Signed up to myspark now automatically signed up for ebill ? Wasn't asked / can't change?

Forums › Spark New Zealand (including Skinny and BigPipe) › Signed up to myspark now automatically signed up for ebill ? Wasn't asked / can't change?

mb82

223 posts

Master Geek

#239379 15-Jul-2018 11:10

Why do companies do this? It is like they are intentionally trying to be a pain in the...

Wanted to find out my broadband usage. Called and didn't want to spend 50 minutes waiting. Signed up to myspark login to find out usage now it says:

'If you’ve just registered for MySpark and added your account number, we’ll automatically update your preference to ebill.' WHY? I don't want ebills and didn't get asked if I did. Can't see an option to change it only an option to change the email address they are sent to???

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29740 posts

Uber Geek

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#2056376 15-Jul-2018 11:12

eBill is cheaper and quicker for you

scuwp

3885 posts

Uber Geek

#2056383 15-Jul-2018 11:42

Move with the times. Save the trees.

Lazy is such an ugly word, I prefer to call it selective participation

davidcole

6029 posts

Uber Geek

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#2056435 15-Jul-2018 13:03

Most companies do this now. If not for “saving the trees”. Though they argue that. It’s to save on the $1+ postage.

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#2056437 15-Jul-2018 13:11

@mb82 So you are saying you want a bill delivered by the actual postie?

Hello it's 2018 not 1982 anymore

John

1eStar

1604 posts

Uber Geek

#2056440 15-Jul-2018 13:28

Yep. As my folks still want to receive a paper bill, I can't check their usage. It's a one way street, so until the day they hit the allotment and incur overage...

rugrat

3106 posts

Uber Geek

Lifetime subscriber

#2056468 15-Jul-2018 14:27

They charge $2.50 for a paper bill.
Also if you pay by credit card they charge as well.

You can see any money owed in the applic, and then when paid it drops to zero next day.
The email contains a link to full bill, which can print if have access to printer.

Can also go to old bills in applic, and see what data usuage currently is.

I don’t see issue with email bills.

BarTender

3606 posts

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#2056490 15-Jul-2018 15:52

Swapping over to eBill has been in place since MySpark launched after replacing the old MyTelecom portal. It's been that way for about 3 years now, perhaps 4.

If you need to swap back to paper bill you need to ring up the helpdesk and get your MySpark portal registration cancelled and paper bill re-enabled. You can't have a MySpark online portal account and not receive your bills electronically which was a deliberate decision from my understanding.

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Perthman

33 posts

Geek

#2056549 15-Jul-2018 16:38

E-bills and the app work a treat - Can't think of any reason why you wouldnt...

davidcole

6029 posts

Uber Geek

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#2056551 15-Jul-2018 16:46

1eStar: Yep. As my folks still want to receive a paper bill, I can't check their usage. It's a one way street, so until the day they hit the allotment and incur overage...

Easiest way if you to receive via email and print as needed

mb82

223 posts

Master Geek

#2056563 15-Jul-2018 17:39

Reason is I am not the account holder and the account holder doesn't use email and is not interested in using email or a computer. That is no reason to change the billing setup without informing the user that is what will happen. Now I have to spend the time sorting it out and changing it back.

hio77

12999 posts

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Lizard Networks

#2056564 15-Jul-2018 17:42

mb82: Reason is I am not the account holder and the account holder doesn't use email and is not interested in using email or a computer. That is no reason to change the billing setup without informing the user that is what will happen. Now I have to spend the time sorting it out and changing it back.

in order to add a service to your myspark, you would have been required to get permission from the account holder.

BarTender:

If you need to swap back to paper bill you need to ring up the helpdesk and get your MySpark portal registration cancelled and paper bill re-enabled. You can't have a MySpark online portal account and not receive your bills electronically which was a deliberate decision from my understanding.

or even better, use chat :)

this sort of request will be easily handled by them.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.