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Paul1977

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#238004 28-Jun-2018 12:26
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@BigpipeNZ Since Bigpipe is paid in advance, when you cancel to you get refunded for the unused days? E.g. If paid up until 25 July and disconnect on 11 July, are you refunded 14 days worth?


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Paul1977

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  #2045453 28-Jun-2018 12:42
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Nevermind, from the terms and conditions:

 

Any money paid is not refundable in the event that you decide to leave Bigpipe before the end of your billing month.

 

I think that's it bit off myself.


richms
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  #2045468 28-Jun-2018 13:05
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Well most ISPs will bill you out the cancellation period which is a whole month so you are still coming out ahead. They have costs that are paid month to month, so to expect them to only bill a part month because you choose to leave is a bit unfair I think.





Richard rich.ms

 
 
 
 


Paul1977

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  #2045472 28-Jun-2018 13:16
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richms:

 

Well most ISPs will bill you out the cancellation period which is a whole month so you are still coming out ahead. They have costs that are paid month to month, so to expect them to only bill a part month because you choose to leave is a bit unfair I think.

 

 

@richms If the cost to them is for the entire month then that's fair enough.

 

What do you mean by the bolded bit? I'm not sure how I'd come out ahead, do you mean compared to what other ISPs do when you cancel?

 

 


richms
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  #2045479 28-Jun-2018 13:36
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Most ISPs will bill you 30 days from when you tell them you are leaving, so that is more than the remainder of the billing period.





Richard rich.ms

jonathan18
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  #2045783 28-Jun-2018 22:20
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Just do your best to sync the changeover to your anniversary date (assuming you shifted ISPs)... I did this a few months ago moving from Bigpipe and timed it fine.

Paul1977

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  #2045898 29-Jun-2018 09:45
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jonathan18: Just do your best to sync the changeover to your anniversary date (assuming you shifted ISPs)... I did this a few months ago moving from Bigpipe and timed it fine.

 

I made the decision to change on the 27th and it turns out my billing date is the 26th!

 

I've requested a connection date of 23rd July with new ISP and a cancellation on 25th July with Bigpipe. So I won't be out of pocket, just have to wait a bit longer for it to happen.

 

Thanks


Linux
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  #2045932 29-Jun-2018 10:26
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@Paul1977 putting in a cancellation  date with an LSP is asking for trouble now watch everything go belly up and the next thread will be I don't have internet what has gone wrong

 

@sbiddle get the popcorn

 

John


 
 
 
 


sbiddle
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  #2045936 29-Jun-2018 10:31
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Yip you won't be able to get a connection on the 23rd if a disconnection service order is lodged on the connection for the 25th. Once a disconnection S/O is lodged against the connection it means you will have to wait until after that's occurred for a new connection to be lodged.

 

It's the reason why you want to transition a connection to avoid any downtime.

 

 

 

 


Paul1977

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  #2045988 29-Jun-2018 12:13
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sbiddle:

 

Yip you won't be able to get a connection on the 23rd if a disconnection service order is lodged on the connection for the 25th. Once a disconnection S/O is lodged against the connection it means you will have to wait until after that's occurred for a new connection to be lodged.

 

It's the reason why you want to transition a connection to avoid any downtime.

 

 

Well sh*t.

 

Better contact Bigpipe and cancel my cancellation.

 

Thanks guys.


yitz
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  #2045990 29-Jun-2018 12:29
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If it's Enable fibre in Chch then depending on ISP sometimes it goes on the second port anyway.


Paul1977

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  #2045991 29-Jun-2018 12:31
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yitz:

 

If it's Enable fibre in Chch then depending on ISP sometimes it goes on the second port anyway.

 

 

It is Enable in Christchurch, and that is what happened last time.

 

Although last time I didn't request a cancellation of my old service until after the new connection was in place (so they were both live for a while).

 

I've emailed Bigpipe and asked the question, fortunately it's still over 3 weeks away which should be enough time to sort it if i have done the wrong thing.


Detruire
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  #2046147 29-Jun-2018 18:17
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sbiddle:

 

Yip you won't be able to get a connection on the 23rd if a disconnection service order is lodged on the connection for the 25th. Once a disconnection S/O is lodged against the connection it means you will have to wait until after that's occurred for a new connection to be lodged.

 

It's the reason why you want to transition a connection to avoid any downtime.

 

So that makes it impossible to avoid paying a provider for an extra month if they have a 30 day notice clause?





rm *


tdgeek
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  #2046154 29-Jun-2018 18:33
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richms:

 

Most ISPs will bill you 30 days from when you tell them you are leaving, so that is more than the remainder of the billing period.

 

 

Yes. Most have the 30 day period, so if you cancel, you should cancel 30 days before you finish the service and go to another. Standard billing is pro rata, but if you have a 30 day cancel period, you need to accept that and manage around it. I could be wrong, but I think its network provider billing related. So if the RSP is billed in that manner by the network provider, they need to pass that on. So they do and its documented in the T+C's 


BigPipeNZ
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  #2046397 30-Jun-2018 12:20
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Hey Paul, I've dropped you an email about your disconnection request.





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


Paul1977

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  #2047283 2-Jul-2018 10:41
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BigPipeNZ:

 

Hey Paul, I've dropped you an email about your disconnection request.

 

 

Thanks @BigPipeNZ


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