Message rejected due to possible spam content

Forums › Spark New Zealand (including Skinny and BigPipe) › Message rejected due to possible spam content

robfish

683 posts

Ultimate Geek

Lifetime subscriber

#248178 13-Mar-2019 11:32

I have a WordPress blog, mainly for family stuff. Emails are sent to subscribers when posts are added but today emails to five recipients@xtra.co.nz have been rejected.

The response from the remote server was:

554 5.7.1 Message rejected due to possible spam content

Can I "fix" this?

Rob

hio77

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Lizard Networks

#2197179 13-Mar-2019 11:35

Contact the Business Technical support team (126) they will take your example and look at a solution with SMX.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

robfish

683 posts

Ultimate Geek

Lifetime subscriber

#2197198 13-Mar-2019 11:46

126 then what? There do not seem to be any applicable options.

I also tried spark.co.nz/chat but the "chatbot" didn't understand me.

Rob

hio77

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Lizard Networks

#2197206 13-Mar-2019 11:59

robfish:

126 then what? There do not seem to be any applicable options.

I also tried spark.co.nz/chat but the "chatbot" didn't understand me.

Tell the IVR you want to query Business Email. it will go to "core" team.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

robfish

683 posts

Ultimate Geek

Lifetime subscriber

#2197308 13-Mar-2019 13:56

Thanks, I got through to a Complex Support Specialist

She was very helpful and sent me this email:-

"I have escalated your details to our hosting team case xxxxx once I have an update, I will let you know."

Rob

hio77

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Lizard Networks

#2197312 13-Mar-2019 13:58

robfish:

Thanks, I got through to a Complex Support Specialist

She was very helpful and sent me this email:-

"I have escalated your details to our hosting team case xxxxx once I have an update, I will let you know."

Yep that's the folk :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

nicmair

244 posts

Master Geek

#2197378 13-Mar-2019 15:55

I suspect xtra (or SMX) have a wee issue as this has started happening to me on several accounts when send valid emails to xtra accounts....

robfish

683 posts

Ultimate Geek

Lifetime subscriber

#2197380 13-Mar-2019 15:57

Yes, the person I spoke with said she expected a remedy within an hour but I am still waiting.

Rob

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hio77

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Lizard Networks

#2197381 13-Mar-2019 16:01

nicmair:

I suspect xtra (or SMX) have a wee issue as this has started happening to me on several accounts when send valid emails to xtra accounts....

Follow the process mentioned above, it's nice an easy to sort out with the business email support reps now

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.