Spark server settings for Outlook

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Gorch

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#240241 28-Aug-2018 14:42

Hi all,

Helping a colleague re-set up their Xtra email address in Outlook 2010 on Windows 7.

It was working 4 days ago, then they were having issues and their neighbour helped them out. Apparently the Windows account was corrupt so he created a new one. Not sure on details there.

Anyway, setting up a new account in Outlook, as per the server settings here. But is not working - cannot connect to either incoming or outgoing servers.

Anyone have any experience with this? Been a long time since I used xtra mail, and have only helped people migrate to non-isp webmail over the changeover last year.

l43a2

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#2080308 28-Aug-2018 15:03

need a bit more information regarding what error's are coming up etc - its very important to note the SSL settings and ports are correct if its not able to connect to the incoming or outgoing servers.

Gorch

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#2080322 28-Aug-2018 15:18

Of course.

Main Settings Tab:

Your Name: (Name)
EMail: (Email)

Server = POP3
Incoming server: pop3.xtra.co.nz
Outgoing: send.xtra.co.nz

Logon name: (full email address, as per guide)
Password: (password)
Remember password = checked
Require SPA = unchecked

More Settings Page:

General Tab
My outgoing server requires authentication = yes
Use same settings as incoming mail server = yes

Advanced Tab
Incoming server = 995, uses SSL checked
Outgoing server = 465, SSL selected from dropdown

Error message is:

Task '(email account name) - Receiving reported an error (0x80042108)" Outlook cannot connec to your incoming (pop3) email server. If you continue to recieve this message, contact your server administrator or ISP.

hio77

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Lizard Networks

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#2080332 28-Aug-2018 15:38

Settings look right to me.

can you do a nslookup pop3.xtra.co.nz from the machine for me?

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Gorch

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#2080748 29-Aug-2018 12:37

hio77:

can you do a nslookup pop3.xtra.co.nz from the machine for me?

Hi,

Non-authoritative answer:

Name: pop3.xtra.co.nz

Address: 210.55.143.37

hio77

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#2080751 29-Aug-2018 12:51

Right all should be fine then.

Confirm your using the correct password.

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Gorch

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#2080776 29-Aug-2018 13:19

Same password as using to get into the webmail.

Thanks for the assistance, do appreciate more experienced eyes running over the issue.

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l43a2

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#2080809 29-Aug-2018 14:12

have you checked if the windows firewall for whatever reason isnt blocking connections for outlook? :)

Gorch

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#2080847 29-Aug-2018 15:19

Looks like that was the issue. Disabled firewall and was good to go.

Found a specific Block rule for Outlook in there which was super helpful.

Cheers,
Chris

l43a2

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#2080860 29-Aug-2018 15:51

im glad its all working :)

hio77

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#2080866 29-Aug-2018 16:00

Gorch:

Looks like that was the issue. Disabled firewall and was good to go.

Found a specific Block rule for Outlook in there which was super helpful.

Cheers,
Chris

bingo :) that's why i asked about the dns resolution in the first place.

Silly me, should have asked about firewalls too! I'm out of shape for these sorts of questions haha

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ANglEAUT

altered-ego
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#2081718 31-Aug-2018 00:01

hio77:
Gorch: ... Found a specific Block rule for Outlook in there which was super helpful.
... Silly me, should have asked about firewalls too! I'm out of shape for these sorts of questions haha

Don't beat yourself up about it, hio77. That rule sounds very non-standard. Doubly so if it was the standard Windows fw

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

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hio77

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#2081726 31-Aug-2018 00:50

IcI:

hio77:
Gorch: ... Found a specific Block rule for Outlook in there which was super helpful.
... Silly me, should have asked about firewalls too! I'm out of shape for these sorts of questions haha

Don't beat yourself up about it, hio77. That rule sounds very non-standard. Doubly so if it was the standard Windows fw

Honestly, it isn't.

people have a habit of clicking no when things popup... even that little firewall dialog saying "should outlook connect to the internet"

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Gorch

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#2081816 31-Aug-2018 10:45

hio77:

Honestly, it isn't.

people have a habit of clicking no when things popup... even that little firewall dialog saying "should outlook connect to the internet"

I took the opportunity to do some cleaning and user education while I had the box in front of me - removing the 3 competing "free" security suites, cleaning out all the bundled HP "helpers", replacing a dead case fan.

Apparently it is running like it never has before (who'd have thought), and I have the traditional thank you box of beers to show it.

Thanks to all that have chipped in to help.