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# 249276 3-May-2019 14:57
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Bring Back Spark On-Line Chat Support. Not a fan of this 'Call Back' facility.

 

When there was On-Line chat; questions were answered and problems were solved promptly. On the rare occasion they were not then there was a Call Back. Plus yesterdays Call Back was to someone whom English was not a first language and I had trouble understanding him, though the process was carried out.

 

So again another call centre has left Aotearoa.





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Stu

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  # 2230194 3-May-2019 15:01
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Spark Live Chat Chatbot "Ask Ivy" that then runs off and gets a real person? Still there by the looks of it. Do you mean something else?




Keep calm, and carry on posting.

 

 

 

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  # 2230196 3-May-2019 15:02
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Just because the caller may not speak the queen's cleanest english, doesn't mean they aren't in NZ.

 

But also... chat is still there.


 
 
 
 


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  # 2230199 3-May-2019 15:03
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I've used Spark Chat a couple of times in the last week or two around a plan change.  By far the best way to contact them.


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  # 2230208 3-May-2019 15:09
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Chat is absolutely still there.

 

 

 

Just to clear up a point, while there are offshore chat agents there are actually a large majority of our local agents on chat.

 

we also have onshore callcenter agents (yes there are also offshore ones)

 

https://www.spark.co.nz/help/

 

 

 

Click "Chat now"

 

Ivy will help you, shes a helpful bot. but if you want a rep, Just say.... "Human Please"

 

 

 

If you require technical support, Please run the Broadband diagnostics via myspark/app, go through the steps and it will route your chat directly to a technical support agent instead.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 2230282 3-May-2019 16:03
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@hio77

 

When I click your link: https://www.spark.co.nz/help/ and then click the 'Chat Now' all I get is: https://www.spark.co.nz/help/#

 

and that link does nothing. No where do I see Ivy. No separate chat bot or chat box. No java boxes etc.

 

ADD-IT

 

OK just tested in Safari and Ivy pops up bottom right. I use FireFox latest and greatest. I have just cleared all my History, cache etc etc and allowed pop ups and still no Ivy so this could be a FF 66.0.3 (64-bit) for macOS issue, which is quite funny as I was on-line chatting today with Apple support (re a product recall) via their pop up chat box and they had problems with Safari and had to swap to FF.





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra


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  # 2230287 3-May-2019 16:06
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Weird... works here in FF 60.0 ESR.

 

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

 

 

 

I've tested on a colleges mac, seemed fine there too.

 

seems to be on your browser side. maybe you have an addon blocking a jsbundle?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 2230312 3-May-2019 16:44
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hio77:

 

Weird... works here in FF 60.0 ESR.

 

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

 

I've tested on a colleges mac, seemed fine there too.

 

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

 

OK thanks I disabled uBlock, cleared data again, rebooted FF and wow it works and had a successful chat to Ivy and then real person re Netflix activation (see this topic).





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra


 
 
 
 


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  # 2230326 3-May-2019 16:54
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FineWine:

 

hio77:

 

Weird... works here in FF 60.0 ESR.

 

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

 

I've tested on a colleges mac, seemed fine there too.

 

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

 

OK thanks I disabled uBlock, cleared data again, rebooted FF and wow it works and had a successful chat to Ivy and then real person re Netflix activation (see this topic).

 

 

 

 

interesting. I'll advise the chat folk about this one.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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