Spark: Gigafibre speeds in Dunedin?

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Batman

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# 252876 15-Jul-2019 09:31

Hi I know that it's most likely my equipment but I would like to know that other people in Dunedin can get 950Mbps on Spark?

I had a connection speed of 950Mbps with Spark for a few years until suddenly last year when I only got 650Mbps. None of my hardware have changed.

Up speed is 450Mbps.

1. Routers:

Pre: Huawei HG659 & Asus RT-AC3200 both gave 950Mbps.

Post: unfortunately the Huawei will not power on. I'm not sure why! So I am unable to check with the Huawei whether it gives 950Mbps.

Firmware: I have used every firmware on the Asus that I can find inc factory resetting after firmware flash. Still stuck at max 650Mbps.

2. Hardware:

Ethernet with 2 computers one is a high end 6700K desktop which in the past could do 950Mbps. Ethernet with 8750H laptop - both maxing out individually at 650Mbps. When I do a run on both at the same time, the combined speed is 650Mbps, split very evenly between the 2 (both getting 300+ each).

Both running windows 10 with latest update.

3.cabling see ***

***So it's either my router or the Spark fibre.

If people in Dunedin on Spark are getting 950Mbps I could conclude it is my router, short of resurrecting the Huawei.

Thanks

***Edit: I forgot to mention I asked the installer to install the ONT under my staircase. I then ran a long (30m? - through roof) Cat 6 cable that Chorus supplied and made myself a socket (jack also supplied by Chorus) in my lounge for my router to connect to. The router says it's connected at 1Gbps. Could the cable suddenly lose 30% of throughput? I can't take my desktop under the stairs and I have also since returned the laptop so it will be with some difficulty to connect directly to the ONT - thought I'd start by asking other Spark Gigafibre people what speeds they connect at.

Involuntary autocorrect in operation on mobile device. Apologies in advance.

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# 2276761 15-Jul-2019 09:40

How are you measuring your speed?

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Batman

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# 2276764 15-Jul-2019 09:44

speedtest app

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cbrpilot

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# 2276768 15-Jul-2019 09:55

To what speedtest server?

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Batman

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# 2276785 15-Jul-2019 10:39

Spark anywhere

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Linux

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# 2276788 15-Jul-2019 10:41

Batman: Spark anywhere

Only test to the closest Spark server

Batman

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# 2276791 15-Jul-2019 10:43

Ok. Nearest is Dunedin - Christchurch. Heck when I first got it installed I got 980Mbps from Spark to 2degrees Dunedin!.

Maybe my equipment is getting old.

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Linux

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# 2276792 15-Jul-2019 10:45

Batman: Ok. Heck when I first got it installed I got 980Mbps from Spark to 2degrees Dunedin!

Yes but more users are getting connected to fibre all the time

Batman

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# 2276796 15-Jul-2019 10:49

Which is why I'm trying to find out what other people are getting.

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dfnt

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# 2276800 15-Jul-2019 10:52

Until you get a Huawei 659b to test with you're not going to be able to rule out the Asus as being the issue

Just call Spark for a replacement

KrazyKid

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# 2276938 15-Jul-2019 13:21

Aa year or so ago, (maybe 2 years?) my gigabit speed dropped from 850 to ~490 DOWN in Dunedin (on 2 degrees).

Up speed around 300ish.

Speed test was from the 2D Dunedin point.

I started to care and then realized I don't need the extra 400 down speed so I didn't care afterall.

No point complaining and spending a couple of hours trouble shooting/on hold etc etc when I was getting more than enough speed for the cheap gigatown price.

(actually thinking back maybe installing W10 on my machine maybe the major change between tests - that dates how long ago the speed drop actually was)

Anyway that is an reference speed in Dunedin for you and may make you question if it is worth your time chasing that last bit of speed :)

Good luck fixing your issue.

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# 2276941 15-Jul-2019 13:23

One person supports this post

I'm about 99% sure that any perceived drops in 'gig' performance on a top tier ISP will be down to changes in customer configurations, speedtest server changes, or changes in how Ookla calculate results - they DO change that over time.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Batman

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# 2277512 15-Jul-2019 23:10

Talkiet:

speedtest server changes, or changes in how Ookla calculate results - they DO change that over time.

Cheers - N

That's an interesting theory.

I have also noticed that previously my wifi AC devices would speedtest to 580Mbps but nowadays only speedtest to 200Mbps. All of them.

But I just downloaded a game on AC wifi at ~~57MB/s~~ 60MB/s ! So that confirms that it can be wrong.

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ripdog

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# 2277525 16-Jul-2019 02:13

I was about to recommend fast.com, but then I tried it and got... this:

Hmm...

In any case, I'm still getting 900mbps from 2deg AKL, so there's nothing wrong with that server or speedtest itself. As with any problem, switch out variables - try a different browser, try different speedtests, boot into linux, different computers, etc etc. Also test local network performance, although if games download fast then I guess the last one isn't an issue.

Batman

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# 2277670 16-Jul-2019 10:52

dfnt:

Until you get a Huawei 659b to test with you're not going to be able to rule out the Asus as being the issue

Just call Spark for a replacement

Lol I just did and they are sending me a new one!

thank you for suggesting and thanks spark!

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Hibino

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# 2278549 17-Jul-2019 18:36

You are so lucky...

I was able to get 930mbps down back 2 or 3 years ago when gigatown first introduced, and the speed drops as more and more people installed fibre on my street(or in Dunedin?) Now I will be pretty happy to see above 300mbps down :-(

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