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174 posts

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Topic # 239964 13-Aug-2018 12:40
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We're with Spark for our broadband (VDSL) and have a mobile account shared with 2 other phones and 2 tablets. We've been advised that fibre is available in our street now so I went online to place an order. We've go a Ubiquiti network (USG and two UAP's) and I don't need another modem to add to the collection. When choosing the "No contract, no modem" option when placing the fibre order, the $299 connection is added as an upfront cost.

 

 

 

I've had an online chat with a Spark representative but all they advised was, "The fees include the install of fibre, includes 3 appts, where the techs need to come out to your address.".

 

According the Chorus, fibre costs are free but when I pointed this out, the response from the CSR was "Its free to our customers who sign up on a contract term". I did point out that the fee did seem excessive compared to other ISPs who offer no-contract plan, from Free to $99.

 

 

 

So, why the connection fee and what does the $299 cover?


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  Reply # 2072641 13-Aug-2018 12:45
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Free cause they signed contract term, If you don't want a contract term then I guess they charge and fair enough

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2072643 13-Aug-2018 12:46
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That's what I thought as well. Is this a tactic to get customers to sign into a contact? Seems so.


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  Reply # 2072644 13-Aug-2018 12:50
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Not all fibre installs are free, business plan installs incur the RSP a fee equivalent of one months access.

 

This fee has been discussed a number of times before on here - and exists pretty much to convince you to sign a term contact. If you don't like it there are 80+ RSPs out there who offer alternatives.

 

 

 

 


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  Reply # 2072648 13-Aug-2018 13:07
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Ruphus:

 

According the Chorus, fibre costs are free 

 

 

That's not the only cost in getting you connected to fibre.

 

A typical fibre connection might take half a dozen interactions (calls/chats) between you and the ISP, and the ISP and the fibre company. If there's problems with consent, or God forbid, Chorus damages your property, there will be even more. Each interaction will consume staff time and costs.




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  Reply # 2072653 13-Aug-2018 13:26
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DarkShadow:

 

Ruphus:

 

According the Chorus, fibre costs are free 

 

 

That's not the only cost in getting you connected to fibre.

 

A typical fibre connection might take half a dozen interactions (calls/chats) between you and the ISP, and the ISP and the fibre company. If there's problems with consent, or God forbid, Chorus damages your property, there will be even more. Each interaction will consume staff time and costs.

 

 

 

 

That's the cost of doing business. Some businesses are better at the interaction part than others and will therefore be able to keep their costs to a minimum.


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  Reply # 2072899 13-Aug-2018 19:22
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Its a cost which is passed on in this case and fair enough.


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  Reply # 2073064 14-Aug-2018 07:27
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A connection fee is fair enough. It costs the ISP quite a bit and they can recover the costs a bit if you commit to a term contract.

I note bigpipe still offer a no term contract, byo router and $49 connection fee.....




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