Why is my fiber internet slow?

Forums › Spark New Zealand › Why is my fiber internet slow?

shapes

100 posts

Master Geek

# 253038 22-Jul-2019 19:37

they left about an 2hrs ago i connected to the internet via wifi on my pc but its running slower then my old vdsl connection and now my wifi is not showing up as 150mbps like it used to in the propites its showing up as 72.2mbps now

what could cause this

l43a2

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# 2281742 22-Jul-2019 19:40

4 people support this post

the fiber isn't slow, the wifi connection you are using is slow.

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hio77

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# 2281753 22-Jul-2019 19:51

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sounds to me like your connecting at 2.4ghz (and likely an older device has pulled it down to 20mhz)

you need to move onto using 5ghz.

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Talkiet

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# 2281755 22-Jul-2019 19:53

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You're not listening to what the experienced people here are telling you. You won't get help like that.

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Jase2985

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# 2281756 22-Jul-2019 19:53

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stop testing over wifi

test with an Ethernet connection to rule wifi out as being the issue

then answer the rest of the questions

hio77

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# 2281757 22-Jul-2019 19:54

shapes:

l43a2:

the fiber isn't slow, the wifi connection you are using is slow. .

well with fiber im only getting like 20mbps down with my vdsl connection i was getting around 45mbps down

so i don't think it its my wifi because even testing my phone next to the modem i get the speed is only slightly faster speed around 21mbps

So... your 2.4ghz bandwidth switched from 40mhz to 20mhz, your speed halfed.

I'd simply give the router a reset honestly...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

shapes

100 posts

Master Geek

# 2281768 22-Jul-2019 20:00

hio77:

shapes:

l43a2:

the fiber isn't slow, the wifi connection you are using is slow. .

well with fiber im only getting like 20mbps down with my vdsl connection i was getting around 45mbps down

so i don't think it its my wifi because even testing my phone next to the modem i get the speed is only slightly faster speed around 21mbps

So... your 2.4ghz bandwidth switched from 40mhz to 20mhz, your speed halfed.

I'd simply give the router a reset honestly...

thanks i will try this

and i cant test via lan cable as the pc is in the other room and the only cable i have can't reach

shapes

100 posts

Master Geek

# 2281771 22-Jul-2019 20:02

i looked in the modem setting and it says may be unable to negotiate to 40mhz

Talkiet

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# 2281774 22-Jul-2019 20:04

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shapes:

[snip]and i cant test via lan cable as the pc is in the other room and the only cable i have can't reach

Then unfortunately, your setup isn't able to perform the required troubleshooting for proper help. We still don't even know what plan you are on. (But if you tell us, the suggestion is STILL going to be that you need to test with a wired interface - probably)

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Jase2985

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# 2281779 22-Jul-2019 20:10

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shapes:

and i cant test via lan cable as the pc is in the other room and the only cable i have can't reach

you need to rule out WiFi as the issue and prove your connection so maybe move your computer to test.

but im going to say i and others in this tread will be about 99.5% sure the issue is with your wifi

freitasm

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Geekzone

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# 2281820 22-Jul-2019 20:50

4 people support this post

I have removed quite a few off-topic replies.

The issue is simple: it's not your fibre. It's your WiFi. Sort out using 5 GHz where possible (close to your AP) and you will get better speeds. Even better, use ethernet. Make sure your devices use 5 GHz or have updated drivers if using 2.4 GHz.

You want faster speeds, you need to allow for faster speeds.

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