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16 posts


# 251017 5-Jun-2019 09:45
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Spark have found new ways to annoy customers.


Our bill is due on 7th June and as usual I have set up a bank payment for that date.


So 2 whole days before that I get a "Pay now to avoid a late payment fee" email.


It goes on.."Your bill is due on 7 June 2019. Please pay $xxx.xx immediately to avoid a late payment fee."


I would expect that tone if I was already a day late. But 2 days before??


Demanding payment 2 days before its due date is BAD customer service.


Do other companies do this?

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  # 2251813 5-Jun-2019 10:07
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You should really set the payment to go out 2 business days before hand and it's just a reminder don't get so upset about nothing

Setting the payment to go out on the due date is just asking for trouble as it might take 2 business days to reach Spark

Edit: No it's not bad customer service it's customer focused so you don't get a late payment fee

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