Hi Guys

I'm after some clarification. I've purchased a new house. I take ownership and move in tomorrow (15/1/19). The previous owners had spark fiber. They provided 30 days notice to spark and spark have scheduled their disconnection for some date in February. 

A couple of weeks ago I signed up with another ISP (2degrees) to provide fiber to my new property. They have advised they can't start the connection process until the previous spark connection is disconnected. 

Based on this info I spoke with the previous owner of the house who informs me he contacted spark and they indicated they would have chorus disconnect the old connection on the 14/1/19. I contacted 2degrees to inform them of this and they indicated they still see the disconnection set in February.

Their advice is that once I have ownership of the property tomorrow I should send them paperwork to prove this and they can then start an abandonment process.

The previous owner swears he has spoken to spark and they indicated they would disconnect the old connection on the 14/1/19.

Is there anyway I can have spark verify this? As I'm not named on the account they don't want to talk to me on the phone. Is there anything else I can do to speed up the process as 2degrees have indicated that it may take a significant time period to have the previous connection disconnected and my new connection connected.

If anyone has any experience with this or other advice it would be much appreciated as potentially being without internet for an extended period of time is something I want to avoid if at all possible.

Thanks for your time

Josh