Spark Fibre 100 and Huawei HG659b: Unstable Internet connection

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Fibre 100 and Huawei HG659b: Unstable Internet connection

chanito1993

4 posts

Wannabe Geek

#237720 14-Jun-2018 19:58

Hi there,

I have Spark Fibre connection here at my work place with HG659b modem.

WiFi connection is working fine but it's so inconsistent that there's only number of devices that able to connect to the 'actual internet connection'

So pretty much all the devices (mobile phones, PCs) are able to see the WiFi and connect into it but not getting the actual internet connection.

e.g I have 10 devices and all of this able to see and connect to the WiFi, but only 6 out of 10 will be connected to the internet connection.

Any thoughts?

Thanks!

1 | 2

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2037844 14-Jun-2018 20:04

How many devices do you actually have on the premises that you're trying to connect via WiFi?

How many connected via Ethernet?

I'm assuming you're probably unaware of the 32 device limitation of this device, but if you have hit that you need to be seeking IT support from somebody to install a router better suited to your requirements.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2037848 14-Jun-2018 20:08

how many devices do you connect at all? including Ethernet devices?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Batman

Mad Scientist
29760 posts

Uber Geek

Trusted

Lifetime subscriber

#2037868 14-Jun-2018 20:36

Maybe trying only connecting to the 5GHz band?

chanito1993

4 posts

Wannabe Geek

#2037889 14-Jun-2018 21:41

sbiddle:

How many devices do you actually have on the premises that you're trying to connect via WiFi?

How many connected via Ethernet?

I'm assuming you're probably unaware of the 32 device limitation of this device, but if you have hit that you need to be seeking IT support from somebody to install a router better suited to your requirements.

I am not aware of the 32 device limitation of this device. I have setup two Wireless access point with Ubiquiti Unifi and setup some network ports from the wall with 10 ports.

So let's say 5 connected via Ethernet and 15 devices are only connected through WiFi. Noticed that even if I didn't reached 32 limit of this device, other devices won't be connected until I restarted the Modem HG659b.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2037904 14-Jun-2018 22:22

chanito1993:

sbiddle:

How many devices do you actually have on the premises that you're trying to connect via WiFi?

How many connected via Ethernet?

I'm assuming you're probably unaware of the 32 device limitation of this device, but if you have hit that you need to be seeking IT support from somebody to install a router better suited to your requirements.

I am not aware of the 32 device limitation of this device. I have setup two Wireless access point with Ubiquiti Unifi and setup some network ports from the wall with 10 ports.

So let's say 5 connected via Ethernet and 15 devices are only connected through WiFi. Noticed that even if I didn't reached 32 limit of this device, other devices won't be connected until I restarted the Modem HG659b.

Bingo, your hitting that limit.

There is also one per wifi band, 16 devices.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2037943 15-Jun-2018 07:10

Sounds very much like you're hitting that 32 limit.

32 devices is a lot to expect a router to cope with. That can end up being a particularly large connection tracking table, and needs a higher enterprise spec router better suited to your requirements.

Most routers won't just stop at 32 clients like the HG659 does, but that in itself makes you aware of the load on the router. Lots of other routers will just do crazy things like locking up when they have too much load.

Mattmannz

471 posts

Ultimate Geek

#2038021 15-Jun-2018 08:31

chanito1993:

I am not aware of the 32 device limitation of this device. I have setup two Wireless access point with Ubiquiti Unifi and setup some network ports from the wall with 10 ports.

So let's say 5 connected via Ethernet and 15 devices are only connected through WiFi. Noticed that even if I didn't reached 32 limit of this device, other devices won't be connected until I restarted the Modem HG659b.

If you are not using the Wifi on the HG659 and are using the Unifi gear as per this post then the limits discussed won't apply and your issue is something else. Helps if you post the full setup.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2038023 15-Jun-2018 08:36

Mattmannz:
chanito1993:

I am not aware of the 32 device limitation of this device. I have setup two Wireless access point with Ubiquiti Unifi and setup some network ports from the wall with 10 ports.

So let's say 5 connected via Ethernet and 15 devices are only connected through WiFi. Noticed that even if I didn't reached 32 limit of this device, other devices won't be connected until I restarted the Modem HG659b.

If you are not using the Wifi on the HG659 and are using the Unifi gear as per this post then the limits discussed won't apply and your issue is something else. Helps if you post the full setup.

Limit includes ethernet.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Mattmannz

471 posts

Ultimate Geek

#2038026 15-Jun-2018 08:41

Limit includes ethernet.

Good point!

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2038027 15-Jun-2018 08:45

Limit appears to be more than software configuration too. I tried forcing it at one stage... Kept softbricking the device.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Dairyxox

1594 posts

Uber Geek

#2038035 15-Jun-2018 09:03

I'm sure its not even 32 devices at the same time.

Once the DHCP table fills with 32 entries - that's it - shows over.

This is poor even for a home/soho device.

Imagine this scenario - you normally have 12 devices in your house (not unusual these days) and you have a social gathering and during the day 20 guests come and connect to your wifi. At the end of the day, guests are gone and you're back to 12 devices, but the guests filled up your DHCP table. No more connections for you.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2038040 15-Jun-2018 09:16

Dairyxox:

I'm sure its not even 32 devices at the same time.

Once the DHCP table fills with 32 entries - that's it - shows over.

This is poor even for a home/soho device.

Imagine this scenario - you normally have 12 devices in your house (not unusual these days) and you have a social gathering and during the day 20 guests come and connect to your wifi. At the end of the day, guests are gone and you're back to 12 devices, but the guests filled up your DHCP table. No more connections for you.

Can somebody clarify what the DHCP lease time is these days on the newer firmware? I thought it was relatively short (was 12 hours from memory).

qwerty123

147 posts

Master Geek

#2038092 15-Jun-2018 10:47

Looks like iptables conntrack table depletion. And you don't need 32 devices to achieve that. It could be a torrent client or malware on some device.

Raymondwu

3 posts

Wannabe Geek

Maxicom

#2038196 15-Jun-2018 11:24

HG659 is not a good router for business supporting many devices, especially considering you are using Fibre and you have two UAP Wifi devices, please try MikroTik RB951G, which is much better, you can buy it at $155.25 on market.

chanito1993

4 posts

Wannabe Geek

#2038310 15-Jun-2018 13:51

Dairyxox:

I'm sure its not even 32 devices at the same time.

Once the DHCP table fills with 32 entries - that's it - shows over.

This is poor even for a home/soho device.

Imagine this scenario - you normally have 12 devices in your house (not unusual these days) and you have a social gathering and during the day 20 guests come and connect to your wifi. At the end of the day, guests are gone and you're back to 12 devices, but the guests filled up your DHCP table. No more connections for you.

I think this is what happening to this modem, but it's just interesting sometimes that there's 14 connected devices to the modem but still can't connect another device.

So I reckon every time i restart the modem it's resetting the DHCP table as well.

I'm just really not sure if the problem is 32 device limit.

1 | 2