Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




187 posts

Master Geek


#242409 27-Oct-2018 10:01
Send private message

Hi,

 

Over the last week I have seen an issue where FTP downloads from an overseas site transfer at 17kbs or less.... some get up to 3-4 MiB/s but most stick at 10-20kbs....

 

I have talked to spark, they have run line tests and they assure me nothing is wrong with my connection.... (i am sure it isnt them...)

 

Do the results below look normal?

 

Any advice would be great.....

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4088 posts

Uber Geek

Trusted
Lifetime subscriber

  #2114887 27-Oct-2018 12:28
Send private message

300ish ping to Europe looks pretty normal.

 

The only thing kinda weird thing to me is the apparent leap from San Jose to Amsterdam in one go.. I'm guessing it's going through some sort of tunnel at that point, but I don't know enough about backbones interconnections to tell you what, why, if it's relevant or if I'm even right :-) 





Information wants to be free. The Net interprets censorship as damage and routes around it.


1458 posts

Uber Geek


  #2114889 27-Oct-2018 12:33
Send private message

The ~10% packet loss that carries on from hop 7 doesn't look normal

 
 
 
 


1590 posts

Uber Geek

Trusted

  #2114890 27-Oct-2018 12:35
Send private message

which FTP client are you using?






6260 posts

Uber Geek

Trusted
Lifetime subscriber

  #2114891 27-Oct-2018 12:36
Send private message

Running a line test is pointless if local speedtest are good and the xDSL is not dropping out

John

2107 posts

Uber Geek

Trusted

  #2114896 27-Oct-2018 12:47
Send private message

Post a log of the connection negotiation? Are you able to try another provider eg over hotspot/another location?



187 posts

Master Geek


  #2114923 27-Oct-2018 13:57
Send private message

l43a2:

 

which FTP client are you using?

 

 

 

 

Using FileZilla and also tried CuteFTP




187 posts

Master Geek


  #2114924 27-Oct-2018 14:01
Send private message

MadEngineer: Post a log of the connection negotiation? Are you able to try another provider eg over hotspot/another location?

 

 

 

I will try using a hot spot... or even someone elses connection... 

 

Could it be that somehow my IP has been flagged as heavy usage and being QoS?

 

 

 

 


 
 
 
 




187 posts

Master Geek


  #2115305 28-Oct-2018 09:06
Send private message

 

 

MadEngineer: Post a log of the connection negotiation? Are you able to try another provider eg over hotspot/another location?

 

You said post a connection negotiation log... is this just the filezilla log when it connects? as all that shows is basic stuff....

 

 

 

 


2107 posts

Uber Geek

Trusted

  #2115353 28-Oct-2018 11:55
Send private message

just check for any errors eg failure to negotiate PASV

3443 posts

Uber Geek

Trusted

  #2115374 28-Oct-2018 13:25
Send private message

Are you able to do a traceroute showing the ip addresses along the path, or unhide the destination ip address?

 

forward dns doesnt resolve for the last hop you havent hidden. 

 

The high packet loss concerns me and would totally explain your issue. 





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




'That VDSL Cat'
12143 posts

Uber Geek

Trusted
Spark
Subscriber

  #2115431 28-Oct-2018 15:28
Send private message

What datacenter is that in? is that testing over wifi? the loss and jitter doesnt' look like ethernet.

 

 

 

Based on the nodes i recognize there in ams.. i'd say you should be asking the far end provider as they are likely swapping thus hitting lows. (this is my #1 reaction when you say http is fast and ftp is slow.)

 

i've recently moved my machines to id3 so a tad more higher class bandwidth there.. but on single threads i have no problem pegging my 20mbit vdsl line 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 




187 posts

Master Geek


  #2115732 29-Oct-2018 08:22
Send private message

raytaylor:

 

Are you able to do a traceroute showing the ip addresses along the path, or unhide the destination ip address?

 

forward dns doesnt resolve for the last hop you haven't hidden. 

 

The high packet loss concerns me and would totally explain your issue. 

 

 

 

 

 

tracert 185.149.90.50

 

Tracing route to 185.149.90.50 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms 192.168.14.254
2 2 ms 2 ms 2 ms xxx-xxx-xxx-x-adsl.sparkbb.co.nz [xxx.xxx.xxx.x]
3 * * * Request timed out.
4 17 ms 15 ms 15 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 15 ms 15 ms 15 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
6 12 ms 11 ms 11 ms ae10-10.tkbr12.global-gateway.net.nz [202.50.232.29]
7 * 136 ms 135 ms xe8-0-3-0.lebr7.global-gateway.net.nz [210.55.202.194]
8 140 ms 140 ms 141 ms ae3-10.sjbr3.global-gateway.net.nz [122.56.127.25]
9 * 140 ms 140 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]
10 146 ms 143 ms 143 ms xe-4-0-0.mpr1.pao1.us.zip.zayo.com [64.125.37.153]
11 167 ms 164 ms 149 ms ae9.cs1.sjc2.us.eth.zayo.com [64.125.27.188]
12 153 ms 152 ms 153 ms ae27.cr1.sjc2.us.zip.zayo.com [64.125.30.231]
13 151 ms 159 ms 150 ms ae16.mpr3.sjc7.us.zip.zayo.com [64.125.31.13]
14 148 ms 147 ms 148 ms zayo-level3.sjc7.us.zip.zayo.com [64.125.13.242]
15 * * * Request timed out.
16 299 ms 299 ms 299 ms RAPIDDOT-HO.ear3.Amsterdam1.Level3.net [213.19.194.34]
17 304 ms 321 ms 304 ms 185.149.88.18
18 * 303 ms 302 ms 185.149.90.50

 

 




187 posts

Master Geek


  #2115733 29-Oct-2018 08:25
Send private message

hio77:

 

What datacenter is that in? is that testing over wifi? the loss and jitter doesnt' look like ethernet.

 

 

 

 

Not sure what datacenter this is in, but this testing is from a PC with Ethernet with a Fibre 200 connection.




187 posts

Master Geek


  #2115734 29-Oct-2018 08:26
Send private message

Any advice greatly appreciated... i.e. do I need to contact Spark or do I need to contact the FTP Provider?


4395 posts

Uber Geek

Trusted

  #2115771 29-Oct-2018 08:49
Send private message

I'm sufficiently suspicious of the packet loss along most of the route that I'd suggest logging it with Spark and once you've done, that, please PM me the incident number and a brief description (cut and paste of the troubleshooting you have done here would be fine) and I'll get it straight to someone that can have a look.

 

 

 

(They will need it logged properly before they can look at it)

 

Cheers - N

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44


NordVPN rolling out NordLynx new generation VPN protocol based on WireGuard
Posted 23-Apr-2020 16:37



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.