Nevermind, from the terms and conditions:

Any money paid is not refundable in the event that you decide to leave Bigpipe before the end of your billing month.

I think that's it bit off myself.

Well most ISPs will bill you out the cancellation period which is a whole month so you are still coming out ahead. They have costs that are paid month to month, so to expect them to only bill a part month because you choose to leave is a bit unfair I think.

richms:

 

Well most ISPs will bill you out the cancellation period which is a whole month so you are still coming out ahead. They have costs that are paid month to month, so to expect them to only bill a part month because you choose to leave is a bit unfair I think.

 

@richms If the cost to them is for the entire month then that's fair enough.

What do you mean by the bolded bit? I'm not sure how I'd come out ahead, do you mean compared to what other ISPs do when you cancel?

Most ISPs will bill you 30 days from when you tell them you are leaving, so that is more than the remainder of the billing period.

jonathan18: Just do your best to sync the changeover to your anniversary date (assuming you shifted ISPs)... I did this a few months ago moving from Bigpipe and timed it fine.

I made the decision to change on the 27th and it turns out my billing date is the 26th!

I've requested a connection date of 23rd July with new ISP and a cancellation on 25th July with Bigpipe. So I won't be out of pocket, just have to wait a bit longer for it to happen.

Thanks

@Paul1977 putting in a cancellation  date with an LSP is asking for trouble now watch everything go belly up and the next thread will be I don't have internet what has gone wrong

@sbiddle get the popcorn

John

Yip you won't be able to get a connection on the 23rd if a disconnection service order is lodged on the connection for the 25th. Once a disconnection S/O is lodged against the connection it means you will have to wait until after that's occurred for a new connection to be lodged.

It's the reason why you want to transition a connection to avoid any downtime.

sbiddle:

 

Yip you won't be able to get a connection on the 23rd if a disconnection service order is lodged on the connection for the 25th. Once a disconnection S/O is lodged against the connection it means you will have to wait until after that's occurred for a new connection to be lodged.

 

It's the reason why you want to transition a connection to avoid any downtime.

 

Well sh*t.

Better contact Bigpipe and cancel my cancellation.

Thanks guys.

If it's Enable fibre in Chch then depending on ISP sometimes it goes on the second port anyway.

yitz:

 

If it's Enable fibre in Chch then depending on ISP sometimes it goes on the second port anyway.

 

It is Enable in Christchurch, and that is what happened last time.

Although last time I didn't request a cancellation of my old service until after the new connection was in place (so they were both live for a while).

I've emailed Bigpipe and asked the question, fortunately it's still over 3 weeks away which should be enough time to sort it if i have done the wrong thing.

sbiddle:

 

Yip you won't be able to get a connection on the 23rd if a disconnection service order is lodged on the connection for the 25th. Once a disconnection S/O is lodged against the connection it means you will have to wait until after that's occurred for a new connection to be lodged.

 

It's the reason why you want to transition a connection to avoid any downtime.

So that makes it impossible to avoid paying a provider for an extra month if they have a 30 day notice clause?

richms:

 

Most ISPs will bill you 30 days from when you tell them you are leaving, so that is more than the remainder of the billing period.

 

Yes. Most have the 30 day period, so if you cancel, you should cancel 30 days before you finish the service and go to another. Standard billing is pro rata, but if you have a 30 day cancel period, you need to accept that and manage around it. I could be wrong, but I think its network provider billing related. So if the RSP is billed in that manner by the network provider, they need to pass that on. So they do and its documented in the T+C's 

Hey Paul, I've dropped you an email about your disconnection request.

BigPipeNZ:

 

Hey Paul, I've dropped you an email about your disconnection request.

 

Thanks @BigPipeNZ