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fallsapart

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#255564 18-Aug-2019 15:55
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Hey there, my internet speed has been very unstable for a few months now. I do live in a rural town but its quite close to Auckland being in Warkworth, there is fibre here but I do not have it as it will be installed in 2021 here. Just wondering if my internet speed is what it should be, the houses wiring is pretty bad in general, but im not sure if fixing the wiring will fix the problem. My internet cuts out every few days or so for an hour or 2. It just disconnects and says there is a line error. I am with spark and have called them multiple times and they said there was a problem with the line, so they dispatched someone to "fix" it and then charged me a fat bill. Then a few months later the same problem happened, so they basically just got free money for doing nothing. Im not sure what to do, as im not sure if the internet in my area is just bad in general or there is something wrong. Here is my internet speed stats 

 

Up Connection status: Showtime
Upstream line rate (kbit/s): 1034
Downstream line rate (kbit/s): 3757
Maximum upstream rate (kbit/s): 1034
Maximum downstream rate (kbit/s): 4109
Upstream noise safety coefficient (dB): 6.5
Downstream noise safety coefficient (dB): 12.4
Upstream interleave depth: 0
Downstream interleave depth: 0
Line standard: VDSL
Upstream line attenuation (dB): 61.8
Downstream line attenuation (dB): 30.8
Upstream output power (dBmV): 5.8
Downstream output power (dBmV): 13.8
Downstream interleave depth: None  

 

I'm with spark using the HG659b router, thanks for reading and would appreciate any feedback!


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freitasm
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  #2301284 18-Aug-2019 16:00
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Moved to Spark sub-forum, this is not related to Windows.





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RunningMan
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  #2301285 18-Aug-2019 16:00
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This should be moved to the Spark forum, it's nothing to do with Windows. From first look it just seems you are too far away (line length too long) for reliable VDSL. @hio77 may know more though.

 

Having said that, internal wiring can be very detrimental to xDSL connections. Assuming Chorus have come out to look, have you had a master filter and dedicated modem outlet installed? This would bypass any bad internal wiring. What is the internal wiring like?


hio77
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  #2301287 18-Aug-2019 16:03
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It's highly likely there is a fault that the techs were unable to find.

 

 

 

DM me your Fault number and account details and i'll give it a look.

 

Those stats are very much inline with a connection which shouldnt be on VDSL. Although even still i'd expect a fair bit better.

 

 

 

Note, It's not Sparks choice to be getting 'Free Money' All we are doing is passing on the no fault found fee.

 

What i highly suspect this is a case of is, field tech is coming out, looking at the test going it's a VDSL line, It's outside of spec, shouldnt be on VDSL and signing the case off.

 

 

 

Not ideal.. But something that Spark can't really control. comes down to field techs doing the right thing..





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lNomNoml
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  #2301301 18-Aug-2019 16:50
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Downgrade back to ADSL and wait until you can get Fibre.


quickymart
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  #2301336 18-Aug-2019 18:14
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That's pretty slow for VDSL. I'd look at ADSL in the interim (for a more stable connection) until you can get fibre.


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  #2301342 18-Aug-2019 18:36
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I would request a move back to ADSL2+


 
 
 
 

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hio77
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  #2301416 19-Aug-2019 06:44
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Right so on initial inspection, this looks like a IW fault.

 

 

 

Chorus did fix A fault, just not the impacting ones. (so no fault fee charged.)

 

You should stay on VDSL and have the line fixed. It's exchange fed so will never be better than 70/30 (which the neighbouring properties have) but being sub 300m should be relatively clean.

 

 

 

tell-tail sign that something just wasnt quite right, is the upload speed. If it truly was a 30dB connection and borderline, i'd expect about 1mbit not 4+...

 

Sorry guys, for once a copper fault that isnt what it looks like at face value :)





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  #2301418 19-Aug-2019 07:14
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hio77:

 

Right so on initial inspection, this looks like a IW fault.

 

 

 

Chorus did fix A fault, just not the impacting ones. (so no fault fee charged.)

 

 

I'm assuming OP doesn't have wiring maintenance so Chorus made no attempt to fix the internal wiring which is likely at fault?


hio77
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  #2301425 19-Aug-2019 07:26
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sbiddle:

 

I'm assuming OP doesn't have wiring maintenance so Chorus made no attempt to fix the internal wiring which is likely at fault?

 

 

Honestly is irrelevant, Is was REP2CPE, Chorus did find a fault in a DP up the street, repaired that and marked the case off.

 

Frequent disconnection fault, so until chorus give a damn about those correctly this sort of thing will always happen - they should monitor it for 24 hours before service given IMO...

 

 

 

Personally i feel it should have been handled as a slow speed fault given numbers there are far more 'instant'. but i dont feel our agent really did the wrong thing.

 

Ideal experience here would have been for the OP to hit that, 'still not resolved' button in the notification and it would have been escalated from there for a second look.

 

 

 

I'm not about to disclose their line details :)

 

 





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evnafets
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  #2301434 19-Aug-2019 07:32
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My read on what hio said was that it looks like an internal wiring issue at first - but is actually related to the line - which still needs to be fixed.

 

 


hio77
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  #2301437 19-Aug-2019 07:41
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evnafets:

 

My read on what hio said was that it looks like an internal wiring issue at first - but is actually related to the line - which still needs to be fixed.

 

 

 

 

Nah, It looks like a long line simply not preforming great on VDSL and needs a rollback, but is actually a fault.

 

 

 

i honestly highly suspect internal. Unlikely all the OP has the single bad pair out of all the lines in his area..

 

Rest of the connections around are all 24/25mbit ADSL and 70mbit VDSL!





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 


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