Spark stores need manager approval for putting work number as a secondary line?

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mattak

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#251243 14-Jun-2019 17:44

Hi Everyone

I am wondering if anyone else has had a similar issue when sorting out ESIM on their iPhone. I recently purchased an iPhone XS which has ESIM capability (obviously). I am wanting to transfer the NANO SIM (or whatever SIM it is) out of the phone work provided me & into the iPhone X. I'm then wanting to get a secondary prepaid line that I can use for personal, saves carrying around two phones.

Spark Ponsonby said that I need to get managers approval to do this? Why? This is my phone that I've purchased, they've identified me as the person on the name of the phone - all i am wanting to do is have two lines?

Playing devils advocoate here, the only thing I can think of is they don't want people coming in & using stolen SIMs or something and therefore they need to verify them.

If this is the only way to get a secondary line, it's going to be a mission.

Andib

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#2258377 14-Jun-2019 18:11

Store manager or manager from your work?

If the latter, This is common for corporate plans. Even changing from one sim to another usually requires someone with authority on the account to approve the request even if the number has you listed as the user.

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mattak

11 posts

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#2258398 14-Jun-2019 19:00

Andib:

Store manager or manager from your work?

If the latter, This is common for corporate plans. Even changing from one sim to another usually requires someone with authority on the account to approve the request even if the number has you listed as the user.

Manager from work. Thanks for this, appreciated for the clarification.

freitasm

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#2258498 14-Jun-2019 20:23

Each company will have different policies. The one I work now allows users to move from SIM to SIM, but that wasn't the case before - and that was with another provider.

It's standard procedure because the account is not actually yours.

mattak

11 posts

Geek

#2258519 14-Jun-2019 21:13

freitasm:

Each company will have different policies. The one I work now allows users to move from SIM to SIM, but that wasn't the case before - and that was with another provider.

It's standard procedure because the account is not actually yours.

Thanks for your reply - Will look into it. Muchly appreciated