HG630B ADSL losing sync occasionally

Forums › Spark New Zealand (including Skinny and BigPipe) › HG630B ADSL losing sync occasionally

dimsim

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#240762 24-Sep-2018 17:49

At a friends briefly for tonight and their ADSL keep dropping out randomly...

Sync rate seems fine which make me thing that the connection is fine... only the modem connected no other voice devices or alarm etc.

Does anyone see anything wrong with the connection stats below?

cyril7

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#2095686 24-Sep-2018 17:53

That's reporting around 2km of cable, is that what you expect, if not check your house wiring.

Cyril

RunningMan

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#2095689 24-Sep-2018 17:54

Depending on the uptime, that's a fairly significant amount of errors - usually points to a wiring issue.

hio77

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#2095706 24-Sep-2018 18:31

Error rates look high, Low upstream is generally a sign of poor internal wiring too.

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Linux

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#2095709 24-Sep-2018 18:32

How many telephone jack points in the house? Count them even if no phone is plugged into them

John

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#2095710 24-Sep-2018 18:34

Or the other common issue on naked broadband and using Line filter

John

dimsim

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#2095930 25-Sep-2018 08:08

Thank-you all for your inputs - 2km probably be correct as semi rural Helensville. As been fine up until a week ago. Only three jackpoints I can see and nothing connected. It is naked and they are using a filter so will buy a standard BT line cable and try it without a filter.

My friend reports some Chorus activity around a box at the end of the road at the same time the fault started happening. They were there for about a week so at a guess there was something major going on and whatever was done has affected his connection.

They have called Spark and have been told they need a new modem - which I doubt will remedy

Linux

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#2095993 25-Sep-2018 09:42

Also isolate all the other Telephone jack points from the jack point the modem is plugged into

John

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hio77

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#2096000 25-Sep-2018 09:54

dimsim: Thank-you all for your inputs - 2km probably be correct as semi rural Helensville. As been fine up until a week ago. Only three jackpoints I can see and nothing connected. It is naked and they are using a filter so will buy a standard BT line cable and try it without a filter.

My friend reports some Chorus activity around a box at the end of the road at the same time the fault started happening. They were there for about a week so at a guess there was something major going on and whatever was done has affected his connection.

They have called Spark and have been told they need a new modem - which I doubt will remedy

knowing the area well.... sounds like a FRE tbh..

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dimsim

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#2096124 25-Sep-2018 12:57

hio77:
dimsim: Thank-you all for your inputs - 2km probably be correct as semi rural Helensville. As been fine up until a week ago. Only three jackpoints I can see and nothing connected. It is naked and they are using a filter so will buy a standard BT line cable and try it without a filter.

My friend reports some Chorus activity around a box at the end of the road at the same time the fault started happening. They were there for about a week so at a guess there was something major going on and whatever was done has affected his connection.

They have called Spark and have been told they need a new modem - which I doubt will remedy

knowing the area well.... sounds like a FRE tbh..

Sorry - FRE?

hio77

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#2096126 25-Sep-2018 13:01

dimsim:
hio77:

dimsim: Thank-you all for your inputs - 2km probably be correct as semi rural Helensville. As been fine up until a week ago. Only three jackpoints I can see and nothing connected. It is naked and they are using a filter so will buy a standard BT line cable and try it without a filter.

My friend reports some Chorus activity around a box at the end of the road at the same time the fault started happening. They were there for about a week so at a guess there was something major going on and whatever was done has affected his connection.

They have called Spark and have been told they need a new modem - which I doubt will remedy

knowing the area well.... sounds like a FRE tbh..

Sorry - FRE?

Apologies, typing without thinking this morning!

an area fault. the smaller ones chorus don't advise for in advanced.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.