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One of our clients lost internet on Tuesday afternoon.
It’s a vdsl connection.
As always we’re the first port of call for them so checked what we could and found no issues with the server or network.
Swapped out the router but still no connection.
They contacted spark who had to organise a tech to go onsite.
That only happened mid afternoon today!
Pretty poor for a business connection!
Anyway the chorus tech got the connection going again and internet is working.
They said it looked like someone had unplugged the clients line at the cabinet??!
Now the problem is that the connection has got a dynamic IP when they should have a static IP!
How does that happen?!
So now their emails still aren’t coming in to their on prem exchange server.
Client back on the phone to spark business, with over an hour for a call back!
In the meantime I updated dns mx record to point to the dynamic up address only to find that port 25 is blocked!
Spark business say the static ip dept don’t have a phone so we can’t talk to them!
Waiting for a call back.
So anyone from spark able to help with this issue right away please?!
Obviously client is pretty upset that this has happened and that it has taken this long to get the connection going again only to still have issues!
Trusted
Spark
