Anyone having latency issues?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone having latency issues?

fabianz03

77 posts

Master Geek

#255541 16-Aug-2019 20:16

Noticed that my network responsiveness was pretty bad for the past few days

Ran a couple of speedtests on Auckland servers (I'm on the shore) and latency hovers at around 35-40ms where usually it would be around 7-10ms

I'm on 100/20 UFB if that matters

Anyone else having similar issues?

Cheers

edit:

Pinging Geekzone and TradeMe

I am by no means a network expert but seems like something is wrong

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fabianz03

77 posts

Master Geek

#2300594 16-Aug-2019 20:28

My computer is already connected via Ethernet so I have so far:

Changed my DNS to default Bigpipe/Spark ones

Swapped out my Orbi to the HG659b to test my connection

Restarted my ONT

Problem still persists.

Anything else I should look for?

freitasm

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#2300606 16-Aug-2019 21:21

On 2degrees:


 
Pinging www.geekzone.co.nz 2606:4700:20::6818:20e with 32 bytes of data:
Reply from 2606:4700:20::6818:20e: time=14ms 
Reply from 2606:4700:20::6818:20e: time=13ms 
Reply from 2606:4700:20::6818:20e: time=13ms 
Reply from 2606:4700:20::6818:20e: time=14ms 
 
Ping statistics for 2606:4700:20::6818:20e:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 14ms, Average = 13ms

Also it doesn't help that Spark traffic to Geekzone (Cloudflare) goes through overseas connections since they don't peer in New Zealand.

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RunningMan

7031 posts

Uber Geek

#2300611 16-Aug-2019 21:25

Is the connection saturated?

Brumfondl

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#2300613 16-Aug-2019 21:31

I am on Skinny and seeing similar.

Pinging geekzone.co.nz [104.24.2.14] with 32 bytes of data:
Reply from 104.24.2.14: bytes=32 time=150ms TTL=55
Reply from 104.24.2.14: bytes=32 time=149ms TTL=55
Reply from 104.24.2.14: bytes=32 time=149ms TTL=55
Reply from 104.24.2.14: bytes=32 time=149ms TTL=55

Ping statistics for 104.24.2.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 149ms, Maximum = 150ms, Average = 149ms

Tracing route to geekzone.co.nz [104.24.2.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2229 ms 1699 ms 1498 ms 122-58-192-1.jetstream.xtra.co.nz [122.58.192.1]
3 * * 10 ms 122.56.113.5
4 11 ms 11 ms 10 ms 122.56.113.4
5 10 ms 10 ms 10 ms ae2-6.tkbr12.global-gateway.net.nz [122.56.127.17]
6 33 ms 33 ms 33 ms xe0-0-7.sebr3.global-gateway.net.nz [202.50.232.6]
7 34 ms 35 ms 35 ms 122.56.119.86
8 35 ms 34 ms 35 ms 134.159.124.221
9 40 ms 35 ms 36 ms i-90.sydp-core03.telstraglobal.net [202.84.222.81]
10 151 ms 168 ms 150 ms 202.84.138.45
11 151 ms 150 ms 151 ms 202.84.157.158
12 150 ms 154 ms 150 ms unknown.telstraglobal.net [210.57.81.22]
13 149 ms 149 ms 149 ms 104.24.2.14

Trace complete.

It does take a bit of a journey :) This is pinging from Wellington.

fabianz03

77 posts

Master Geek

#2300619 16-Aug-2019 21:37

RunningMan:
Is the connection saturated?

What does this mean? Sorry I’m not really familiar with networking jargons.

fabianz03

77 posts

Master Geek

#2300620 16-Aug-2019 21:38

Brumfondl:
I am on Skinny and seeing similar.

