why there is so much lag within the same company.

Forums › Spark New Zealand (including Skinny and BigPipe) › why there is so much lag within the same company.

RayZhou

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#240605 16-Sep-2018 15:59

Hi everyone.

I have Gigetown fiber broadband with Spark now. I am experiencing huge lag from last month.

There is nothing wrong with hardware.

trying to find where is wrong by using tracert.

From the results shown below, i found something interest, at least to me.

It has the big latency between hop 7 and hop 8. However, those two IP address are belong to Spark, according to the website https://www.iplocation.net/

and are all in Auckland!

How could it be like that? could someone explain the reasons?

Tracing route to sg2-v-a86.fe.core.pw [92.223.17.86]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 1 ms 1 ms 125-236-192-9.adsl.xtra.co.nz [125.236.192.9]
3 * * * Request timed out.
4 24 ms 24 ms 24 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 25 ms 24 ms 24 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
6 24 ms 24 ms 24 ms ae10-10.tkbr12.global-gateway.net.nz [202.50.232.29]
7 46 ms 46 ms 48 ms xe0-0-1.sebr3.global-gateway.net.nz [202.50.232.14]
8 161 ms 162 ms 161 ms xe0-1-0-10.hmbr1.global-gateway.net.nz [210.55.202.114]
9 399 ms 395 ms 389 ms ae0-10.hmbr2.global-gateway.net.nz [210.55.202.90]
10 162 ms 163 ms 162 ms 199524.hkg.equinix.com [119.27.63.162]
11 194 ms 194 ms 194 ms 92.223.116.171
12 195 ms 194 ms 195 ms sg2-n5596-fe-1-vl231.fe.core.pw [92.223.116.163]
13 195 ms 194 ms 194 ms sg2-v-a86.fe.core.pw [92.223.17.86]

Trace complete.

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#2091496 16-Sep-2018 16:06

It might pay to explain what your problem is.

MTR / traceroue doesn't work the way you think it does - there is no "big latency" between hop 7 and 8 - all that matters is the result to the final hop.

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#2091500 16-Sep-2018 16:14

@RayZhou looks fine to me as well as Steve has asked what is the actual issue?

92.223.17.86 is in Singapore and total return trip is 194ms which is good quite a bit faster than a plane doing a return trip LOL

What figure latency are you expecting?

John

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#2091504 16-Sep-2018 16:28

RayZhou:

Hi everyone.

I have Gigetown fiber broadband with Spark now. I am experiencing huge lag from last month.

There is nothing wrong with hardware.

trying to find where is wrong by using tracert.

From the results shown below, i found something interest, at least to me.

It has the big latency between hop 7 and hop 8. However, those two IP address are belong to Spark, according to the website https://www.iplocation.net/

and are all in Auckland!

How could it be like that? could someone explain the reasons?

Tracing route to sg2-v-a86.fe.core.pw [92.223.17.86]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 1 ms 1 ms 125-236-192-9.adsl.xtra.co.nz [125.236.192.9]
3 * * * Request timed out.
4 24 ms 24 ms 24 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 25 ms 24 ms 24 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
6 24 ms 24 ms 24 ms ae10-10.tkbr12.global-gateway.net.nz [202.50.232.29]
7 46 ms 46 ms 48 ms xe0-0-1.sebr3.global-gateway.net.nz [202.50.232.14]
8 161 ms 162 ms 161 ms xe0-1-0-10.hmbr1.global-gateway.net.nz [210.55.202.114]
9 399 ms 395 ms 389 ms ae0-10.hmbr2.global-gateway.net.nz [210.55.202.90]
10 162 ms 163 ms 162 ms 199524.hkg.equinix.com [119.27.63.162]
11 194 ms 194 ms 194 ms 92.223.116.171
12 195 ms 194 ms 195 ms sg2-n5596-fe-1-vl231.fe.core.pw [92.223.116.163]
13 195 ms 194 ms 194 ms sg2-v-a86.fe.core.pw [92.223.17.86]

Trace complete.

those jumps would likely be caused by it going from sydney to asia in one big jump :P

Jase2985

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#2091690 16-Sep-2018 21:22

those servers likely deprioritise ICMP packets so they don't provide an accurate report of the actual time.

as mentioned what is the issue?

