Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


3puttssuck

651 posts

Ultimate Geek

Subscriber

#237875 21-Jun-2018 19:33
Send private message

My Mother in Law has an issue with her Hotmail and she thought it may have been Spark related, so she chatted to their help desk online. They suggest she contact [REMOVED SCAM SITE LINK]

 

She even has the chat log that Spark sent her!

 

She did this and was told by an Indian person that she had a Virus and he would remove it for $149. She told him she would think about it and he abused her and hung up. 

 

I called the 09 number on this website and gave the guy with an Indian accent, a total BS story with a BS Hotmail account, it was so damn random and obscure, that I doubt it belonged to anybody.

 

He said he could see my account and then told me my Laptop was full of Viruses and spyware. I don't own a laptop lol.

 

He said for $149 he could fix it for me straight away. He then gave me a website to log into so he could fix it. Needless to say, I didn't log in and hung up on him.

 

What are the chances that Spark has a bad apple on their chat board and is working with these guys and could that person be traced via the chat log?


Filter this topic showing only the reply marked as answer Create new topic
l43a2
1616 posts

Uber Geek

Trusted

  #2041918 21-Jun-2018 19:38
Send private message

i do wonder if the spark chat person googled it and gave that link not knowing what it was. googling the number it shows its being used for dell and acer support scams.






3puttssuck

651 posts

Ultimate Geek

Subscriber

  #2041920 21-Jun-2018 19:39
Send private message

l43a2:

 

i do wonder if the spark chat person googled it and gave that link not knowing what it was.

 

 

Good point, stands to reason.

 

 


 
 
 
 


RunningMan
6141 posts

Uber Geek


  #2041921 21-Jun-2018 19:40
Send private message

Far more likely explanation is ignorance of who to direct to for Hotmail support. Don't always assume the worst.


RunningMan
6141 posts

Uber Geek


  #2041929 21-Jun-2018 19:42
Send private message

If you google "hotmail technical support nz" that website ranks right up there...


3puttssuck

651 posts

Ultimate Geek

Subscriber

  #2041933 21-Jun-2018 19:50
Send private message

Yep, I guess the Spark person thought they were doing her a favour by using Google to find an NZ help site.


hio77
'That VDSL Cat'
12612 posts

Uber Geek

Trusted
Subscriber

  #2041937 21-Jun-2018 19:54
Send private message

So initial thoughts, Title is a little sensational...

 

 

 

Let's be honest, the issue isn't a spark fault... the agent clearly has simply made a best guess assumption (in this case linked to the wrong place which i'd love to correct their knowledge...)

 

Happy to look into details if DM me more information. I've done a bulk search for that url but i'm not seeing any chat transcripts with it....





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


RunningMan
6141 posts

Uber Geek


  #2041943 21-Jun-2018 19:57
Send private message

hio77:Let's be honest, the issue isn't a spark fault... the agent clearly has simply made a best guess assumption (in this case linked to the wrong place which i'd love to correct their knowledge...)

 

This sums it up really well. Looks like the agent has been trying to do the right thing to help their customer, and inadvertently fallen for a scam themselves. It can happen to anyone!


 
 
 
 


3puttssuck

651 posts

Ultimate Geek

Subscriber

  #2041951 21-Jun-2018 20:07
Send private message

hio77:

 

So initial thoughts, Title is a little sensational...

 

 

 

Let's be honest, the issue isn't a spark fault... the agent clearly has simply made a best guess assumption (in this case linked to the wrong place which i'd love to correct their knowledge...)

 

Happy to look into details if DM me more information. I've done a bulk search for that url but i'm not seeing any chat transcripts with it....

 

 

Sorry if you thought the title was trying to sensationalize things, that was not my intent. Just asking a question without much forethought. I have since changed it.

 

I will get a copy of the chat log tomorrow from the MIL and DM you. Thanks for the offer of help.


3puttssuck

651 posts

Ultimate Geek

Subscriber

  #2041983 21-Jun-2018 20:37
Send private message

I typed 098015144, which is the phone number on their website, into Google and the result is an eye-opener.


richms
23681 posts

Uber Geek

Trusted
Subscriber

  #2041997 21-Jun-2018 20:49
Send private message

Sure it was a real chat with spark? Seems trivial that a compromised machine could easily be made to live chat to anyone and it be the dodgey operatives.





Richard rich.ms

freitasm
BDFL - Memuneh
68868 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2042013 21-Jun-2018 21:10
Send private message

hio77:

 

Let's be honest, the issue isn't a spark fault... the agent clearly has simply made a best guess assumption (in this case linked to the wrong place which i'd love to correct their knowledge...)

 

 

I think the Hotmail is not a Spark fault but the fact a Spark person sent someone to a scam site is a terrible thing to happen. Help desk people should be trained INTENSELY to not give out ANY recommendation that is not related to Spark. 

 

In this case. being helpful could have cost someone their money, their credit card number and a lot more.

 

I would like to see this taken up high within Spark because this is not how it should be done.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletcricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


hio77
'That VDSL Cat'
12612 posts

Uber Geek

Trusted
Subscriber

  #2042020 21-Jun-2018 21:30
Send private message

freitasm:

 

hio77:

 

Let's be honest, the issue isn't a spark fault... the agent clearly has simply made a best guess assumption (in this case linked to the wrong place which i'd love to correct their knowledge...)

 

 

I think the Hotmail is not a Spark fault but the fact a Spark person sent someone to a scam site is a terrible thing to happen. Help desk people should be trained INTENSELY to not give out ANY recommendation that is not related to Spark. 

 

In this case. being helpful could have cost someone their money, their credit card number and a lot more.

 

I would like to see this taken up high within Spark because this is not how it should be done.

 

 

I'm not disagreeing that miss information is an issue at all.

 

 

 

as mentioned in my post, I've already hunted for the chat mentioned in order to discuss it accordingly.

 

in terms of a process, the advise should have been you need to seek support from your provider..

 

 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


hio77
'That VDSL Cat'
12612 posts

Uber Geek

Trusted
Subscriber

  #2042028 21-Jun-2018 21:47
Send private message

Right, i now have the chat. 

 

 

 

I'll be following it up internally. @3puttssuck thanks for flagging this one.

 

 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


sdav
839 posts

Ultimate Geek


  #2042037 21-Jun-2018 22:09

This is a good result IMO. Well done all round!


Filter this topic showing only the reply marked as answer Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.