Bring Back Spark On-Line Chat Support

Forums › Spark New Zealand › Bring Back Spark On-Line Chat Support

FineWine

847 posts

Ultimate Geek
+1 received by user: 248

Subscriber

# 249276 3-May-2019 14:57

Bring Back Spark On-Line Chat Support. Not a fan of this 'Call Back' facility.

When there was On-Line chat; questions were answered and problems were solved promptly. On the rare occasion they were not then there was a Call Back. Plus yesterdays Call Back was to someone whom English was not a first language and I had trouble understanding him, though the process was carried out.

So again another call centre has left Aotearoa.

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra

Stu

Hammered
5248 posts

Uber Geek
+1 received by user: 1179

Moderator

Trusted

Lifetime subscriber

# 2230194 3-May-2019 15:01

Spark Live Chat Chatbot "Ask Ivy" that then runs off and gets a real person? Still there by the looks of it. Do you mean something else?

Keep calm, and carry on posting.

chevrolux

4073 posts

Uber Geek
+1 received by user: 1766

Subscriber

# 2230196 3-May-2019 15:02

One person supports this post

Just because the caller may not speak the queen's cleanest english, doesn't mean they aren't in NZ.

But also... chat is still there.

GregV

776 posts

Ultimate Geek
+1 received by user: 230

# 2230199 3-May-2019 15:03

I've used Spark Chat a couple of times in the last week or two around a plan change. By far the best way to contact them.

hio77

'That VDSL Cat'
10478 posts

Uber Geek
+1 received by user: 2518

Trusted

Spark

Subscriber

# 2230208 3-May-2019 15:09

Chat is absolutely still there.

Just to clear up a point, while there are offshore chat agents there are actually a large majority of our local agents on chat.

we also have onshore callcenter agents (yes there are also offshore ones)

https://www.spark.co.nz/help/

Click "Chat now"

Ivy will help you, shes a helpful bot. but if you want a rep, Just say.... "Human Please"

If you require technical support, Please run the Broadband diagnostics via myspark/app, go through the steps and it will route your chat directly to a technical support agent instead.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

FineWine

847 posts

Ultimate Geek
+1 received by user: 248

Subscriber

# 2230282 3-May-2019 16:03

@hio77

When I click your link: https://www.spark.co.nz/help/ and then click the 'Chat Now' all I get is: https://www.spark.co.nz/help/#

and that link does nothing. No where do I see Ivy. No separate chat bot or chat box. No java boxes etc.

ADD-IT

OK just tested in Safari and Ivy pops up bottom right. I use FireFox latest and greatest. I have just cleared all my History, cache etc etc and allowed pop ups and still no Ivy so this could be a FF 66.0.3 (64-bit) for macOS issue, which is quite funny as I was on-line chatting today with Apple support (re a product recall) via their pop up chat box and they had problems with Safari and had to swap to FF.

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra

hio77

'That VDSL Cat'
10478 posts

Uber Geek
+1 received by user: 2518

Trusted

Spark

Subscriber

# 2230287 3-May-2019 16:06

Weird... works here in FF 60.0 ESR.

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

I've tested on a colleges mac, seemed fine there too.

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

FineWine

847 posts

Ultimate Geek
+1 received by user: 248

Subscriber

# 2230312 3-May-2019 16:44

hio77:

Weird... works here in FF 60.0 ESR.

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

I've tested on a colleges mac, seemed fine there too.

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

OK thanks I disabled uBlock, cleared data again, rebooted FF and wow it works and had a successful chat to Ivy and then real person re Netflix activation (see this topic).

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra

hio77

'That VDSL Cat'
10478 posts

Uber Geek
+1 received by user: 2518

Trusted

Spark

Subscriber

# 2230326 3-May-2019 16:54

FineWine:

hio77:

Weird... works here in FF 60.0 ESR.

FF 65 developer also works fine (although it took a min for the help icon to load up - think that was a machine/network issue though)

I've tested on a colleges mac, seemed fine there too.

seems to be on your browser side. maybe you have an addon blocking a jsbundle?

OK thanks I disabled uBlock, cleared data again, rebooted FF and wow it works and had a successful chat to Ivy and then real person re Netflix activation (see this topic).

interesting. I'll advise the chat folk about this one.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.