Whanganui copper broadband and mobile outage

Forums › Spark New Zealand (including Skinny and BigPipe) › Whanganui copper broadband and mobile outage - 20 hours and counting

PolicyGuy

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#251426 25-Jun-2019 12:44

According to https://www.spark.co.nz/outages/

Springvale Outage Outage (Mobile)

3G/4G Mobile customers in Springvale may be experiencing a loss of Voice, Data & SMS services. The outage started 24th June 2019 at 16:30. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

and

Gonville Outage Outage (Internet)

Customers in Gonville may be experiencing a loss of Internet service. The outage started 24th June 2019 at 16:32. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Not a great performance.
Presumably a fibre cut or similar?

Edit: formatting

wratterus

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#2263994 25-Jun-2019 12:51

Not helping you get your service back, but Chorus do have better info regarding the copper outage.

https://www.chorus.co.nz/outages

hio77

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#2264069 25-Jun-2019 14:06

The Mobile outage is a planned upgrade, Ignore that.

Gonville is a complex fibre cut is what chorus describe it as, Requiring daytime work due to the conditions of the worksite.

Cable cut is in Totara street if you feel like a drive by, i'd expect you will see a hole, many workers doing their best to get it up and running soon as they safely can.

@ChorusNZ have been pretty good with their comms :)

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chevrolux

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#2264075 25-Jun-2019 14:17

Yep we have a couple of customers in Springvale shops there - one being the medical centre that is down.

They are happy enough though, running on backup 4G data (via 2degrees).

PolicyGuy

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#2264137 25-Jun-2019 14:50

hio77:

The Mobile outage is a planned upgrade, Ignore that.

It says "Outage", not "Maintenance", and it seems remarkably coincidental that it is said to have started at the same time as the Totara St cable cut. Also 22 hours and counting for a planned upgrade?

I'm on UFF fibre, so the copper broadband issue doesn't affect me ;-)

I have no landline, and an inoperative cellphone. IF Spark offered Wi-Fi calling this wouldn't be an issue for me.
Lots of people, even 'elderly' ones like this OAP, are going without landlines, so the cellular infrastructure is becoming more and more critical.

PolicyGuy

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#2264232 25-Jun-2019 15:58

Fixed

Springvale Outage Fixed (Mobile)

3G/4G Mobile customers in Springvale may have experienced a loss of Voice, Data & SMS services between 24th June 2019 at 16:30 and 25th June 2019 at 15:41. We know how much you rely on us, so big apologies for any frustration this may have cause

Thanks for the useful outage notice, Spark!