Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


colinuu

246 posts

Master Geek


#249150 27-Apr-2019 21:44
Send private message

I am posing this question to any Spark representatives who may monitor this forum. It is with reference to my other posting on the subject https://www.geekzone.co.nz/forums.asp?forumid=125&topicid=249107 

 

The question is why does Spark not take action to shutdown the perpetrators of the 0900 scams which are fleecing unsuspecting and vulnerable people of large amounts of money. There is absolutely no doubt that these scammers are in breach of Spark's 0900 Policy in a number of ways. Here are just a few points:

 

  • In one instance, they present themselves as Countdown supermarket chain, purporting to offer prizes of Countdown gift cards. Countdown themselves have made press releases denying any involvement with the scammers.
  • They do not have the Opening Message on the phone call in accordance with the Policy.
  • The 0900 service is not priced at a level which reflects the likely value provided to the user of the service.
  • Their sole purpose is to take peoples' money by way of a confidence trick.
  • They bring Spark's 0900 system into disrepute.

In my view, Spark by clipping the ticket on the money transfers is complicit in the scam activity, and is every bit as guilty of making earnings by scam activity as the scammers themselves. A cynic could be forgiven for thinking that this income is significant enough for Spark to be happy to turn a blind eye to the activity.

 

It simply is not good enough for a major New Zealand company to allow its services to be used and abused in such a way.


Filter this topic showing only the reply marked as answer Create new topic
hio77
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks

  #2226542 27-Apr-2019 21:53
Send private message

You seem to imply spark know what every one of their customers do with their service.

 

 

 

If there are wrong doings going on, report it via your provider.

 

 

 

 

 

If you wish to complain to spark, Please use the following form.

 

https://store.spark.co.nz/forms/s/complaints

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 




colinuu

246 posts

Master Geek


  #2226560 27-Apr-2019 22:26
Send private message

hio77:

 

You seem to imply spark know what every one of their customers do with their service.

 

 

Not at all. But the existence of the scams is well known and reported. The Policy gives Spark wide powers to monitor and investigate the providers. I am sure Spark has the capability to do some intelligent monitoring if they so choose.


chevrolux
4962 posts

Uber Geek
Inactive user


  #2226564 27-Apr-2019 22:43
Send private message

0900 should just be scrapped in general. With the huge amount of choices for charities to collect payments these days there is no point in the system.

But honestly, your wife made a bad choice on the internet. Live and learn... let it go.

Also, I bet the income spark gets from 0900 calls wouldn't even be enough to call a rounding error on their books.



colinuu

246 posts

Master Geek


  #2226568 27-Apr-2019 23:06
Send private message

chevrolux: 0900 should just be scrapped in general. With the huge amount of choices for charities to collect payments these days there is no point in the system.

 

That is something I would certainly agree with. But as long as they keep it going, Spark owe NZ'ers a duty of care to ensure it gets used according to their rules.


michaelmurfy
meow
13240 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #2226574 27-Apr-2019 23:42
Send private message

There is no need for this thread. Please discuss in your original thread.





Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.


Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.