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#2091691 16-Sep-2018 21:32

Looks like one post wonder @RayZhou as they did not get the answer they wanted

John

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#2091702 16-Sep-2018 22:04

Those hops you are seeing are the intercontinental hops.

Is this a world of tanks server your having issues with by chance? that's the typical one hosted in SG that i can think of..

190ms is pretty normal depending on route it takes there and back. There is a slightly shorter route over SEA-ME-WE3 but that's often loaded so generally apart from latency dependant applications it's better to go the slightly longer route (your talking barely noticeable latency differences).

What is the actual issue at hand? you have jumped into the technical checks, but i feel like there is a far more simple answer.

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sbiddle

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#2091733 17-Sep-2018 07:16

hio77:

There is a slightly shorter route over SEA-ME-WE3 but that's often loaded so generally apart from latency dependant applications it's better to go the slightly longer route (your talking barely noticeable latency differences).

SEA-ME-3 has also been out of action once again for weeks due to another break. I believe Vocus have their traffic across the new cable from Perth to Singapore now.

chevrolux

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#2091738 17-Sep-2018 07:25

hio77:
What is the actual issue at hand? you have jumped into the technical checks, but i feel like there is a far more simple answer.

The issue is he probably got beat by some n00b and he is l33t so definitely not gaming skills and must be dam lag that got him pwned!

Far out Spark!!! How could you let this happen!! You guys are massive and must have managed to like fix annoying stuff like the laws of physics!!... Does @Talkeit not have an infinity gauntlet to mould the universe to his linings?!?

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#2091739 17-Sep-2018 07:25

Assumptions being made here, but the IP address in the OP matches the *old* World Of Tanks SG server address so safe to assume this is about ping to World Of Tanks.

Wargaming moved the server from SG to HK a while back so SEA-ME-3 is no longer an issue. Also AUS/NZ players should be using the AUS server now if they are concerned about ping - but lack of players there makes the queue times suck.

HK Server: wotasia2.login.wargaming.net

AUS Server: wotasia3.login.wargaming.net

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#2091740 17-Sep-2018 07:28

Me, I am very much a domestic user but the OP doesn’t really describe what the problem is for him.

So why is it an issue to you and is it that important.

RayZhou

14 posts

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#2091829 17-Sep-2018 11:36

Thanks for all of your helpful answer. I got much better understanding for the issue.

By using other tool PingPlotter as suggested, i may find where is problem

see screenshot. 50% packet loss may is problem

Click to see full size

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#2091841 17-Sep-2018 11:37

We can't see a problem and your link is broken

John

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#2091853 17-Sep-2018 11:44

sbiddle:

hio77:

There is a slightly shorter route over SEA-ME-WE3 but that's often loaded so generally apart from latency dependant applications it's better to go the slightly longer route (your talking barely noticeable latency differences).

SEA-ME-3 has also been out of action once again for weeks due to another break. I believe Vocus have their traffic across the new cable from Perth to Singapore now.

Yeah... it spends more time offline than online i swear...

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

RayZhou

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#2091854 17-Sep-2018 11:46

chevrolux:
hio77:

What is the actual issue at hand? you have jumped into the technical checks, but i feel like there is a far more simple answer.

The issue is he probably got beat by some n00b and he is l33t so definitely not gaming skills and must be dam lag that got him pwned!

Far out Spark!!! How could you let this happen!! You guys are massive and must have managed to like fix annoying stuff like the laws of physics!!... Does @Talkeit not have an infinity gauntlet to mould the universe to his linings?!?

Thanks for your language. I just want to find where is problem.

hope you have a good day.

RayZhou

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#2091855 17-Sep-2018 11:47

Linux:

We can't see a problem and your link is broken

John

can you see it now?

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