Spark Wireless BB - Android Connection Problem

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keepexploringnz

32 posts

Geek

#249368 8-May-2019 07:29

Hi Everyone,

Im kind of stuck on this so thought i would see if anyone knows how to resolve it.

My Spark Wireless BB modem was reset a few days ago (my error)

Ive reset it back up with a custom SSID and password.

I can get my laptop to connect again but nothing else.

* Android phones - connect but say no internet (due to this unable to set up the below)
* Chromecast - wont connect as unable to set it up
* Alexa - wont connect as need wifi access to set it to the new network name
* Morepork camera - offline due to new network name.

Ive reset the modem again, made sure the DNS on the laptop is all good and its working fine but when i look at the phones DNS it seems to be the same address as the modem landing page ?

The two versions of android ive tried are 9 and 7, with same result.... been talking to spark online chat and we have tried a lot of things but no luck

grateful of all ideas.... to me it feels like the phone is not pulling the correct DNS

Joe

tanivula

991 posts

Ultimate Geek

Lifetime subscriber

#2232615 8-May-2019 07:51

I had a very similar issue with a Spark HG659 on fibre when I was helping a friend set up their new Android TV. It would connect to the wireless, but come up with no internet, so wouldnt continue with the setup. It would do a similar thing with my phone (Galaxy S7) but eventually the internet would work.

After many resets of the modem and the TV, gave up and swapped in a FritzBox which I had spare, and everything worked as it should.

gaddman

224 posts

Master Geek

Trusted

#2232897 8-May-2019 12:33

Can you browse the internet on the laptop? Sounds as though you have no internet and Android is redirecting you.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2232899 8-May-2019 12:38

Can you DM me your account number.... i have a theory to test....

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

keepexploringnz

32 posts

Geek

#2233839 9-May-2019 16:32

Hi @hio77 and everyone :) it seems to have sorted its self, but ironically I had to use a 3rd party wifi manager for android for a while . now back to how it was before i broke things.

It came right mid afternoon on the day i posted the message, but im still curious what caused it. @hio77 will dm the account number, sorry for the delay in replying i did not get the email when people replied to this so kind of did not know anything was happening

By the way in no way a dig at Spark this as everyone tried to sort the problem :)