New Spark connection to non-residental address

Forums › Spark New Zealand › New Spark connection to non-residental address

James Bond

864 posts

Ultimate Geek
+1 received by user: 37

Subscriber

Topic # 239823 6-Aug-2018 15:41

Thought I'd ask the question on the forum so if anyone is in the same position then they know what to do.

I'm about to order a new connection (UFB with Enable/ONT to be installed) with Spark for a non-residential address.

It's a sports club on Council land (we own the buildings). Enable and Christchurch City Council have given me the thumbs up. The questions being, can I order a residential type connection? or does it need to be a business connection?

We are not a charity however we're classed as a GST Registered Non-Profit.

hio77

'That VDSL Cat'
8258 posts

Uber Geek
+1 received by user: 1748

Trusted

Spark

Subscriber

Reply # 2068844 6-Aug-2018 16:04

One person supports this post

From a service type point of view, nothing is to stop you from ordering a residential plan.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

DarkShadow

1494 posts

Uber Geek
+1 received by user: 559

Reply # 2068949 6-Aug-2018 20:20

I got a charity in an industrial area signed up to Spark's residential fibre plan no problem.

Wheelbarrow01

866 posts

Ultimate Geek
+1 received by user: 745

Trusted

Spark NZ

Reply # 2069094 7-Aug-2018 08:32

2 people support this post

It really depends whether Enable have categorised the address as a business premise or a residential premise in their addressing system. If it has been categorised as a business premise by Enable, their order system physically won't allow us to request a residential plan offer. It can be changed, however Enable may require some sort of proof that it is not being used for business purposes.

The issue here is that it's also not strictly being used for 'residential' purposes either (ie nobody actually resides at the property) but I am happy to try and get an answer from one of my contacts at Enable if you would like? Just flick me a PM with the address details.

For the record, I have run into this issue before at a unit titled warehouse apartment development where the ground floor of each unit has a warehouse space whilst the upstairs has a living space.

The views expressed by me are not necessarily those of my employer Spark NZ Ltd

James Bond

864 posts

Ultimate Geek
+1 received by user: 37

Subscriber

Reply # 2069111 7-Aug-2018 09:14

Wheelbarrow01:

It really depends whether Enable have categorised the address as a business premise or a residential premise in their addressing system. If it has been categorised as a business premise by Enable, their order system physically won't allow us to request a residential plan offer. It can be changed, however Enable may require some sort of proof that it is not being used for business purposes.

The issue here is that it's also not strictly being used for 'residential' purposes either (ie nobody actually resides at the property) but I am happy to try and get an answer from one of my contacts at Enable if you would like? Just flick me a PM with the address details.

For the record, I have run into this issue before at a unit titled warehouse apartment development where the ground floor of each unit has a warehouse space whilst the upstairs has a living space.

Thanks Wheelbarrow01, will PM you.