Pinging geekzone.co.nz [104.24.2.14] with 32 bytes of data:
Reply from 104.24.2.14: bytes=32 time=150ms TTL=55
Reply from 104.24.2.14: bytes=32 time=149ms TTL=55
Reply from 104.24.2.14: bytes=32 time=149ms TTL=55
Reply from 104.24.2.14: bytes=32 time=149ms TTL=55

Ping statistics for 104.24.2.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 149ms, Maximum = 150ms, Average = 149ms

Tracing route to geekzone.co.nz [104.24.2.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2229 ms 1699 ms 1498 ms 122-58-192-1.jetstream.xtra.co.nz [122.58.192.1]
3 * * 10 ms 122.56.113.5
4 11 ms 11 ms 10 ms 122.56.113.4
5 10 ms 10 ms 10 ms ae2-6.tkbr12.global-gateway.net.nz [122.56.127.17]
6 33 ms 33 ms 33 ms xe0-0-7.sebr3.global-gateway.net.nz [202.50.232.6]
7 34 ms 35 ms 35 ms 122.56.119.86
8 35 ms 34 ms 35 ms 134.159.124.221
9 40 ms 35 ms 36 ms i-90.sydp-core03.telstraglobal.net [202.84.222.81]
10 151 ms 168 ms 150 ms 202.84.138.45
11 151 ms 150 ms 151 ms 202.84.157.158
12 150 ms 154 ms 150 ms unknown.telstraglobal.net [210.57.81.22]
13 149 ms 149 ms 149 ms 104.24.2.14

Trace complete.

It does take a bit of a journey :) This is pinging from Wellington.

Seems like you’re affected as well. I couldn’t play any multiplayer games where the server is located in Australia. The latency is pretty bad. Probably a routing issue?

RunningMan

7031 posts

Uber Geek

#2300622 16-Aug-2019 21:41

fabianz03:

What does this mean? Sorry I’m not really familiar with networking jargons.

Connection maxed out doing something else like cloud backup, streaming etc.

Brumfondl:

I am on Skinny and seeing similar.

This might be the answer though.

fabianz03

77 posts

Master Geek

#2300624 16-Aug-2019 21:44

RunningMan:
fabianz03:

What does this mean? Sorry I’m not really familiar with networking jargons.

Connection maxed out doing something else like cloud backup, streaming etc.

Brumfondl:

I am on Skinny and seeing similar.

This might be the answer though.

Not that I’m aware of, I’m the only one at home and I’m not streaming/backing up anything.

michaelmurfy

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#2300639 16-Aug-2019 21:52

On 2degrees:

PING geekzone.co.nz(2606:4700:20::6818:20e (2606:4700:20::6818:20e)) 56 data bytes
64 bytes from 2606:4700:20::6818:20e (2606:4700:20::6818:20e): icmp_seq=1 ttl=60 time=12.4 ms
64 bytes from 2606:4700:20::6818:20e (2606:4700:20::6818:20e): icmp_seq=2 ttl=60 time=12.9 ms
64 bytes from 2606:4700:20::6818:20e (2606:4700:20::6818:20e): icmp_seq=3 ttl=60 time=12.5 ms
64 bytes from 2606:4700:20::6818:20e (2606:4700:20::6818:20e): icmp_seq=4 ttl=60 time=12.5 ms
^C
--- geekzone.co.nz ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 7ms
rtt min/avg/max/mdev = 12.354/12.560/12.882/0.240 ms

Simple answer - it is because Spark don't peer to Cloudflare so it is going via Hong Kong instead of Auckland.

Edit: See this thread: https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=242084

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djtOtago

810 posts

Ultimate Geek

#2300640 16-Aug-2019 21:53

Trip is a little shorter on Slingshot

traceroute to geekzone.co.nz (104.24.2.14), 30 hops max, 60 byte packets
 1  192.168.178.1 (192.168.178.1)  1.556 ms  1.660 ms  1.632 ms
 2  v1.cpcch-ric-bng1.tranzpeer.net (101.98.0.113)  7.705 ms  8.362 ms  9.541 ms
 3  callplus1.ape.nzix.net (192.203.154.46)  23.453 ms  23.913 ms  24.106 ms
 4  cloudflare.ape.nzix.net (192.203.154.51)  24.238 ms  25.179 ms  25.477 ms
 5  104.24.2.14 (104.24.2.14)  25.930 ms  26.260 ms  27.122 ms

fabianz03

77 posts

Master Geek

#2300641 16-Aug-2019 21:54

michaelmurfy:
On 2degrees:

PING geekzone.co.nz(2606:4700:20::6818:20e (2606:4700:20::6818:20e)) 56 data bytes
64 bytes from 2606:4700:20::6818:20e (2606:4700:20::6818:20e): icmp_seq=1 ttl=60 time=12.4 ms
64 bytes from 2606:4700:20::6818:20e (2606:4700:20::6818:20e): icmp_seq=2 ttl=60 time=12.9 ms
64 bytes from 2606:4700:20::6818:20e (2606:4700:20::6818:20e): icmp_seq=3 ttl=60 time=12.5 ms
64 bytes from 2606:4700:20::6818:20e (2606:4700:20::6818:20e): icmp_seq=4 ttl=60 time=12.5 ms
^C
--- geekzone.co.nz ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 7ms
rtt min/avg/max/mdev = 12.354/12.560/12.882/0.240 ms

Simple answer - it is because Spark don't peer to Cloudflare so it is going via Hong Kong instead of Auckland.

