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51 posts

Master Geek


Topic # 23673 6-Jul-2008 16:08
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Right, I've been on here twice before with issues. My broadband just stops working, for no reason.

Everything says its connected, ZoneAlarm says I'm sending and recieveing data. I can't even log onto my router, D-Link G604T. When I type in its IP adress (10.1.1.1) it tells me "The connection was refused when attempting to contact 10.1.1.1."

All the lights on the router are fine, ADSL is connected, LAN is connected, and the Status is flashing, which is how is should be, or this is what I'm lead to believe.

I am completely clueless to what is going on, please help.

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Nate wants an iphone
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  Reply # 143378 6-Jul-2008 16:11
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If you can't connect to your modem, then it sounds like it could be a firewall or modem issue.

I suggest disabling zone alarm or better still, try accessing the modem from another computer without zone alarm first. Otherwise you might want to consider resetting your modem and/or calling the helpdesk.




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Master Geek


  Reply # 143382 6-Jul-2008 16:16
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Ah, I have disabled ZoneAlarm and Windows Firewall was already disabled, and hard reset the modem. I've disabled and re-enabled the LAN connection. I've also reset the computer twice.

One thing that happens when I use the Repair button in the LAN connection context menu, it says Clearing NetBT cannot be completed.

 
 
 
 


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  Reply # 143384 6-Jul-2008 16:24
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In that case, could be the modem. Probably will need replacing - if you got it from Telecom, best to call the helpdesk to find out.




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Master Geek


  Reply # 143387 6-Jul-2008 16:35
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Most definately a router problem, just tried with a Thompson Speedtouch USB modem, and everything is fine.

Guess I'll stick with this.

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Reply # 143394 6-Jul-2008 17:04
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Zone alarm is rubbish



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Master Geek


  Reply # 143400 6-Jul-2008 17:39
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ZoneAlarm's been fine for me.

Ergh, the USB modem is going half the speed of the D-Link. 'tis to be expected, I guess.

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Master Geek


Reply # 143777 7-Jul-2008 14:01

johnr: Zone alarm is rubbish


Agree



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Master Geek


  Reply # 143855 7-Jul-2008 15:20
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Care to explain why, and if so, what good free/open-source alternatives do I have?

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  Reply # 143880 7-Jul-2008 16:15
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Yeah, my modem started doing this one day. Connection would be up for an hour or so and then just die. If I turned the modem off for a while and then back on again it was fine for another short period of time. Very hard to diagnose the problem. I thought it was my line and even had the Telecom techo come over to check it out and when they said the line was super clear and their modem worked fine.

However, the story doesnt end there, dont forget that if you got your modem off Telecom like I did (originally) that they have like a ridiculously long warranty (3 or 5 years) and I just rang them up and they sent me a brand new model even though I was no longer with them for my ADSL.

Thanks Telecom!

Trevor

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