BigPipe Connectivity Issues 4.7.2019?

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mrdrifter

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#251650 4-Jul-2019 20:31

Anyone else experiencing issues tonight? Connectivity appears to have dropped out approximately 8.15pm.

Mod Edit MM: Edited title for clarity.

Kraven

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#2270152 4-Jul-2019 20:54

Everything appears to be fine here. Can you provide more details, connection type, location, what you're having issues with?

mrdrifter

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#2270160 4-Jul-2019 21:21

All devices in the house have lost connectivity and throwing DNS issues. Even tried switching between Google DNS and Bigpipe. Can't ping anything on even on IP address. Based in Tawa, Wellington. ONT looks fine, Router isn't reporting any issues expect for lack of connectivity.

First time I've had issues like this in years.

hio77

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#2270162 4-Jul-2019 21:32

Have you tried reaching out to the support desk?

I'm not aware of anything network related at this stage.

i also assume you have tried reboots etc?

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insane

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2degrees

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#2270163 4-Jul-2019 21:35

hio77:

Have you tried reaching out to the support desk?
...

Oh I see what you did there, surprised you didn't suggest calling ;P

mrdrifter

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#2270166 4-Jul-2019 21:41

Yeah, I've logged a ticket with the team and will see what they come back with. Luckily mobile data works well :-)

wazzageek

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#2270193 4-Jul-2019 23:20

No problems here tonight (Hawkes Bay) although I do run my own dns server - that forwards to big pipes dns servers.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

mrdrifter

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#2270233 5-Jul-2019 07:09

My Syslog finally started showing errors this morning when I checked it. It couldn't resolve the NTP pool by itself, manual override seems to be helping. Not sure what was going on there, but it's not January first 2001 now!

YJ

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#2309137 1-Sep-2019 20:01

@mrdrifter, how did you solve the issue, I am currently experiencing the same problem, ONT optical light is blinking green, and router seems normal as well, but can't access the internet. Had the conversation with bigpipe, done the router reset, power on/off ONT and router, there is still no sign of connection.

If any one knows the trick, please help!!!

Much appreciated.

michaelmurfy

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#2309138 1-Sep-2019 20:04

@YJ would help to know what router you're using and how it is configured.

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mrdrifter

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#2309139 1-Sep-2019 20:05

@YJ I got hold of Chorus in the end and they advised that there was actually a small scale outage in my local area and things came back up the following morning. Bigpipe got hold of me as well a bit later than that and also advised of the same thing. It was rather weird, never had an issue quite like it before.

YJ

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#2309144 1-Sep-2019 20:17

@michaelmurfy, I am using the bigpipe supplied Huawei router.

@mrdrifter, maybe it's exactly the same issue as you.

I had no internet 3 times in a week due to Chorus, the first two incidents I had red optical light, they fixed it. And this morning, the 3rd time, I quickly checked the light and everything seems normal, but there is no internet. Maybe I have to mention this to Bigpipe tomorrow morning, and get them to ask chorus to fix the issue.

I never had any issue for the past 6 years or so.

Thanks for you both for the quick response.

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YJ

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#2309495 2-Sep-2019 14:46

I asked Bigpipe to log a fault, that's what Chorus come back to me,

ONT up and running. Optical level OK. MAC address visible and very small amount of bidirectional traffic incrementing. Service config checked. ONT rebuilt. Other customers including a DIGITAL VENTURES customer on the same PON do have lots of bidirectional traffic flowing. 😔

I have no idea what i should do next, and even Bigpipe. They asked me to try my own router tonight and see how it goes.

If not working they MAY try to persuade to Chorus to come out. 😫

By the way,one of my neighbors has the similar issue, but she could get the internet randomly, better than me, none. And Chorus said the same thing...

Any ideas? Thanks heaps.

YJ

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#2309864 3-Sep-2019 11:06

Finally, got Chorus to come out to check, and the internet is back now.

The message they had, Investigated and determine needs to install a new SFP" on the fault.

What a laugh! They refused to check and said it's not their fault for three days.

Anyway, I am happy now.