Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




187 posts

Master Geek


Topic # 242409 27-Oct-2018 10:01
Send private message

Hi,

 

Over the last week I have seen an issue where FTP downloads from an overseas site transfer at 17kbs or less.... some get up to 3-4 MiB/s but most stick at 10-20kbs....

 

I have talked to spark, they have run line tests and they assure me nothing is wrong with my connection.... (i am sure it isnt them...)

 

Do the results below look normal?

 

Any advice would be great.....

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3620 posts

Uber Geek
+1 received by user: 2105

Trusted
Lifetime subscriber

  Reply # 2114887 27-Oct-2018 12:28
Send private message

300ish ping to Europe looks pretty normal.

 

The only thing kinda weird thing to me is the apparent leap from San Jose to Amsterdam in one go.. I'm guessing it's going through some sort of tunnel at that point, but I don't know enough about backbones interconnections to tell you what, why, if it's relevant or if I'm even right :-) 





Information wants to be free. The Net interprets censorship as damage and routes around it.


1352 posts

Uber Geek
+1 received by user: 315


  Reply # 2114889 27-Oct-2018 12:33
Send private message

The ~10% packet loss that carries on from hop 7 doesn't look normal

 
 
 
 


1514 posts

Uber Geek
+1 received by user: 482

Trusted

  Reply # 2114890 27-Oct-2018 12:35
Send private message

which FTP client are you using?





4235 posts

Uber Geek
+1 received by user: 2423

Trusted
Lifetime subscriber

  Reply # 2114891 27-Oct-2018 12:36
Send private message

Running a line test is pointless if local speedtest are good and the xDSL is not dropping out

John

1742 posts

Uber Geek
+1 received by user: 475


  Reply # 2114896 27-Oct-2018 12:47
Send private message

Post a log of the connection negotiation? Are you able to try another provider eg over hotspot/another location?



187 posts

Master Geek


  Reply # 2114923 27-Oct-2018 13:57
Send private message

l43a2:

 

which FTP client are you using?

 

 

 

 

Using FileZilla and also tried CuteFTP




187 posts

Master Geek


  Reply # 2114924 27-Oct-2018 14:01
Send private message

MadEngineer: Post a log of the connection negotiation? Are you able to try another provider eg over hotspot/another location?

 

 

 

I will try using a hot spot... or even someone elses connection... 

 

Could it be that somehow my IP has been flagged as heavy usage and being QoS?

 

 

 

 




187 posts

Master Geek


  Reply # 2115305 28-Oct-2018 09:06
Send private message

 

 

MadEngineer: Post a log of the connection negotiation? Are you able to try another provider eg over hotspot/another location?

 

You said post a connection negotiation log... is this just the filezilla log when it connects? as all that shows is basic stuff....

 

 

 

 


1742 posts

Uber Geek
+1 received by user: 475


  Reply # 2115353 28-Oct-2018 11:55
Send private message

just check for any errors eg failure to negotiate PASV

3306 posts

Uber Geek
+1 received by user: 678

Trusted

  Reply # 2115374 28-Oct-2018 13:25
Send private message

Are you able to do a traceroute showing the ip addresses along the path, or unhide the destination ip address?

 

forward dns doesnt resolve for the last hop you havent hidden. 

 

The high packet loss concerns me and would totally explain your issue. 





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




'That VDSL Cat'
9672 posts

Uber Geek
+1 received by user: 2244

Trusted
Spark
Subscriber

  Reply # 2115431 28-Oct-2018 15:28
Send private message

What datacenter is that in? is that testing over wifi? the loss and jitter doesnt' look like ethernet.

 

 

 

Based on the nodes i recognize there in ams.. i'd say you should be asking the far end provider as they are likely swapping thus hitting lows. (this is my #1 reaction when you say http is fast and ftp is slow.)

 

i've recently moved my machines to id3 so a tad more higher class bandwidth there.. but on single threads i have no problem pegging my 20mbit vdsl line 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




187 posts

Master Geek


  Reply # 2115732 29-Oct-2018 08:22
Send private message

raytaylor:

 

Are you able to do a traceroute showing the ip addresses along the path, or unhide the destination ip address?

 

forward dns doesnt resolve for the last hop you haven't hidden. 

 

The high packet loss concerns me and would totally explain your issue. 

 

 

 

 

 

tracert 185.149.90.50

 

Tracing route to 185.149.90.50 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms 192.168.14.254
2 2 ms 2 ms 2 ms xxx-xxx-xxx-x-adsl.sparkbb.co.nz [xxx.xxx.xxx.x]
3 * * * Request timed out.
4 17 ms 15 ms 15 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 15 ms 15 ms 15 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
6 12 ms 11 ms 11 ms ae10-10.tkbr12.global-gateway.net.nz [202.50.232.29]
7 * 136 ms 135 ms xe8-0-3-0.lebr7.global-gateway.net.nz [210.55.202.194]
8 140 ms 140 ms 141 ms ae3-10.sjbr3.global-gateway.net.nz [122.56.127.25]
9 * 140 ms 140 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]
10 146 ms 143 ms 143 ms xe-4-0-0.mpr1.pao1.us.zip.zayo.com [64.125.37.153]
11 167 ms 164 ms 149 ms ae9.cs1.sjc2.us.eth.zayo.com [64.125.27.188]
12 153 ms 152 ms 153 ms ae27.cr1.sjc2.us.zip.zayo.com [64.125.30.231]
13 151 ms 159 ms 150 ms ae16.mpr3.sjc7.us.zip.zayo.com [64.125.31.13]
14 148 ms 147 ms 148 ms zayo-level3.sjc7.us.zip.zayo.com [64.125.13.242]
15 * * * Request timed out.
16 299 ms 299 ms 299 ms RAPIDDOT-HO.ear3.Amsterdam1.Level3.net [213.19.194.34]
17 304 ms 321 ms 304 ms 185.149.88.18
18 * 303 ms 302 ms 185.149.90.50

 

 




187 posts

Master Geek


  Reply # 2115733 29-Oct-2018 08:25
Send private message

hio77:

 

What datacenter is that in? is that testing over wifi? the loss and jitter doesnt' look like ethernet.

 

 

 

 

Not sure what datacenter this is in, but this testing is from a PC with Ethernet with a Fibre 200 connection.




187 posts

Master Geek


  Reply # 2115734 29-Oct-2018 08:26
Send private message

Any advice greatly appreciated... i.e. do I need to contact Spark or do I need to contact the FTP Provider?


3972 posts

Uber Geek
+1 received by user: 2664

Trusted
Spark NZ

  Reply # 2115771 29-Oct-2018 08:49
One person supports this post
Send private message

I'm sufficiently suspicious of the packet loss along most of the route that I'd suggest logging it with Spark and once you've done, that, please PM me the incident number and a brief description (cut and paste of the troubleshooting you have done here would be fine) and I'll get it straight to someone that can have a look.

 

 

 

(They will need it logged properly before they can look at it)

 

Cheers - N

 

 


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.