Bring Back Spark On-Line Chat Support

Forums › Spark New Zealand (including Skinny and BigPipe) › Bring Back Spark On-Line Chat Support

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#249276 3-May-2019 14:57

Bring Back Spark On-Line Chat Support. Not a fan of this 'Call Back' facility.

When there was On-Line chat; questions were answered and problems were solved promptly. On the rare occasion they were not then there was a Call Back. Plus yesterdays Call Back was to someone whom English was not a first language and I had trouble understanding him, though the process was carried out.

So again another call centre has left Aotearoa.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Stu

Hammered
8333 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2230194 3-May-2019 15:01

Spark Live Chat Chatbot "Ask Ivy" that then runs off and gets a real person? Still there by the looks of it. Do you mean something else?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

Referral Links: Sharesies - Backblaze -

Are you happy with what you get from Geekzone? If so, please consider supporting us by subscribing.

No matter where you go, there you are.

chevrolux

4962 posts

Uber Geek
Inactive user

#2230196 3-May-2019 15:02

Just because the caller may not speak the queen's cleanest english, doesn't mean they aren't in NZ.

But also... chat is still there.

GregV

928 posts

Ultimate Geek

#2230199 3-May-2019 15:03

I've used Spark Chat a couple of times in the last week or two around a plan change. By far the best way to contact them.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2230208 3-May-2019 15:09

Chat is absolutely still there.

Just to clear up a point, while there are offshore chat agents there are actually a large majority of our local agents on chat.

we also have onshore callcenter agents (yes there are also offshore ones)

https://www.spark.co.nz/help/

Click "Chat now"

Ivy will help you, shes a helpful bot. but if you want a rep, Just say.... "Human Please"

If you require technical support, Please run the Broadband diagnostics via myspark/app, go through the steps and it will route your chat directly to a technical support agent instead.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#2230282 3-May-2019 16:03

@hio77

When I click your link: https://www.spark.co.nz/help/ and then click the 'Chat Now' all I get is: https://www.spark.co.nz/help/#

and that link does nothing. No where do I see Ivy. No separate chat bot or chat box. No java boxes etc.

ADD-IT

OK just tested in Safari and Ivy pops up bottom right. I use FireFox latest and greatest. I have just cleared all my History, cache etc etc and allowed pop ups and still no Ivy so this could be a FF 66.0.3 (64-bit) for macOS issue, which is quite funny as I was on-line chatting today with Apple support (re a product recall) via their pop up chat box and they had problems with Safari and had to swap to FF.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2230287 3-May-2019 16:06

Weird... works here in FF 60.0 ESR.

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

I've tested on a colleges mac, seemed fine there too.

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#2230312 3-May-2019 16:44

hio77:

Weird... works here in FF 60.0 ESR.

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

I've tested on a colleges mac, seemed fine there too.

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

OK thanks I disabled uBlock, cleared data again, rebooted FF and wow it works and had a successful chat to Ivy and then real person re Netflix activation (see this topic).

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2230326 3-May-2019 16:54

FineWine:

hio77:

Weird... works here in FF 60.0 ESR.

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

I've tested on a colleges mac, seemed fine there too.

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

OK thanks I disabled uBlock, cleared data again, rebooted FF and wow it works and had a successful chat to Ivy and then real person re Netflix activation (see this topic).

interesting. I'll advise the chat folk about this one.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

backfiah

219 posts

Master Geek

#2357673 20-Nov-2019 10:44

hio77:

FineWine:

hio77:

Weird... works here in FF 60.0 ESR.

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

I've tested on a colleges mac, seemed fine there too.

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

OK thanks I disabled uBlock, cleared data again, rebooted FF and wow it works and had a successful chat to Ivy and then real person re Netflix activation (see this topic).

interesting. I'll advise the chat folk about this one.

Seems to be not working again for me today. Chrome Version 78.0.3904.97, Linux, no extensions.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2358292 20-Nov-2019 22:18

backfiah:

Seems to be not working again for me today. Chrome Version 78.0.3904.97, Linux, no extensions.

Not quite sure what you are saying isn't working? can you clarify?

this is an old thread, so kinda just wanna make sure i understand you correctly.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.