Wiring Maintenance (Spark) over Fibre

Forums › Spark New Zealand (including Skinny and BigPipe) › Wiring Maintenance (Spark) over Fibre

itlearner

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#249089 24-Apr-2019 22:39

I have asked Spark explain to me which part of the fibre wiring I am responsible for since last year, but never got a clear answer, Spark customer service keep email me this link which I found it useless as it didn't mention fibre installation at all: https://www.spark.co.nz/help/landline/manage/wire-maintenance

I am trying to describe my fibre installation here with a diagram. For the diagram please refer to the attachment.

My fibre installation is overhead type. The fibre cable run from a fibre access terminal (a black box on a power pole near my house), to a suitable point on my house (under the gutter of my house), then run down the outside of the wall in an enclosed plastic tube to the external termination point (ETP), from the ETP, the cable run into the house under the floor, then gone through the floor to the optical network terminal (ONT), where the fibre network terminates inside my house. The modem and phone were plugged into this ONT.

Fibre access terminal - (the cable is over the fence and garden ) - suitable point - (the cable is run down the outside wall of the house) - ETP - (the cable is from outside the house into the house) - ONT

My question is, which part I am responsible for regarding the wiring? Thank you.

michaelmurfy

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#2223439 24-Apr-2019 22:46

Wiring Maintenance is a scam especially with UFB installed. You should get rid of it as you're giving Spark money for no reason at all.

Edit: If you have a fault then Chorus will fix it. If you screw something up (eg - put a shovel through the Fibre on your property) then you may need to pay for a repair. Basically, you're still responsible for the Fibre coming into your house but my statement above still stands. If you need anything done with the Fibre on your property then contact your ISP about it but generally you leave it alone and it "just works".

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richms

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#2223440 24-Apr-2019 22:46

When a relative had issues after going to fiber, the answer is not a lot is covered. Seems that the backfed house wiring is no longer covered by it, and the fiber and ONT is covered anyway.

Richard rich.ms

itlearner

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#2223446 24-Apr-2019 23:02

Thanks for all the replies. The fact is that I told/emailed Spark my fiber installation with diagram as above, but they didn't answer my question, just told/emailed me the website link of their wire-maintenance policy.

hio77

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#2223448 24-Apr-2019 23:07

In the context of Fibre, Wire maintenance covers repairs to your integrated wiring.

The only time you should have the option of having it, is when you have Integrated wiring.

If you have questions on if it's valid to be on, please flick me your account details.

It's sounding like you might not have integrated wiring, in which case it isn't correct and i'll fix that.

Comms were sent out to front line agents a little while ago, and they can very easily reach out to the right people to get this answer.

Apologies it didn't land infront of someone with the right answers.

I'll ask the folk that look after fibre to update the help content so it's clear..

@richms i'd love that example too, it sounds like there was iver more to the story or something didnt go right.

murphy - your mistaken, there is value that it goes for. Spark doesnt take money for no reason. I will agree that it's very small value and personally would struggle to advise it as a person in IT.

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richms

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#2223449 24-Apr-2019 23:12

I think something got messed up as they had been with vodafone but moved to spark because of the unreliability of the landline over the vodafone router. I am not 100% certain what was happening but I heard about the "bill for getting the phone fixed because we were on fiber" and prodding furthur it was that the phones in the bedrooms were not working. For all I know the tech might have just come out and plugged something in. Old people and the story kept changing but they are angry because its change.

Richard rich.ms

itlearner

19 posts

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#2227765 30-Apr-2019 09:48

@hio77, have emailed you my SPARK account number, please check. Thank you.

What I really want is a Black and White answer (if there is): which part I am responsible for regarding the wiring.

hio77

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Lizard Networks

#2227836 30-Apr-2019 10:54

in this instant (Your particular install type, usecase etc), it appears you do not require wire maintenance.

I've detailed this in DM, but i'll correct your account today.

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bfginger

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#2592603 28-Oct-2020 06:38

In the context of Fibre, Wire maintenance covers repairs to your integrated wiring.

The only time you should have the option of having it, is when you have Integrated wiring.

I've been told by a Chorus rep they longer do repairs on in-house copper wiring. I presume this only relates to areas with fibre available.

Linux

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#2592614 28-Oct-2020 08:26

michaelmurfy:

Wiring Maintenance is a scam especially with UFB installed. You should get rid of it as you're giving Spark money for no reason at all.

This above is the correct answer nothing but a SCAM for more $$$

Bung

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#2592623 28-Oct-2020 08:58

bfginger:

In the context of Fibre, Wire maintenance covers repairs to your integrated wiring.

The only time you should have the option of having it, is when you have Integrated wiring.

I've been told by a Chorus rep they longer do repairs on in-house copper wiring. I presume this only relates to areas with fibre available.

Spark say that if you have wiring maintenance and a fault in your internal wiring they'll send a technician. Assuming Spark have taken the money and there is integrated wiring then who they send is their problem. (As an old technician I would have said they'd send a faultman, they should have promoted him to engineer :-) )

Spark is clear that it only covers internal wiring. Chorus own and are responsible for everything up to and including the ONT

nztim

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TEAMnetwork

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#2592627 28-Oct-2020 09:03

The only thing this really covers is the cabling form the POTS ports on your ONT to your telephone Jacks for voice

In the copper world it covers the cabling from the ETP to your telephone jacks

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cyril7

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#2592635 28-Oct-2020 09:27

nztim:

The only thing this really covers is the cabling form the POTS ports on your ONT to your telephone Jacks for voice

In the copper world it covers the cabling from the ETP to your telephone jacks

Correct and if you have an internal phone cabling fault, call a data tech and have him/her bring all your cabling up to ethernet service, much better spend for your money than giving it to your ISP in wiring maint, who will simply bank it and give you jacksh1t.

Cyril

nztim

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#2592663 28-Oct-2020 10:26

cyril7:

nztim:

The only thing this really covers is the cabling form the POTS ports on your ONT to your telephone Jacks for voice

In the copper world it covers the cabling from the ETP to your telephone jacks

Correct and if you have an internal phone cabling fault, call a data tech and have him/her bring all your cabling up to ethernet service, much better spend for your money than giving it to your ISP in wiring maint, who will simply bank it and give you jacksh1t.

Cyril

Agree but TBF We do sell it to those who are in the middle of the wop wops with average xDSL service and our own Techs can't easily get to.

Urban areas and Fibre areas defiantly not!

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

duckDecoy

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#2592691 28-Oct-2020 11:21

Thanks for this post, checked my bill breakdown and found i'd been paying line maintenance ever since I had fibre. Contated my isp (NOW) and they will refund.