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Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone having problems texting to the UK?
woodson

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#238021 29-Jun-2018 09:08
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I've been having an issue over the last 3 days where no texts are getting through to a number in the UK. I've tried from both my iPhone and my wife's Android device, to no avail. Texts from the UK number have been coming through without issue.

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allan
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  #2045914 29-Jun-2018 10:03
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I may have seen similar. Texted a UK number a couple of times and expected I would have got a reply. Had decided that they were just ignoring me, but maybe it's this...



xyeovillian
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  #2045924 29-Jun-2018 10:15
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I txt the UK yesterday with Skinny and no problems!

woodson

234 posts

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  #2045929 29-Jun-2018 10:22
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allan:

 

I may have seen similar. Texted a UK number a couple of times and expected I would have got a reply. Had decided that they were just ignoring me, but maybe it's this...

 

 

 

 

As it only seems to be outgoing texts, I guess it's a Spark issue



Linux
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  #2045930 29-Jun-2018 10:24
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@woodson Don't guess log a fault with Spark with examples

 

Date / time message sent / Number / so they can be checked out

 

John

woodson

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  #2045931 29-Jun-2018 10:26
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Linux:

 

@woodson Don't guess log a fault with Spark with examples

 

Date / time message sent / Number / so they can be checked out

 

John

 

 

 

 

Ok...how do i do that? Via their site?

Linux
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  #2045933 29-Jun-2018 10:28
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woodson:

 

Linux:

 

@woodson Don't guess log a fault with Spark with examples

 

Date / time message sent / Number / so they can be checked out

 

John

 

 

Ok...how do i do that? Via their site?

 

 

Call them and log a fault for SMS to the UK and get a fault ticket number so it can be followed up

 

John

 
 
 
 

Shop now for Dell laptops and other devices (affiliate link).
woodson

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  #2045937 29-Jun-2018 10:32
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Ok, worth a shot I guess. Thanks.

Linux
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  #2045941 29-Jun-2018 10:41
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Make sure you provide a few examples or no point calling

 

John

woodson

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  #2045942 29-Jun-2018 10:45
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Yes, I have times written down...just awaiting a call back in two hours! 🤣

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