Moving house, fibre-> copper, staying with RSP, yet contract required

Forums › Spark New Zealand (including Skinny and BigPipe) › Moving house, fibre-> copper, staying with RSP, yet contract required

quickymart

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#240904 2-Oct-2018 06:23

Sadly I've had to move house and lose my fibre connection. I've moved into a place where ADSL is available (which I'm using right now) but wow, talk about a slower connection! Better than nothing though. My 12 month contract with Spark finished in August.

Here's the thing though. Fibre is available here and I'd like to place an order but it looks like I have to sign up with Spark for another 12 months - or pay $299? Really? I don't need Netflix or anything like that, and I have my own modem, but why do I need to sign up for a contract again? The install is free, so why do I need to sign up for another 12 months? What if I have to move house again (to somewhere else without fibre)? Am I penalised again?

Hoping someone from Spark can shed some light on this before I click the Order button...

Thanks :)

chevrolux

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#2099763 2-Oct-2018 06:25

There is still a cost to get connected and chorus impose a contract on the rsp.

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#2099765 2-Oct-2018 06:56

Yes really you are posting like this is something new? If you want zero term contract them pick one of the ISP's that do zero term contract

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quickymart

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#2099774 2-Oct-2018 07:31

Oh I know it's not new, I was just surprised that as my contract had only just expired they would want to start another one. Ah well, I'll place the order then.

chevrolux

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#2099775 2-Oct-2018 07:37

quickymart: Oh I know it's not new, I was just surprised that as my contract had only just expired they would want to start another one. Ah well, I'll place the order then.

*bangs head*

This isn't directed at you specifically, but this mentality people have towards telco services drives me mental. Literally ANY OTHER CONTRACT is like that. But when it comes to telco, NZers just immediately throw up their hands and scream bloody murder because "how dare they impose such restrictions on my 1Gbps fibre that I paid nothing to get connected and pay $100/month for".

.....To be productive though, why not just get connected with Bigpipe and have no contract?

quickymart

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#2099777 2-Oct-2018 07:40

Actually I might try my luck with Voyager again...
I'm not unhappy about it, just wondering why it was like that :)

Goosey

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#2099779 2-Oct-2018 07:42

chevrolux:

quickymart: Oh I know it's not new, I was just surprised that as my contract had only just expired they would want to start another one. Ah well, I'll place the order then.

*bangs head*

This isn't directed at you specifically, but this mentality people have towards telco services drives me mental. Literally ANY OTHER CONTRACT is like that. But when it comes to telco, NZers just immediately throw up their hands and scream bloody murder because "how dare they impose such restrictions on my 1Gbps fibre that I paid nothing to get connected and pay $100/month for".

.....To be productive though, why not just get connected with Bigpipe and have no contract?

Its simple, us folks just want a good deal to resign.....the same or if not better than deals given to new customers (because we feel entitled and want ROI for loyalty). Consumers are getting more and more angry with companies not offering renewal deals just as in the same as they would for new customers......and that is contributing to a whole lotta provider switching going on in both power and teleco companies.

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michaelmurfy

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#2099789 2-Oct-2018 08:07

quickymart: Actually I might try my luck with Voyager again...
I'm not unhappy about it, just wondering why it was like that :)

Voyager are incredibly good and are cheaper than the (current) Spark plans. Personally, I see it a little strange that Spark would lock you into another contract given you've been a customer with them for some time as when I got Fibre installed with 2degrees there wasn't another contract involved.

I suppose it depends on the ISP here. It isn't a blanket rule of "You're getting UFB - sign here please".

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quickymart

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#2099823 2-Oct-2018 08:49

michaelmurfy:
quickymart: Actually I might try my luck with Voyager again...
I'm not unhappy about it, just wondering why it was like that :)

Voyager are incredibly good and are cheaper than the (current) Spark plans. Personally, I see it a little strange that Spark would lock you into another contract given you've been a customer with them for some time as when I got Fibre installed with 2degrees there wasn't another contract involved.

Thanks, that is the point I was typing to make :)

quickymart

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#2101081 3-Oct-2018 21:50

chevrolux:

quickymart: Oh I know it's not new, I was just surprised that as my contract had only just expired they would want to start another one. Ah well, I'll place the order then.

*bangs head*

This isn't directed at you specifically, but this mentality people have towards telco services drives me mental. Literally ANY OTHER CONTRACT is like that. But when it comes to telco, NZers just immediately throw up their hands and scream bloody murder because "how dare they impose such restrictions on my 1Gbps fibre that I paid nothing to get connected and pay $100/month for".

.....To be productive though, why not just get connected with Bigpipe and have no contract?

Just saw this - as much as I'd like to be with Bigpipe, I can't pay by credit card sadly.

I got ADSL up and running, but going from 100Mb/s down to 7 is a bit of a shock to the system after 3 years on fibre! It's all good though, I know lots of people can't even get 7.

I've ordered fibre, just awaiting confirmation.

hio77

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#2101093 3-Oct-2018 22:05

quickymart:

I've ordered fibre, just awaiting confirmation.

if confirmation isn't there by the morning DM me details.

may be able to assist a tad..

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quickymart

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#2101097 3-Oct-2018 22:16

Sorry, I should clarify that I got an e-mail confirmation, just nothing after that.

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DaveDog

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#2101278 4-Oct-2018 09:01

quickymart:

Sadly I've had to move house and lose my fibre connection. I've moved into a place where ADSL is available (which I'm using right now) but wow, talk about a slower connection! Better than nothing though. My 12 month contract with Spark finished in August.

Here's the thing though. Fibre is available here and I'd like to place an order but it looks like I have to sign up with Spark for another 12 months - or pay $299? Really? I don't need Netflix or anything like that, and I have my own modem, but why do I need to sign up for a contract again? The install is free, so why do I need to sign up for another 12 months? What if I have to move house again (to somewhere else without fibre)? Am I penalised again?

Hoping someone from Spark can shed some light on this before I click the Order button...

Thanks :)

The install obviously isn't free... My guess is that Spark is covering the cost of the install and that they've given you the choice of either paying for the install or going onto a contract. I don't think there is anything unreasonable at play.