Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1141 posts

Uber Geek
+1 received by user: 120

Trusted

# 249360 7-May-2019 19:08
Send private message quote this post

I just switched to Unplan Entertainment as now that it covers the cost of Netflix it will save me a few bucks a month. The Spark website says the plan also includes Lightbox:

 

 

but now that the plan-change has gone through I cannot see anything in 'My Spark' to indicate that I am getting Lightbox. In the 'Your Services' section it only mentions Netflix:

 

 

Not that I'll probably ever use Lightbox but if I'm meant to have it I want it.

 

Actually now that I've posted that screenshot I see they've put the in-date of the plan as 14/02/19, which is wrong and presumably means I'm in for some fun incorrect pro-rata billing on the next bill. Joy.

 

Cheers!

 

 

 

 


Create new topic
2166 posts

Uber Geek
+1 received by user: 244

Trusted
Subscriber

  # 2232422 7-May-2019 19:19
One person supports this post
Send private message quote this post

It’s normal, ours doesn’t list it either, only Netflix.

Go here to get underway with setting up Lightbox: https://www.spark.co.nz/getmore/lightbox/




iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV HD | Apple Watch Series 4 44mm (Space Grey)




1141 posts

Uber Geek
+1 received by user: 120

Trusted

  # 2232429 7-May-2019 19:51
Send private message quote this post

Hmm. Well it doesn’t like my details...

 
 
 
 


'That VDSL Cat'
10478 posts

Uber Geek
+1 received by user: 2518

Trusted
Spark
Subscriber

  # 2232439 7-May-2019 20:08
Send private message quote this post

Email comes about a week after signing up, After that email comes you will be able to redeem using the link provided above.

 

The delay is all around how your voucher is produced.

 

 

 

There is an enhancement on the way which will have lightbox added to it (probably not all at once though)

 

 

 

 

 

The Date thing is weird. I suspect that myspark has gotten the two products and been confused.

 

I'd love the example as it's the first i'm seeing this issue, @steve98 please DM me your account number and i'll do some digging..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


14955 posts

Uber Geek
+1 received by user: 2046


  # 2232448 7-May-2019 20:25
Send private message quote this post

I didn't realise that the entertainment pack unplan isn't just limited to 6 months of netflix.

 

I signed up to Spark about 7 months ago, and thought I had been put onto the Unplan plan, as it had come out just before I signed up. But it appears I was put on FibreBASIC Broadband and Landline, which included 6 months of free netflix, but also has lightbox. So it looks like a more expensive version of the unplan entertainment package. If I was to switch to the unplan entertainment package, would that lock me into a new 12 month contract?

 

 

 

The odd thing is that the pricing on the 1 step upgrade says it would cost $105 per month, which is the same as it is currently charging for the 30 speed fibre basic plan.. Yet if I go through the cart to upgrade and customise it to a faster speed, it says it is $88 per month on the faster 100 speed plan.  


'That VDSL Cat'
10478 posts

Uber Geek
+1 received by user: 2518

Trusted
Spark
Subscriber

  # 2232463 7-May-2019 21:04
Send private message quote this post

mattwnz:

 

I didn't realise that the entertainment pack unplan isn't just limited to 6 months of netflix.

 

I signed up to Spark about 7 months ago, and thought I had been put onto the Unplan plan, as it had come out just before I signed up. But it appears I was put on FibreBASIC Broadband and Landline, which included 6 months of free netflix, but also has lightbox. So it looks like a more expensive version of the unplan entertainment package. If I was to switch to the unplan entertainment package, would that lock me into a new 12 month contract?

 

 

Sounds like you arent on unplan.

 

the first iteration of unplan entertainment had the 6 month voucher on it. Now it's completely bound to your billing (so far better value for those who previously had a voucher)

 

 

 

Terms are complex, so i'll avoid commenting till i have the docs in front of me. My instant thought is no you wont

 

 

The odd thing is that the pricing on the 1 step upgrade says it would cost $105 per month, which is the same as it is currently charging for the 30 speed fibre basic plan.. Yet if I go through the cart to upgrade and customise it to a faster speed, it says it is $88 per month on the faster 100 speed plan.  

 

 

i cant replicate this, i suspect your going through the move journey - Please DM me screenshots of the page that it says 105 and i'll be able to better comment.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




1141 posts

Uber Geek
+1 received by user: 120

Trusted

  # 2232464 7-May-2019 21:04
Send private message quote this post

hio77:

Email comes about a week after signing up, After that email comes you will be able to redeem using the link provided above.


The delay is all around how your voucher is produced.


 


There is an enhancement on the way which will have lightbox added to it (probably not all at once though)


 


 


The Date thing is weird. I suspect that myspark has gotten the two products and been confused.


I'd love the example as it's the first i'm seeing this issue, @steve98 please DM me your account number and i'll do some digging..



Will do, thanks for looking into it.

14955 posts

Uber Geek
+1 received by user: 2046


  # 2232564 8-May-2019 00:31
Send private message quote this post

hio77:

 

 

 

i cant replicate this, i suspect your going through the move journey - Please DM me screenshots of the page that it says 105 and i'll be able to better comment.

 

 

 

 

Thanks. I think it was because the left sidebar cart that shows the total, said 'from $88'. Where it doesn't appear it was adding on all the addons. So once I got to the final checkout page, it then displayed the true value.


 
 
 
 


'That VDSL Cat'
10478 posts

Uber Geek
+1 received by user: 2518

Trusted
Spark
Subscriber

  # 2232579 8-May-2019 05:59
Send private message quote this post

mattwnz:

hio77:


 


i cant replicate this, i suspect your going through the move journey - Please DM me screenshots of the page that it says 105 and i'll be able to better comment.



 


Thanks. I think it was because the left sidebar cart that shows the total, said 'from $88'. Where it doesn't appear it was adding on all the addons. So once I got to the final checkout page, it then displayed the true value.



Ah. Yup. Your comparing "from" and "up to" figures.

I can understand the confusion there. Will have it looked at :)

Just to confirm. Did the plan name your currently on come from myspark or myspark app?
The tabs show the simplified name. In more details the real plan shows in app.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.