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140 posts

Master Geek
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# 249150 27-Apr-2019 21:44
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I am posing this question to any Spark representatives who may monitor this forum. It is with reference to my other posting on the subject https://www.geekzone.co.nz/forums.asp?forumid=125&topicid=249107 

 

The question is why does Spark not take action to shutdown the perpetrators of the 0900 scams which are fleecing unsuspecting and vulnerable people of large amounts of money. There is absolutely no doubt that these scammers are in breach of Spark's 0900 Policy in a number of ways. Here are just a few points:

 

  • In one instance, they present themselves as Countdown supermarket chain, purporting to offer prizes of Countdown gift cards. Countdown themselves have made press releases denying any involvement with the scammers.
  • They do not have the Opening Message on the phone call in accordance with the Policy.
  • The 0900 service is not priced at a level which reflects the likely value provided to the user of the service.
  • Their sole purpose is to take peoples' money by way of a confidence trick.
  • They bring Spark's 0900 system into disrepute.

In my view, Spark by clipping the ticket on the money transfers is complicit in the scam activity, and is every bit as guilty of making earnings by scam activity as the scammers themselves. A cynic could be forgiven for thinking that this income is significant enough for Spark to be happy to turn a blind eye to the activity.

 

It simply is not good enough for a major New Zealand company to allow its services to be used and abused in such a way.


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'That VDSL Cat'
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  # 2226542 27-Apr-2019 21:53
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You seem to imply spark know what every one of their customers do with their service.

 

 

 

If there are wrong doings going on, report it via your provider.

 

 

 

 

 

If you wish to complain to spark, Please use the following form.

 

https://store.spark.co.nz/forms/s/complaints

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




140 posts

Master Geek
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  # 2226560 27-Apr-2019 22:26
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hio77:

 

You seem to imply spark know what every one of their customers do with their service.

 

 

Not at all. But the existence of the scams is well known and reported. The Policy gives Spark wide powers to monitor and investigate the providers. I am sure Spark has the capability to do some intelligent monitoring if they so choose.


 
 
 
 


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  # 2226564 27-Apr-2019 22:43
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0900 should just be scrapped in general. With the huge amount of choices for charities to collect payments these days there is no point in the system.

But honestly, your wife made a bad choice on the internet. Live and learn... let it go.

Also, I bet the income spark gets from 0900 calls wouldn't even be enough to call a rounding error on their books.



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Master Geek
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  # 2226568 27-Apr-2019 23:06
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chevrolux: 0900 should just be scrapped in general. With the huge amount of choices for charities to collect payments these days there is no point in the system.

 

That is something I would certainly agree with. But as long as they keep it going, Spark owe NZ'ers a duty of care to ensure it gets used according to their rules.


Mr Snotty
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  # 2226574 27-Apr-2019 23:42
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There is no need for this thread. Please discuss in your original thread.





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