Online change of SIM card type??

Forums › Spark New Zealand (including Skinny and BigPipe) › Online change of SIM card type??

old3eyes

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#238126 4-Jul-2018 10:48

I have an old Telecom SIM that was used in a T-Stick. I want to use it in a phone with a micro SIM as backup SIM. I bought a SIM cutter tool but unfortunately after it cut the SIM the SIM no longer works. I know with 2Degrees and Skinny you can buy a replacement SIM and change the number from an old SIM onine. Can you do this with a Spark SIM?? Yes I would take it to a Spark store to change it but there are non close to where I live.

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Old3eyes

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#2048817 4-Jul-2018 10:50

Is an actual mobile number attached to the SIM card or not?

John

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#2048818 4-Jul-2018 10:51

I can do this in the mysparkdigital portal. Its a business account though, might be different for consumer.

old3eyes

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#2048827 4-Jul-2018 11:06

Linux: Is an actual mobile number attached to the SIM card or not?

John

Yes.

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Old3eyes

old3eyes

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#2048854 4-Jul-2018 11:23

I found it after drilling down on the Spark site. "

"Transfer my number to a new SIM"

Will get another SIM and try it..

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Old3eyes

Wheelbarrow01

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#2048928 4-Jul-2018 13:00

Effective from June 07 2018, – SIM Swaps will only be performed in Spark Retail Stores or Business Hubs, with a physical ID check, and manager/key holder approval.

I am not sure you can do a SIM swap online anymore - but I do know that SIM swaps will no longer be actioned by Spark's call centre or chat teams. As far as I know, SIM swaps can now only be actioned in person at a Spark Retail Store or Business Hub once a physical ID check has been completed. The store manager must also approve every SIM swap.

The reason for this recent change is due to security issues and fraud relating to 2 Factor Authentication used by banks etc. Below are details from a recent Spark staff informer:

Why are we doing this?
• Banks use a process called 2FA (two factor authentication) to validate who they are speaking with. This means a customer will receive a text with a unique code (providing a second layer of security) to ensure it is actually the customer attempting to make changes e.g. transfer funds.

• We have found that fraudsters are contacting companies like Spark, posing as our customer and requesting to have a phone number transferred to another SIM card.

• This means that when a bank sends the 2FA text to the customer’s phone number, it’s actually sent to the fraudsters (not the customer) and they are in turn able to complete a money transfer.

• We have always had clear business rules in place to authorise SIM swaps, however there has recently been an instance where fraudsters got around these security checks, and this in turn has caused Spark to have to implement this new policy.

This new process is for Post Paid and registered Pre Pay accounts. Anonymous Pre Pay customers can still have SIM swaps performed via all the old channels, however they will need to provide details such as their last top-up amount as well as recent call and text messaging history. We will also use our internal systems to verify other details which, for security reasons, I will not divulge here.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

old3eyes

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#2048947 4-Jul-2018 13:27

Well that doesn't thrill me as it's not exactly easy to buy a new Spark SIM card.. No one here in Morrinsville seems to sell them Will have to get one from Trademe and have a try. All my prepaid SIMs are loaded via my Spark account for easy topup etc. Looks like I may have just wasted $20 on a topup to keep the card alive past July 16 until I sorted this. .

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Old3eyes

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matisyahu

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#2048956 4-Jul-2018 13:43

old3eyes:

Well that doesn't thrill me as it's not exactly easy to buy a new Spark SIM card.. No one here in Morrinsville seems to sell them Will have to get one from Trademe and have a try. All my prepaid SIMs are loaded via my Spark account for easy topup etc. Looks like I may have just wasted $20 on a topup to keep the card alive past July 16 until I sorted this. .

Have you tried Countdown? they tend to have a Spark/2 Degrees/Skinny/Vodafone display where you can get SIM cards from.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

old3eyes

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#2048958 4-Jul-2018 13:45

matisyahu:

old3eyes:

Well that doesn't thrill me as it's not exactly easy to buy a new Spark SIM card.. No one here in Morrinsville seems to sell them Will have to get one from Trademe and have a try. All my prepaid SIMs are loaded via my Spark account for easy topup etc. Looks like I may have just wasted $20 on a topup to keep the card alive past July 16 until I sorted this. .

Have you tried Countdown? they tend to have a Spark/2 Degrees/Skinny/Vodafone display where you can get SIM cards from.

Yep. Voda and 2D only , Same with Warehouse.

Regards,

Old3eyes

hio77

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#2048998 4-Jul-2018 14:07

Try a trip out to cambridge?

Its really u fortunate the reasoning behind why we had to remove online methods for this...

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old3eyes

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#2049001 4-Jul-2018 14:16

hio77: Try a trip out to cambridge?

Its really u fortunate the reasoning behind why we had to remove online methods for this...

Next time I go to Chartwell mall in Hamilton I'll take the old SIM with me and try to get it changed. Pity you can't transfer the money from this SIM to another as you can on Skinny.

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Old3eyes

old3eyes

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#2049669 5-Jul-2018 11:59

Got another prepay SIM today and went online to change it. Got as far as entering the SIM number and I get "invalid Spark SIM number". I guess prepaid and post paid SIMs have a different number range. Will be going to Hamilton next week so will go to a Spark store and get it changed.

Regards,

Old3eyes

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#2049672 5-Jul-2018 12:02

@old3eyes Are you trying to swap a SIM card with a number already attached to it onto another mobile number?

John

old3eyes

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#2049733 5-Jul-2018 12:54

Linux:

@old3eyes Are you trying to swap a SIM card with a number already attached to it onto another mobile number?

John

I didn't activate the new SIM card as in the past with 2D and Skinny you don't activate the new one before switching to the new SIM. I'm trying to move a number from an old damaged SIM to a new one. Of course it would be so simple if you could just move credit from the old SIM to the new number without doing a swap like you can on Skinny.

Regards,

Old3eyes

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#2049816 5-Jul-2018 14:09

old3eyes:

Linux:

@old3eyes Are you trying to swap a SIM card with a number already attached to it onto another mobile number?

John

I didn't activate the new SIM card as in the past with 2D and Skinny you don't activate the new one before switching to the new SIM. I'm trying to move a number from an old damaged SIM to a new one. Of course it would be so simple if you could just move credit from the old SIM to the new number without doing a swap like you can on Skinny.

@old3eyes So you need a Blank SIM not a SIM card with a mobile number already attached!

The credit or the mobile number are not actually not the SIM card they are on the network side the SIM only ID's the mobile subscriber onto the mobile network

John

old3eyes

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#2049820 5-Jul-2018 14:15

Linux:

old3eyes:

Linux:

@old3eyes Are you trying to swap a SIM card with a number already attached to it onto another mobile number?

John

I didn't activate the new SIM card as in the past with 2D and Skinny you don't activate the new one before switching to the new SIM. I'm trying to move a number from an old damaged SIM to a new one. Of course it would be so simple if you could just move credit from the old SIM to the new number without doing a swap like you can on Skinny.

@old3eyes So you need a Blank SIM not a SIM card with a mobile number already attached!

The credit or the mobile number are not actually not the SIM card they are on the network side the SIM only ID's the mobile subscriber onto the mobile network

John

I'm not sure when you buy the SIM if there is a number attached or whether it is assigned when the SIM is activated. If it is the latter then yes I need a blank SIM to swap a number to..

Regards,

Old3eyes

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