Chros


27270 posts

Uber Geek
+1 received by user: 6699

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 2027481 2-Jun-2018 13:00
One person supports this post
Send private message

ChrisL:

 

 

 

I put the DNS in the router so my phone could use the data. easier to put it in one place than each device. however that is back to default

 

 

You don't need to touch the DNS - the DNS server settings are already in the router and handed out to devices connected to WiFi via DHCP.

 

 




12 posts

Geek


  Reply # 2027492 2-Jun-2018 13:30
Send private message

my problem is the dns seems to get lost from time to time 

 

the error i would get on a web page is something like

 

cannot resolve host dns error, from memory,

 

so i put the dns in the pc adapter it then worked but my phone didn't so i put it in the router then phone works,

 

this works for two week then thursday nothing works unless dns is specified in device. i did nothing in router for two weeks before this apart from specifying the dns.

 

i think you guys are right me playing with the dns probably cause the problem on thursday but its not working by itself.

 

and the tech at 0800 738 738 help don't even know what dns stand for 1/2 the time

 

will see what happens over the next few days as the original problem was in a 24hr cycle

 

as i have said flushing the dns has fix the issue from thursday pity the help desk didn't say anything. i would like to stay with spark as i get and extra 40gig a month, hopefully its all good now but i really doubt it

 

also im not an expert in this area, and nor do i want to be, i just want it to work without having to wait 90 min to reset the modem.

 

time will tell


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.