Spark support seem to be overloaded this morning, is this normal for a Monday? Or are lots of people querying bills, due to a lot of these charges?
Spark support seem to be overloaded this morning, is this normal for a Monday? Or are lots of people querying bills, due to a lot of these charges?
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If she answered a scam call, then she should not be charged. Receiving calls is free in New Zealand (except if you are using overseas roaming on a mobile). If she made the call, then it is up to the person that made the call to know what rate they are going to be charged.
As for the Spark helpdesk, school teachers are on strike in Auckland today, so they may have more than usual number of people taking annual leave.
I have received two calls from Tunisia over the weekend. A colleague at work has just received one too.
The scam is to get you to phone them back. Was it an inbound or outbound call...?
You can't be charged for receiving a call. She could only be charged if she had made the call to the +88216 country code.
Is she still using a POTS line?
I have had someone clip a phone across my line before and make calls, we knew at the time as were were not home during this time and the cap was off the plinth outside our house when we got home.
It was not a large amount so we did not fight it, I did however put an immediate toll bar on our line and we never had any further issues.
John
I know enough to be dangerous
SATTV: Is she still using a POTS line?
No, the call was from her mobile number.
huckster: Was it an inbound or outbound call...?
I've managed to get her to check the call log on the phone, a low-end Samsung. She says "I have found a record of the call in question". I am investigating remotely, otherwise I would be there gathering witnesses and carefully recording details.
Well logic dictates must be one of the following:
Either way you need to get the call records from the phone or Spark and correlate the time(s) to the most plausible scenario - before blaming Spark or "exciting xenophobic suspicion"...
solutionz:
- Malware has auto-dialed number (may or may not appear in outgoing list, look for dodgy apps, virus scan).
Thank you, I hadn't thought of the malware possibility. I don't think she uses the web on the phone, she uses her iPad for that. But it needs to be checked out.
jlittle:SATTV: Is she still using a POTS line?No, the call was from her mobile number.
I just looked up spark's rates, !!!!!
How they can justify a $10/minute premium over calling the same number from a spark landline baffles me.....
wellygary:
How they can justify a $10/minute premium over calling the same number from a spark landline baffles me.....
This isn't Spark - it is a common scam: https://community.bnz.co.nz/t/wangiri-scam-dont-call-back/29611
Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)
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michaelmurfy:
This isn't Spark - it is a common scam: https://community.bnz.co.nz/t/wangiri-scam-dont-call-back/29611
How can a number that "is ‘spoofed’ to look like a national call" be a call that is an international one? Surely, the number is +64xxx or 0[2-9]xxx if it is a national call, or +<not 64> or 00<not 64>xxx if it is an international call?
michaelmurfy:
wellygary:
How they can justify a $10/minute premium over calling the same number from a spark landline baffles me.....
This isn't Spark - it is a common scam: https://community.bnz.co.nz/t/wangiri-scam-dont-call-back/29611
Really?
https://www.spark.co.nz/shop/landline/pricing/callingrates/
Iridium, Globalstar and Thuraya:
Cost per minute from Landline : $7.64,
Cost per minute from Mobile: $18.35
wellygary:
https://www.spark.co.nz/shop/landline/pricing/callingrates/Iridium, Globalstar and Thuraya:
Cost per minute from Landline : $7.64,
Cost per minute from Mobile: $18.35
wellygary:
Iridium, Globalstar and Thuraya:
Cost per minute from Landline : $7.64,
Cost per minute from Mobile: $18.35
Ah yes - now I see. I misunderstood you. Pretty strange...
Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)
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Opinions are my own and not the views of my employer.
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