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570 posts

Ultimate Geek
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# 249436 10-May-2019 17:24
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Am waiting for a call back from Spark currently but thought I'd post here to see if anyone has ever seen anything similar. 

 

Brand new Spark Fibre 100/20 connection at a friend's place - was connected on Wednesday. Been playing up since it was connected. Works perfectly when it goes but randomly it seems to disconnect and they cannot browse the net (on multiple devices, wireless and hard wired).

 

It's almost like the router (Spark HG659) is dropping the PPPoE connection but I've not been in front of it to have a look when the issue occurs. Apparently the internet light doesn't go off when the issue occurs. 

 

 

 

The optical light on the ONT is always green/flashing and the landline phone works fine. I've put in another brand new Spark HG659 and the issues are apparently the same. When Spark call back later on I'll pop around and see if they can see anything odd - I know I've not provided a lot of info, but has anyone seen anything like this before?

 

 

 

I'm sure the HG659 should be able to handle the network. We're talking 2x wired devices (one AP in an outside room, one PC) and around 7 wireless devices most of the time- 3x phones, 1x laptop, sky decoder, TV. The network has been rock solid with all the same gear bar the HG659 on ADSL up until  the Fibre was connected. 

 

 

 

 


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139 posts

Master Geek
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  # 2234636 10-May-2019 17:31
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My HG659 was over heating, I found that if I turned off 5G it worked fine meant I only had 2.4G.LAter got a replacement and was OK.




570 posts

Ultimate Geek
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  # 2234638 10-May-2019 17:33
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I do have 2x routers exhibiting the same issues but is certainly worth a try, thanks. 


 
 
 
 


'That VDSL Cat'
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  # 2234645 10-May-2019 18:00
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DM me details, i'll give it a poke..





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


'That VDSL Cat'
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  # 2234699 10-May-2019 19:20
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The cooling point is a really interesting one... I haven't seen this in the wild much at all.

 

 

 

As far as i can see on the ONT and spark network side, everything is happy as can be..

 

I'd double check plugs etc... see if there is something weird running on the network.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 2234714 10-May-2019 20:03
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Check it really is an AP that is plugged in to it, have seen people plug extenders and routers in because they were told that it would just work and ended up with multiple DHCPs on the lan.




Richard rich.ms

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