Changing from BigPipe to Spark - can't enter "account number"

Forums › Spark New Zealand (including Skinny and BigPipe) › Changing from BigPipe to Spark - can't enter "account number"

Paul1977

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#238070 2-Jul-2018 10:51

When you sign up to Spark online and specify that you are moving from another ISP, you are asked to enter your old ISP account number.

The problem is that Bigpipe uses your email address as the account number, but the Spark signup page will only allow letters and numbers to be entered in that field.

This results in being unable to enter your BigPipe account details.

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Linux

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#2047302 2-Jul-2018 10:54

@BigPipeNZ must have an account number on the invoice, I suggest you go check

John

DarkShadow

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#2047357 2-Jul-2018 11:47

Linux:

@BigPipeNZ must have an account number on the invoice, I suggest you go check

John

It doesn't. OP is right, the account number is the same as the email address.

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#2047365 2-Jul-2018 11:53

DarkShadow:

Linux:

@BigPipeNZ must have an account number on the invoice, I suggest you go check

John

It doesn't. OP is right, the account number is the same as the email address.

That is mad then

John

hio77

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#2047391 2-Jul-2018 12:06

DarkShadow:

Linux:

@BigPipeNZ must have an account number on the invoice, I suggest you go check

John

It doesn't. OP is right, the account number is the same as the email address.

uh... how would LSP work then...

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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#2047397 2-Jul-2018 12:18

hio77:

DarkShadow:

Linux:

@BigPipeNZ must have an account number on the invoice, I suggest you go check

John

It doesn't. OP is right, the account number is the same as the email address.

uh... how would LSP work then...

@hio77

You can join but never leave welcome to the Hotel Bigpipe such a lovely place, Such a lovely face.................

John

hio77

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#2047400 2-Jul-2018 12:21

Linux:

hio77:

DarkShadow:

Linux:

BigPipeNZ must have an account number on the invoice, I suggest you go check

John

It doesn't. OP is right, the account number is the same as the email address.

uh... how would LSP work then...

hio77

You can join but never leave welcome to the Hotel Bigpipe such a lovely place, Such a lovely face.................

John

Well you always can leave, but it wouldn't be seamless since it would have to go through abandonment?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Paul1977

3425 posts

Uber Geek

#2047401 2-Jul-2018 12:21

hio77:

DarkShadow:

Linux:

@BigPipeNZ must have an account number on the invoice, I suggest you go check

John

It doesn't. OP is right, the account number is the same as the email address.

uh... how would LSP work then...

No idea. I'm waiting for the inevitable call querying it as I had to enter the account as "name at domain dot net dot nz"!