I am with Spark for more than 6 months now and it has always bugged me that I never reach the advertised 20mbps upload speed. I normally get 15mbps or on a good day 16 when i do my speed test around 4am with WiFi access disabled and modem freshly rebooted and my PC connected directly to the router via gigabit LAN. I have no problems with the DL speeds as from time to time I go over 100mbps.
Now I had the chance to get in touch with Spark to query my issue and the response I got from technical support was that apart from sending me a replacement modem, there is nothing they can do. I declined the modem replacement for 2 reasons. First I dont think that is the issue. Two I have 2 spare modems one being the exact same model as the one provided by Spark and get the same issue.
Now the main reason for this post is I would like to get some feedback from others as I was also told that the reason there is nothing else they can do is due to my current upload speeds being within acceptable levels. So I asked the question. What is the acceptable level and was told its 50%. So as long as I get 10mbps and up, then thats the end of it. Is this level common with other ISP's?
Yes I agreed to the terms up to 20mbps. Hence I am doing my research now in preparation for when my contract ends.