My Auntie is trying to change to Unplan, she is aleady on wireless broadband.
She does not use Netflix or Lightbox so is currently paying for stuff not being used, paying approx $80 for landline and 60GB.
When asking to change plan said area is congested and change of plan is not possible.
I've told my Auntie this sounds like really bad customer service as she is already using spectrum, so when an area is congested no one can change plans - that sounds crazy to me, I understand them not signing up new customers, but locking plan changes?
Is there anything that can be done, all months to date she is below 60GB and unplan will save around $13 a month - does not use Netflix or Light Box.
Or to get a better deal will she need to get fiber with different internet provider, she is currently on wireless as a bit iffy about getting fibre installed and is not a big user, and wireless already set up thought it would be easier for her to get unplan.
She is in South Dunedin.