Spark broadband Facebook issue

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark broadband Facebook issue

Loismustdye

673 posts

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#250630 19-May-2019 19:42

Small world problem, but I see I’m far from alone on sparks Facebook page.

Since Fridayish this week photos and videos have been unable to be viewed on wifi, both on the Facebook app and the Facebook webpage. Yet when using mobile data (skinny) instead there is no issue and photos are viewed as per normal.

Done the usual restarting modems/devices etc to no avail.

There is a fairly large thread on Spark’s FB page (ironically) about the issue yet there is no response to the many queries from spark asides from the standard “oh no PM us with your details and we will have a look at it”.

Anybody else having a similar issue?
Or can anybody here from Spark she’d any light on the issue?
FWIW we are in palmy north

l43a2

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#2240946 19-May-2019 19:52

try change your DNS its possible the facebook caches for your area are playing up.

maoriboy

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#2240948 19-May-2019 19:57

Nope, no issues here. Based in P North and on Spark. Have you tried turning your computer off and on again? 😅

hio77

'That VDSL Cat'
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#2240952 19-May-2019 20:25

No issues here.

I know it's not the outcome your expecting, but please dm details and i'll check a few possible theories...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

chevrolux

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#2240956 19-May-2019 20:29

I've had issues with the facebook app too for the last few days. Just assumed it was some update that has borked things.

I see the issue on my home broadband that is non-spark.

Loismustdye

673 posts

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#2240962 19-May-2019 20:42

More of a slight annoyance than anything but it does seem weird for the UFB to be having issues only.
Managed to talk to a CSR who is pushing it to their techs as turning off the ONT as well as the modem didn’t change anything.
Interestingly the behaviour is the same across 3 iPads, 2 iPhones and a windows 10 PC, all having been turned off/turned on again :-)
Cheers

Loismustdye

673 posts

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#2240964 19-May-2019 20:45

hio77:
No issues here.

I know it's not the outcome your expecting, but please dm details and i'll check a few possible theories...

Thanks for that, PM sent.

Loismustdye

673 posts

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#2240965 19-May-2019 20:47

chevrolux: I've had issues with the facebook app too for the last few days. Just assumed it was some update that has borked things.

I see the issue on my home broadband that is non-spark.

At least I’m not alone lol.
Try switching off the ONT and the modem for 15 minutes or so, that didn’t work for me but might at your end.

hio77

'That VDSL Cat'
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#2241038 19-May-2019 21:56

Loismustdye:
chevrolux: I've had issues with the facebook app too for the last few days. Just assumed it was some update that has borked things.

I see the issue on my home broadband that is non-spark.

At least I’m not alone lol.
Try switching off the ONT and the modem for 15 minutes or so, that didn’t work for me but might at your end.

While it may be annoying, it's not the worst thing to do to ensure caches are flushed etc.

I've done a quick adjustment... If it's improved let me know.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Loismustdye

673 posts

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#2241167 20-May-2019 09:26

hio77:
Loismustdye:
chevrolux: I've had issues with the facebook app too for the last few days. Just assumed it was some update that has borked things.

I see the issue on my home broadband that is non-spark.

At least I’m not alone lol.
Try switching off the ONT and the modem for 15 minutes or so, that didn’t work for me but might at your end.

While it may be annoying, it's not the worst thing to do to ensure caches are flushed etc.

I've done a quick adjustment... If it's improved let me know.

Just messaged you via pm, the internet all seems to be working fine now, thanks very much for the assist, appreciate it. Gotta love this website for stuff like this.
Cheers.