No reply from bigpipe support.

Forums › Spark New Zealand (including Skinny and BigPipe) › No reply from bigpipe support.

sdavisnz

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#250741 23-May-2019 17:18

Internet down at 9am

Chorus ONT optical light gone red.

Emailed bigpipe at 9.30 am

No response as of yet, is that normal response from bigpipe?

Voice gives context

mattwnz

20141 posts

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#2243998 23-May-2019 17:31

Live chat? Although maybe not much good if you don't have internet access, and relying on expensive mobile data rates

xpd

Geek @ Coastguard NZ
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#2244042 23-May-2019 17:56

Live chat dosent exist, its just some robot.

I emailed them yesterday and had a response within 2 hours. They used to be quite active here and Twitter, but lately not so much.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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sdavisnz

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#2244044 23-May-2019 18:00

Must be a coincidence, got a reply 5 mins after this post.

Looks like my line has been damaged.

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jonathan18

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#2244050 23-May-2019 18:04

I found response times got far worse over the time we were with them. This, and a lack of a call centre to actually talk to someone when needed (eg like you’re facing now), were the reasons for us leaving BP. Don’t regret the shift at all...

skewt

750 posts

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#2244061 23-May-2019 18:30

I emailed them a question on the 18th of May and never got a reply but I’m not surprised

Brumfondl

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#2244187 23-May-2019 20:40

xpd:

Live chat dosent exist, its just some robot.

I emailed them yesterday and had a response within 2 hours. They used to be quite active here and Twitter, but lately not so much.

Pretty sure you can tell the robot you want to talk to a human and they will actually put you through to one. At least that was how it was when I was with them last year...

hio77

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#2244194 23-May-2019 20:58

Brumfondl:

xpd:

Live chat dosent exist, its just some robot.

I emailed them yesterday and had a response within 2 hours. They used to be quite active here and Twitter, but lately not so much.

Pretty sure you can tell the robot you want to talk to a human and they will actually put you through to one. At least that was how it was when I was with them last year...

Yes. just like spark "Human Please" agent answered in seconds..

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.