Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Morozov

22 posts

Geek


#242960 21-Nov-2018 15:23
Send private message

Hey team,

Hoping this is the right sub forum.

We have a small business with a mailing list with Icontact. We have found that those in our database with xtra addresses are not receiving our emails, about 35% of our customers.

Icontact say they can't do anything and Spark don't want to hear it because we aren't there customer. Any advice or insight on what may be the issue here and how we could address it?

The address we send from is a Gmail one.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #2131173 21-Nov-2018 15:39
Send private message

I've read countless complaints in recent weeks of similar issues.. It seems the SMX email platform is still a disaster.

 

 




mattwnz
20157 posts

Uber Geek


  #2131191 21-Nov-2018 16:16
Send private message

My client has been having the same problem with mailchimp too  where it goes to some xtra addresses but not others. For example I get it in my xtra email account, but they don't receive it in their's, not even in the spam folder. 


  #2131195 21-Nov-2018 16:37
Send private message

Morozov: The address we send from is a Gmail one.

 

May be worth switching to a proper .nz domain which. When I managed my own mail server I was fairly surprised at the amount of spam being delivered from Google's network (largely due to throway @gmail addresses being used for spam) so I dare say mail from Google may be dropped due to reptuation issues.

 

I do suggest MailChimp if you are able to switch providers. We used them at my previous employer and delivery was flawless across 2,000 mostly NZ-based people across ISPs including Spark. However the comment above suggests this might not be a great solution anymore...

 

Can you get some of your customers to complain to Spark? As they might listen more to their own customers. Can't see much happening but worth a try.




chevrolux
4962 posts

Uber Geek
Inactive user


  #2131196 21-Nov-2018 16:37
Send private message

Yep SMX continue to be dicks about their "spam" filtering. Basically, regardless of doing all the right things like SPF, DKIM etc, if your email looks like it could even mildly be spam they will drop it.

 

It's just straight up stupidity all so they can claim they filter out 99.9999% (or somthing like that) of spam.


hio77
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks

  #2131197 21-Nov-2018 16:39
Send private message

Hi guys,

 

 

 

This is something front line can assist you with, If you speak to the Business Helpdesk.

 

If you have already done this, please supply details of the call and I'll feed that back though the relevant folk.

 

 

 

There is no one answer to these as sometimes it's simply the newsletter is extremely spammy looking.. eg, a blank email with a pdf attached..

 

 

 

I won't be able to individually help on these cases - Happy to address the wider issue as feedback though..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


hio77
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks

  #2131199 21-Nov-2018 16:41
Send private message

KiwiSurfer:

 

Morozov: The address we send from is a Gmail one.

 

May be worth switching to a proper .nz domain which. When I managed my own mail server I was fairly surprised at the amount of spam being delivered from Google's network (largely due to throway @gmail addresses being used for spam) so I dare say mail from Google may be dropped due to reptuation issues.

 

 

Highly likely for this reason, you will be struggling to get support actually..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


Morozov

22 posts

Geek


  #2131200 21-Nov-2018 16:43
Send private message

Thanks for these replies team, I guess somewhat good that we aren't the only ones in this boat maybe haha?

 

 

 

I am keen to migrate to Mailchimp and thought maybe this would be a good time to do so assuming that it would help solve the problem, but maybe not based on the feedback above. 

 

 

 

Will follow That VDSL Cat's suggestion though and see if the business helpdesk are more helpful :)


 
 
 
 

Shop now on Samsung phones, tablets, TVs and more (affiliate link).
timmmay
20580 posts

Uber Geek

Trusted
Lifetime subscriber

  #2131203 21-Nov-2018 16:57
Send private message

I wonder if setting up SPF or DKIM will help.


chevrolux
4962 posts

Uber Geek
Inactive user


  #2131239 21-Nov-2018 18:13
Send private message

timmmay:

I wonder if setting up SPF or DKIM will help.



Nope!

mattwnz
20157 posts

Uber Geek


  #2131242 21-Nov-2018 18:48
Send private message

timmmay:

 

I wonder if setting up SPF or DKIM will help.

 

 

 

 

My client has this setup , and mailchimps system even confirms it is setup correctly, plus using a .co.nz email address.


freitasm
BDFL - Memuneh
79284 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #2131243 21-Nov-2018 18:58
Send private message

Geekzone uses SPF, DKIM, DMARC and despite having an almost 0% spam rating according to Google Postmaster, we had problems with Xtra email a few months back. You will have to talk to someone in business support to make sure this is looked at.





Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


Inphinity
2780 posts

Uber Geek


  #2131262 21-Nov-2018 19:41
Send private message

Is there a particular number to call to talk to the right team? 0800 287 463 is the Business number I found on the website, but it seems as a non-account-holder (we're trying to send TO you...) I've been unable to get assistance through this method. Or is there just a trick to getting past the 'What's your account number or the company name the account is under' bit? :)


hio77
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks

  #2131738 22-Nov-2018 12:18
Send private message

Inphinity:

 

Is there a particular number to call to talk to the right team? 0800 287 463 is the Business number I found on the website, but it seems as a non-account-holder (we're trying to send TO you...) I've been unable to get assistance through this method. Or is there just a trick to getting past the 'What's your account number or the company name the account is under' bit? :)

 

 

0800 287 463

 

Faults option.

 

 

 

Any rep there is capable of managing this it just goes through another step before getting to SMX, I'd probably advise your calling about spark Business mail, this will land you with the "core" team who are specifically trained to look after business mail.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


Dairyxox
1594 posts

Uber Geek


  #2131743 22-Nov-2018 12:29
Send private message

There is an existing thread about this...I cant find it right now.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.