No reply from bigpipe support.

Forums › Spark New Zealand (including Skinny and BigPipe) › No reply from bigpipe support.

sdavisnz

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#250741 23-May-2019 17:18

Internet down at 9am

Chorus ONT optical light gone red.

Emailed bigpipe at 9.30 am

No response as of yet, is that normal response from bigpipe?

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mattwnz

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#2243998 23-May-2019 17:31

Live chat? Although maybe not much good if you don't have internet access, and relying on expensive mobile data rates

xpd

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#2244042 23-May-2019 17:56

Live chat dosent exist, its just some robot.

I emailed them yesterday and had a response within 2 hours. They used to be quite active here and Twitter, but lately not so much.

XPD / Gavin

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sdavisnz

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#2244044 23-May-2019 18:00

Must be a coincidence, got a reply 5 mins after this post.

Looks like my line has been damaged.

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jonathan18

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#2244050 23-May-2019 18:04

I found response times got far worse over the time we were with them. This, and a lack of a call centre to actually talk to someone when needed (eg like you’re facing now), were the reasons for us leaving BP. Don’t regret the shift at all...

skewt

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#2244061 23-May-2019 18:30

I emailed them a question on the 18th of May and never got a reply but I’m not surprised

Brumfondl

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#2244187 23-May-2019 20:40

xpd:

Live chat dosent exist, its just some robot.

I emailed them yesterday and had a response within 2 hours. They used to be quite active here and Twitter, but lately not so much.

Pretty sure you can tell the robot you want to talk to a human and they will actually put you through to one. At least that was how it was when I was with them last year...

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hio77

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#2244194 23-May-2019 20:58

Brumfondl:

xpd:

Live chat dosent exist, its just some robot.

I emailed them yesterday and had a response within 2 hours. They used to be quite active here and Twitter, but lately not so much.

Pretty sure you can tell the robot you want to talk to a human and they will actually put you through to one. At least that was how it was when I was with them last year...

Yes. just like spark "Human Please" agent answered in seconds..

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