Spark Fibre recently installed but not plan speeds

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Iceroadlegend

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#237863 21-Jun-2018 11:37

Hi Guys

I had Fibre installed 2 days ago and are with Spark on their Fibre Max Plan. Installation went smooth but unfortunately I could not run a speed test before the Chorus guys left. Upon running a test I was only getting 180 mbps down 140mbps up (would be expecting more on Max Plan). All tests were run using CAT6 directly from router to PC.

I call Spark and they tell me to wait a day as it is still showing our plan as VDSL. After Checking this morning its still the same speeds. I contact Spark again and got passed around a few departments until a agent mentions our line was Provisioned for the Max plan and should be functioning as per that. They mentioned that Chorus may not have setup the ONT correctly ( would this be true?). They seemed to not spend much time on this. A couple taps on their Ipad and they said it was done.

I'm currently using the Fritz Box 7390 OS 06.83. Settings are as follows:

ONT Connected to LAN 1 on the Box
- Home Network - Network Settings - LAN Settings - All set to Power Mode 1gbit
- Internet - Account Information: Provider Spark
(Connection Via) - Connection to an external Modem or Router
(Operating Mode) - Establish Own Connection to the Internet
(Account Info) - user@spark etc
(Conection Settings) - Up/Down Stream set to 999999
- Internet Connection - Maintain Permanently
-VLAN - VLAN-ID 10

Any help much appreciated.

michaelmurfy

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#2041617 21-Jun-2018 11:44

Can your PC actually support Gigabit speeds? @freitasm recently had this problem.

Michael Murphy | https://murfy.nz
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Talkiet

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#2041620 21-Jun-2018 11:51

If you're receiving 180Mbps then it's incredibly unlikely that there's a network issue or provisioning issue. If you would like to PM me your account number I can check it's been provisioned correctly to the network but at this stage I would say it's 99% sure it's an issue with your router or your PC.

Did you get a Huawei 659b? We know that supports Fibre Max speeds. It would be worth at least trying it if you have it around.

Cheers - Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

hawk2050

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#2041647 21-Jun-2018 12:23

My guess is the old FritzBox 7390 just can't give you much better than what you've seen. You're likely going to need to upgrade your router to achieve the speed potential of your plan.

Cheers

Richard

michaelmurfy

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#2041648 21-Jun-2018 12:26

Good point - didn't see it was the 7390.

That router doesn't support Gigabit speeds (you need the 7490 for this). You need to use a better router such as the Spark provided Huawei HG659.

hio77

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#2041653 21-Jun-2018 12:39

Yep 7390 has been known to under preform.

The giveaway here is if you were say miss configured, you would be hitting 100/20 200/20 etc.. which obviously isn't the case.

We should have sent you the HG659b, try testing with this using the app http://www.speedtest.net/apps/desktop (or windows 10 app) this will preform far more true to your actual connection rather than what the browser is capable of.

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hio77

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#2041654 21-Jun-2018 12:40

Talkiet:

Cheers - Neil G

Well now your just getting fancy!

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MikeAqua

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#2041657 21-Jun-2018 12:49

When our new Spark Fibre connection was (I suspect) incorrectly provisioned* we were getting ~50Mbps (I.e. our pre-fibre speed) on a 200Mbps plan and no real improvement in performance. Eventually I gave up and downgraded to 100Mbps plan and ever since we get 100Mbps and noticeably better performance.

Our experience suggests to me: -

1) If your connection hasn't been provisioned correctly you will get your old speed;

2) If your connection isn't correctly provisioned, Spark may not identify/acknowledge this, despite several calls;

3) Spark devotes more care to ensuring the correct speed after a downgrade, than to ensuring the correct speed after an upgrade. I.e. over-delivery is a concern for Spark, under-delivery isn't.

*provisioned may not be the correct technical term.

Mike

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Talkiet

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#2041660 21-Jun-2018 12:52

MikeAqua:

When our new Spark Fibre connection was (I suspect) incorrectly provisioned* we were getting ~50Mbps (I.e. our pre-fibre speed) on a 200Mbps plan and no real improvement in performance. Eventually I gave up and downgraded to 100Mbps plan and ever since we get 100Mbps and noticeably better performance.

Our experience suggests to me: -

1) If your connection hasn't been provisioned correctly you will get your old speed;

2) If your connection isn't correctly provisioned, Spark may not identify/acknowledge this, despite several calls;

3) Spark devotes more care to ensuring the correct speed after a downgrade, than to ensuring the correct speed after an upgrade. I.e. over-delivery is a concern for Spark, under-delivery isn't.

*provisioned may not be the correct technical term.

Mike, point 1 is sometimes correct, point 2 can happen but never through malicious intent, and point 3 is utter rubbish.

This thread seems pretty clear that it's an underpowered CPE at fault here, and I've already made a direct offer to check the network provisioning of this circuit.

Your response here is unhelpful.

Regards

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

MikeAqua

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#2041666 21-Jun-2018 13:11

Talkiet:

Your response here is unhelpful.

My response was according to you somewhat correct on 2 of 3 points. So can't be that unhelpful.

The third point reflects what my experience suggested to me. I don't claim it's fact. It's interpretation based on the facts outlined.

People on here are smart enough to draw their own conclusions. If mods are unhappy they can delete.

You don't need to censor.

Mike

Iceroadlegend

29 posts

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#2042490 22-Jun-2018 15:31

michaelmurfy:
Good point - didn't see it was the 7390.

That router doesn't support Gigabit speeds (you need the 7490 for this). You need to use a better router such as the Spark provided Huawei HG659.

That's a bugger. Will have to try the spark one. Currently out of town so will try when I get home.

A family member has a fritz on gbit fibre, being they looked the same so I assumed they were the same model.

hio77

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#2042493 22-Jun-2018 15:37

Iceroadlegend:
michaelmurfy:

Good point - didn't see it was the 7390.

That router doesn't support Gigabit speeds (you need the 7490 for this). You need to use a better router such as the Spark provided Huawei HG659.

That's a bugger. Will have to try the spark one. Currently out of town so will try when I get home.

A family member has a fritz on gbit fibre, being they looked the same so I assumed they were the same model.

7490, 7390, 7360 and 7340 all visually look the same... It's once you get closer you see the difference.

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Iceroadlegend

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#2045261 28-Jun-2018 10:28

So just back yesterday. Hooked up the the Spark HG659b Router and the speeds are working great now.

Thanks for the help guys.

michaelmurfy

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#2045270 28-Jun-2018 10:39

@Iceroadlegend awesome to hear! The HG659 isn't a bad router so should work find for your average home user.