Switched from Bigpipe to Skinny at a new address

Forums › Spark New Zealand (including Skinny and BigPipe) › Switched from Bigpipe to Skinny at a new address

mattak

11 posts

Geek

#247734 19-Feb-2019 16:11

Hi all, I am wondering if anyone has any experience with Skinny as their RSP?

Are they feeding off the same network as what Bigpipe does (Digital Ventures/Spark)?

I am a little bit worried that my service is not going to be as good as what it was when I was with Bigpipe.

Edit: Also I'm not getting fantastic speeds so far

andrewNZ

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#2183788 19-Feb-2019 16:25

I moved from bigpipe to skinny. Can't directly compare them because I also changed services.
However, I have absolutely no complaints about either. I get totally respectable VDSL from skinny.

You appear to say that you have moved and they are your new provider. In this case, you have plenty of things to check before you can blame the provider.

trig42

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#2183789 19-Feb-2019 16:28

OP - Fibre or DSL?

michaelmurfy

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#2183792 19-Feb-2019 16:32

You need to provide more details:

1) How did you test? It is always recommended to test via Ethernet only.
2) If on ADSL / VDSL - post your line stats from your router.

And lastly - if ADSL / VDSL then your DLM would have been reset due to the change. You need to wait for this to work its way up again (normally takes a week).

BigPipe / Skinny / Spark are all the same network.

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andrewNZ

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#2183794 19-Feb-2019 16:32

So.
What are your modem stats?
Do you have a master filter?
How old is the house and it's phone wiring?
How long has the connection been live?

And finally, this appears to be VDSL, so don't keep restarting or powering off the modem.
The modem needs to stay on or the automatic systems will detect an unstable connection and slow you down in an attempt to make it more stable.

hio77

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Lizard Networks

#2183798 19-Feb-2019 16:47

Please test via Ethernet, Your currently using Wireless.

Please also confirm what connection sort you have now.

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mattak

11 posts

Geek

#2183820 19-Feb-2019 17:13

Hi All,

I have speed tested using the Windows machine which is plugged in via Ethernet and am now getting up around 50mbps.

This is a fibre connection, based in Kingsland Auckland.

The router unfortunately is a Huaewai stock standard that comes with the plan.

Getting around 5.7mb per second downloads

Cheers

wratterus

1687 posts

Uber Geek

#2183826 19-Feb-2019 17:23

What speed plan are you on, and what upload speed are you getting?

The Huawei routers aren't the best router out there but they are more than capable for doing what you want here.

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mattak

11 posts

Geek

#2183836 19-Feb-2019 17:41

Hi I was initially on the 30mbps (basic) connection and I have upgraded today to the 100/20 connection.

Download speeds are now at 52.0 / Upload speeds are 10.37.

Do you think data contention might be at play here?

CrashAndBurn

668 posts

Ultimate Geek

#2183837 19-Feb-2019 17:46

mattak:

Hi I was initially on the 30mbps (basic) connection and I have upgraded today to the 100/20 connection.

Download speeds are now at 52.0 / Upload speeds are 10.37.

Do you think data contention might be at play here?

Am guessing you are still testing via WiFi. Try via LAN cable.

wratterus

1687 posts

Uber Geek

#2183838 19-Feb-2019 17:47

The speed upgrade won't have been provisioned yet. The old 30/10 plan was changed to 50/10, so that's exactly what you're getting.

Won't be a contention issue

michaelmurfy

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#2183839 19-Feb-2019 17:48

mattak:

The router unfortunately is a Huaewai stock standard that comes with the plan.

On Skinny you need to use their router in order to get any support - this router is also capable at routing at Gigabit speeds and is a great home router. There is nothing wrong with it.

Getting around 5.7mb per second downloads

So converting mb/sec to Mbit/sec = 45.6Mbit/sec.

mattak:

Hi I was initially on the 30mbps (basic) connection and I have upgraded today to the 100/20 connection.

Download speeds are now at 52.0 / Upload speeds are 10.37.

Do you think data contention might be at play here?

Confirmed. Your line has not been fully provisioned. Wait a few more hours and if it still doesn't improve then contact Skinny directly and they'll be able to push this through. 50/10Mbit is the default Chorus plan.

Also, for any testing ensure you're testing to the closest Spark server, using Ethernet, while not doing any downloads. Other than that minor provisioning issue (which again - should be resolved soon) I don't see anything wrong with your connection.

Lorenceo

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#2185383 22-Feb-2019 13:43

@mattak you have a PM.

mattak

11 posts

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#2258369 14-Jun-2019 17:49

Thanks for all of the responses