Edit: See this thread: https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=242084

Do you mind pinging the Stuff/Stuff Fibre website and see how it is?
I’m getting 35ms. Curious to see how’s it like with 2d.

hio77

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#2300642 16-Aug-2019 21:55

Your trademe pings are fine.

Your geekzone pings are dependant on what cloudflare node you land on. in your case, Hong Kong.

Also, it looks like you are running those tests over wifi..

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

fabianz03

77 posts

Master Geek

#2300643 16-Aug-2019 21:56

Also, I understand that Spark has some weird routing methods with Geekzone but that’s really not the issue
I’m getting high latencies across a lot of Auckland servers.

It affects my multiplayer gaming as well

hio77

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#2300646 16-Aug-2019 22:05

fabianz03:
I’m getting high latencies across a lot of Auckland servers.

It affects my multiplayer gaming as well

Would help if those were shared preferably with traceroutes to go with them.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

DjShadow

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#2300652 16-Aug-2019 22:45

Spark Fibre 100

PING www.geekzone.co.nz (104.24.2.14) 56(84) bytes of data.
64 bytes from 104.24.2.14: icmp_seq=1 ttl=55 time=151 ms
64 bytes from 104.24.2.14: icmp_seq=2 ttl=55 time=154 ms
64 bytes from 104.24.2.14: icmp_seq=3 ttl=55 time=152 ms
64 bytes from 104.24.2.14: icmp_seq=4 ttl=55 time=152 ms
64 bytes from 104.24.2.14: icmp_seq=5 ttl=55 time=150 ms
64 bytes from 104.24.2.14: icmp_seq=6 ttl=55 time=153 ms
64 bytes from 104.24.2.14: icmp_seq=7 ttl=55 time=152 ms
64 bytes from 104.24.2.14: icmp_seq=8 ttl=55 time=151 ms
^C
--- www.geekzone.co.nz ping statistics ---
8 packets transmitted, 8 received, 0% packet loss, time 7007ms
rtt min/avg/max/mdev = 150.785/152.503/154.127/1.140 ms

traceroute to www.geekzone.co.nz (104.24.3.14), 30 hops max, 60 byte packets
1 Linksys06944 (192.168.1.1) 0.503 ms 0.378 ms 0.308 ms
2 * * *
3 * * *
4 122.56.113.4 (122.56.113.4) 10.911 ms 10.839 ms 10.776 ms
5 ae2-6.tkbr12.global-gateway.net.nz (122.56.127.17) 14.730 ms 14.664 ms ae7-2.akbr7.global-gateway.net.nz (122.56.119.53) 25.629 ms
6 xe7-0-2.sebr3.global-gateway.net.nz (202.50.232.234) 37.104 ms xe0-0-9.sebr3.global-gateway.net.nz (202.50.232.82) 35.757 ms 122.56.119.82 (122.56.119.82) 35.649 ms
7 ae7-10.sebr4.global-gateway.net.nz (122.56.127.214) 37.098 ms 122.56.119.86 (122.56.119.86) 53.556 ms 53.468 ms
8 134.159.124.221 (134.159.124.221) 36.724 ms 36.815 ms 35.411 ms
9 i-90.sydp-core03.telstraglobal.net (202.84.222.81) 41.232 ms 40.506 ms 38.186 ms
10 202.84.138.45 (202.84.138.45) 152.525 ms 150.786 ms 153.431 ms
11 202.84.157.158 (202.84.157.158) 150.973 ms 150.004 ms 153.470 ms
12 unknown.telstraglobal.net (210.57.81.22) 158.707 ms 156.394 ms 161.970 ms
13 104.24.3.14 (104.24.3.14) 167.859 ms 167.839 ms 168.887 ms

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