Trying to change plans on Spark Broadband

Forums › Spark New Zealand (including Skinny and BigPipe) › Trying to change plans on Spark Broadband

askelon

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#249382 8-May-2019 15:10

Anyone else had issues trying to change plans? Im trying to change my existing account to the Unlimited Entertainment (anyone know the difference between the Unlimited / Unplan plans? Other than the data usage? Im on VDSL).

Im going thru the myspark page, clicking on the Learn More button (related the the netflix promotion), choosing Change my Plan which is as far as it ever goes. Comes up with the neverending ring of death loading. Tried different browsers - IE/Edge/Opera, tried doing it from my mobile on both wifi and mobile data. All do the same. Of course I could ring up and sort it......

hio77

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#2233067 8-May-2019 15:15

Can you DM the link to me that you get the spinny circle? want to know what section your getting stuck it.

Sounds to me like the copper availability is failing, which is dependant on a third party to provide the availability.

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Spyware

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#2233069 8-May-2019 15:16

Use chat. With me plan change had to go to provisioning (48 hours) and then processed by customer service (4 hour activation process). In my case it must have been a fibre availability issue as excuse used was "it must be my fibre box". I finally change plans and am then told that Netflix offer had been embargoed. More waiting.

hio77

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#2233072 8-May-2019 15:19

Spyware:

Use chat. With me plan change had to go to provisioning (48 hours) and then processed by customer service (4 hour activation process).

Please provide your details there. would not have been a provisioning change required.

Fibre/Wireless will take about 5-10 mins. (often sub 5 mins, I'm more familiar with lower system timeframes)

Copper will take about 5-15 mins.

Exception is if you drop off a landline or the likes.

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hio77

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#2233105 8-May-2019 15:51

OK so, seems to be an issue with some older plans for the oneclick plan change.

Thanks for raising this one

As a work around, you can use the https://www.spark.co.nz/shop/internet/ page, lookup the address and login to myspark. it will then let you change plans.

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Hemi88

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#2233343 8-May-2019 21:32

hio77:

Spyware:

Use chat. With me plan change had to go to provisioning (48 hours) and then processed by customer service (4 hour activation process).

Please provide your details there. would not have been a provisioning change required.

Fibre/Wireless will take about 5-10 mins. (often sub 5 mins, I'm more familiar with lower system timeframes)

Copper will take about 5-15 mins.

Exception is if you drop off a landline or the likes.

what's the time frame when dropping a landline and if I change my plan to naked will I still have a connection until it changes

plans

hio77

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#2233346 8-May-2019 21:36

Hemi88:

what's the time frame when dropping a landline and if I change my plan to naked will I still have a connection until it changes

plans

If your dropping the landline, then it can extend out.

It depends what provisioning actions are required (and thus who the access provider is), so highly variable.

24-48 hours max though. Generally alot less.

Your service shouldnt be affected in this time. It's more likely human error would cause issues than a fully automated process. (not to say it happens, but mistakes happen so i wouldnt say never?)

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Hemi88

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#2233347 8-May-2019 21:38

hio77:

Hemi88:

what's the time frame when dropping a landline and if I change my plan to naked will I still have a connection until it changes

plans

If your dropping the landline, then it can extend out.

It depends what provisioning actions are required (and thus who the access provider is), so highly variable.

24-48 hours max though. Generally alot less.

ok thank you