In-laws ADSL connection takes more than a day to reconnect after power outage

Forums › Spark New Zealand (including Skinny and BigPipe) › In-laws ADSL connection takes more than a day to reconnect after power outage

sfrasernz

227 posts

Master Geek

#251688 6-Jul-2019 20:13

Hi Guys

Trying to help the in-laws with their ADSL connection. They're located in rural waikato outside Tirau with a Spark ADSL connection. Whenever the power goes out their Technicolor modem takes upwards of 24 hours to reconnect.

I've pulled the following Link information from the modem which I'm not sure how to interpret.

Are you able to advise if you'd suspect a Line or modem issue from these stats? Not a problem for me to replace the modem but if it's obvious its a line issue then I may as well start that process for them. Only two phones in the house each with filters.

Temp-Capture

Linux

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#2271178 6-Jul-2019 20:38

@coffeebaron is the rural Waikato expert, First off get a master filter installed and remove the line filters

chevrolux

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#2271183 6-Jul-2019 20:55

Get that router swapped and see what happens. I doubt it's a bad line that takes it so long to sync.

Attenuation is high, but I guess it's just a long line.

coffeebaron

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#2271212 6-Jul-2019 22:40

How far out of Tirau? Feel free to message me the address and I'll look it up.

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gzt

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#2271287 7-Jul-2019 12:08

Technicolor modem

This sounds ancient.

hio77

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Lizard Networks

#2271327 7-Jul-2019 15:15

Looks like a 582n.

Not a bad modem as far as failures over time goes.

Also is quite typically a solid modem for rural bridge usage in my experience.

It's biggest downfall is the WiFi and its NAT table.

I disagree with the others. I suspect your line isn't so healthy.

Happy to whack a line test on it and come back to you with a informed answer though

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hio77

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Lizard Networks

#2271875 8-Jul-2019 14:49

As suspected, there is more to the story...

It's actually re-syncing insanely after powercuts (nearing almost once a min which is also aligning with how long it takes to actually establish a dsl session)

Line itself isnt very clean. Running more indepth tests now :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

wratterus

1687 posts

Uber Geek

#2271908 8-Jul-2019 15:38

I would also recommend a router replacement regardless of anything any other issues that may be going on.