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Stu1

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#254411 11-Aug-2019 11:19
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Hi guys, quick question on 4g wireless phones , when I ring a new connection often get “ this number is not in service “ message . If I hang up and ring back it will go through, have had this issue 3 times today have rang spark and they will send out a tech this week. Is this normal for ringing a 4g wireless phone connection?

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Linux
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  #2294031 11-Aug-2019 12:21
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@Stu1 I would write down the exact times and dates and get the Spark tech team to investigate the release code of the incoming calls (running an actual trace on those calls) Trace can be done after

 

I believe sending a tech out to you will add zero value




Stu1

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  #2294164 11-Aug-2019 14:36
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Linux:

@Stu1 I would write down the exact times and dates and get the Spark tech team to investigate the release code of the incoming calls (running an actual trace on those calls) Trace can be done after


I believe sending a tech out to you will add zero value



Thank you the tech was Coming out as my mum struggles to reset modem which was their suggestion. Will note down all the call times cheers

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