Spark Digital Voiceconnect SIP trunks down?

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Digital Voiceconnect SIP trunks down?

clinty

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#248319 19-Mar-2019 19:05

Hi,

Anyone else having issue with Spark SIP trunks?
Have some clients to using the voice connect product and
Spark digital has a voice message up saying a known issue across data and voice, but no further info

Just wondering if anyone has an ETA?

Not actually my responsibility, so don't have direct support lines but I am the one getting the phone call - the trouble with being the IT guy lol
Clint

clinty

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#2201970 19-Mar-2019 19:42

And they seem to be coming back online now :)

Clint

Intravix

110 posts

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#2201997 19-Mar-2019 20:17

Hey Clint, we use VoiceConnect SIP trunks (Waikato) but haven't noticed any issues tonight, however we don't receive or make many calls at that time.

At least they recognized there was a problem, in the past they've denied anything was wrong when multiple Spark customers across Waikato/BOP are experiencing the same issues at the same time and it suddenly gets fixed (like the major clipping/one way voice issue a few weeks ago).

chevrolux

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#2202024 19-Mar-2019 20:57

Yep there was in issue in the Manawatu today.

We have some trunks on system and it actually de-registered. Was a 4xx error. Can't remember.

Rang a couple of places I knew who were on voice connect and they were down too.

hio77

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Lizard Networks

#2202034 19-Mar-2019 21:10

yes, there was an issue today.

it was identified relatively quickly; I can't really go into detail on it as that's not my area to discuss.

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ANglEAUT

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#2202190 20-Mar-2019 07:29

clinty: ... Anyone else having issue with Spark SIP trunks? ...

Not with SIP trunks, but with international data for mobile devices in my case. Our issue also started @ ±08:30

clinty: ... Have some clients to using the voice connect product and Spark digital has a voice message up saying a known issue across data and voice, but no further info

Just wondering if anyone has an ETA?

Still not resolved as at 07:00 on 2019/03/20. The reference number I have for this issue is INC1362459. & Still nothing on Sparks outage page.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

hio77

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Lizard Networks

#2202263 20-Mar-2019 10:09

ANglEAUT:

Still not resolved as at 07:00 on 2019/03/20. The reference number I have for this issue is INC1362459. & Still nothing on Sparks outage page.

This was resolved last night at 8.34pm. If your still having issues, please reach out to your support reps to reopen.

edit: to cycle back to the voice issue, this was also resolved last night.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

chevrolux

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#2202274 20-Mar-2019 10:26

Yep we saw the trunk on our system come up around 7:30pm last night.

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hio77

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#2202276 20-Mar-2019 10:31

chevrolux:

Yep we saw the trunk on our system come up around 7:30pm last night.

That seems a little delayed, but yeah matches when the issue affecting trunks was resolved (there are two separate issues in this thread)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

chevrolux

4962 posts

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#2202345 20-Mar-2019 12:02

hio77:

chevrolux:

Yep we saw the trunk on our system come up around 7:30pm last night.

That seems a little delayed, but yeah matches when the issue affecting trunks was resolved (there are two separate issues in this thread)

Just what the log says. We only have the GVC trunk for testing so didn't worry us.