A client has a domain with Xtra at the moment but the hosting is done elsewhere.... recently the domain name was due to expire, I called Xtra to find out what the story was with renewing it and was told that it was part of the monthly fee and it would automatically be renewed...which it did.
Now we want to move that domain to another host - because Xtra charge monthly fee for the domain, how does the billing get worked out when I move the domain to its new host ? Is my client going to get stung with a huge domain fee from Xtra or just a partial one ?
Their website is hopeless for domain name information...........