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68 posts

Master Geek
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Topic # 239771 3-Aug-2018 10:52
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Hi

 

At my work the office uses the Spark Etext service to text people when their job is ready. About 2 weeks ago, a couple of the computers wouldn't go there. Kept getting "

 

Service Temporarily Unavailable

 

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

 

I tried different web browsers & cleaning cache etc. No joy. Anyway, some days it works, others not. Had no joy with Spark. It's you, not us. 

 

So used my Spark cellphone on cellular data and it works. Kill the cellular data and use the firms wifi and I get the 503 error message. So it is a problem with our 2 Degrees fibre connection I guess. Any ideas on this one? Doesn't really help that this is intermittant problem, but it isn't working on any of the computers today. Thanks in advance. 

 

 

 

 

 

 


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68 posts

Master Geek
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Reply # 2067374 3-Aug-2018 11:12
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Sorry, didn't include URL

 

https://www.etxtservice.co.nz/


IcI

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Ultimate Geek
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  Reply # 2067387 3-Aug-2018 11:35
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I can access the website from my 2D home fibre connection.

 

Maybe because you have multiple users logging in often, their website thinks your connection is causing a DDOS? Can you try with on of the problematic PC's on a separate connection?




68 posts

Master Geek
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  Reply # 2067438 3-Aug-2018 12:47
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Not easy to crank up another network as computers are all desktops. There are normally only 2 computers that use this service, so that shouldn't be the problem. We have been using etext for years.

 

My cellphone has never used this website in its life before, but won't work on firms wifi, works everywhere else.


Meow
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  Reply # 2067446 3-Aug-2018 13:06
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IcI:

 

I can access the website from my 2D home fibre connection.

 

Maybe because you have multiple users logging in often, their website thinks your connection is causing a DDOS? Can you try with on of the problematic PC's on a separate connection?

 

And yet, I can't.

 

Something I did however notice is the site is running on dual stack IPv6/v4. IPv6 doesn't work and generates a "Service Temporarily Unavailable" page where IPv4 works fine.





'That VDSL Cat'
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  Reply # 2067469 3-Aug-2018 14:19
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michaelmurfy:

 

IcI:

 

I can access the website from my 2D home fibre connection.

 

Maybe because you have multiple users logging in often, their website thinks your connection is causing a DDOS? Can you try with on of the problematic PC's on a separate connection?

 

And yet, I can't.

 

Something I did however notice is the site is running on dual stack IPv6/v4. IPv6 doesn't work and generates a "Service Temporarily Unavailable" page where IPv4 works fine.

 

 

Excellent troubleshooting! that's a key detail... this is one of the many reasons ipv6 complicates things.

 

 

 

when i'm back in the office, i'll ask about... specifically looking at the v6 connectivity (which also does fail here compared to V4)

 

 

 

@OP can you try over v4 and see if it's functional for you?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




68 posts

Master Geek
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Reply # 2067483 3-Aug-2018 14:42
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Good work. Turned off IPV6 on her network card & we are all go.

 

Thanks,

 

Peter.


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