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# 255659 22-Aug-2019 17:13
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Hopefully someone from spark will see this here and contact me by PM ASAP!

One of our clients lost internet on Tuesday afternoon.
It’s a vdsl connection.
As always we’re the first port of call for them so checked what we could and found no issues with the server or network.
Swapped out the router but still no connection.
They contacted spark who had to organise a tech to go onsite.
That only happened mid afternoon today!
Pretty poor for a business connection!
Anyway the chorus tech got the connection going again and internet is working.
They said it looked like someone had unplugged the clients line at the cabinet??!

Now the problem is that the connection has got a dynamic IP when they should have a static IP!
How does that happen?!
So now their emails still aren’t coming in to their on prem exchange server.
Client back on the phone to spark business, with over an hour for a call back!
In the meantime I updated dns mx record to point to the dynamic up address only to find that port 25 is blocked!

Spark business say the static ip dept don’t have a phone so we can’t talk to them!
Waiting for a call back.

So anyone from spark able to help with this issue right away please?!
Obviously client is pretty upset that this has happened and that it has taken this long to get the connection going again only to still have issues!

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  # 2304004 22-Aug-2019 17:19
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You can easily unblock port25 online from the SparkNZ site

 

@hio77 @cbrpilot




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  # 2304007 22-Aug-2019 17:24
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Linux:

You can easily unblock port25 online from the SparkNZ site


@hio77 @cbrpilot


Website says it will take two days.
And not sure if that will work with a dynamic ip anyway will it?

 
 
 
 


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  # 2304009 22-Aug-2019 17:24
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CYaBro:
Linux:

 

You can easily unblock port25 online from the SparkNZ site

 

 

 

@hio77 @cbrpilot

 


Website says it will take two days.
And not sure if that will work with a dynamic ip anyway will it?

 

Don't see why not


'That VDSL Cat'
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  # 2304010 22-Aug-2019 17:29
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Sounds like the tech may have accidentally mixed the lines...

 

 

 

Front line is first point of contact, DM me the details and i'll have a look when i can (It's freeze date for me right now, so kinda pretty occupied)

 

the 2 day timeline is to account for the manual process in that back end of that form. It goes to someone that hovers around here and they look after it..

 

 

 

 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


cisconz
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  # 2304014 22-Aug-2019 17:42
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Linux:

 

CYaBro:
Linux:

 

You can easily unblock port25 online from the SparkNZ site

 

 

 

@hio77 @cbrpilot

 


Website says it will take two days.
And not sure if that will work with a dynamic ip anyway will it?

 

Don't see why not

 

 

Static IP is a requirement for port 25 unblocking.

 

 

 

This is one of the reasons we use mail scrubbers for on prem exchange.

 

We can set the scrubber to send to port 2525 and then outbound 587 and issue disappears.

 

We have a customer right now in this same situation where there is a UFB fault and Spark have provided a Static IP on 4G to get around it.

 

Unfortunately, the port 25 block is in place, so it was easier for us to change the scrubber than it was to wait for the form to be sorted.





Hmmmm




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  # 2304015 22-Aug-2019 17:45
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cisconz:

Linux:


CYaBro:
Linux:


You can easily unblock port25 online from the SparkNZ site


 


@hio77 @cbrpilot



Website says it will take two days.
And not sure if that will work with a dynamic ip anyway will it?


Don't see why not



Static IP is a requirement for port 25 unblocking.


 


This is one of the reasons we use mail scrubbers for on prem exchange.


We can set the scrubber to send to port 2525 and then outbound 587 and issue disappears.


We have a customer right now in this same situation where there is a UFB fault and Spark have provided a Static IP on 4G to get around it.


Unfortunately, the port 25 block is in place, so it was easier for us to change the scrubber than it was to wait for the form to be sorted.



Yea if I’d known it was going to take this long to fix and then have these ip and port 25 issues I would have got something going for their emails yesterday morning!

'That VDSL Cat'
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  # 2304023 22-Aug-2019 18:10
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Unfortunately very little we can do here.

 

 

 

the service was not working as it should have been. when the tech was out he put it to where it should be, now the problem is noticed.

 

Just chorus records things...

 

 

 

The form needs filling out, also might be worth having yourself added as an IT contact.

 

Just because there are spark folk here, doesnt mean they will break all the rules because your a known IT person.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




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  # 2304071 22-Aug-2019 18:23
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hio77:

 

Unfortunately very little we can do here.

 

 

 

the service was not working as it should have been. when the tech was out he put it to where it should be, now the problem is noticed.

 

Just chorus records things...

 

 

 

The form needs filling out, also might be worth having yourself added as an IT contact.

 

Just because there are spark folk here, doesnt mean they will break all the rules because your a known IT person.

 

 

 

 

OK thanks I'll have to come up with something else to get their emails going in the meantime. 


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  # 2304072 22-Aug-2019 18:24
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IM sent to @Cyabro


'That VDSL Cat'
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  # 2304081 22-Aug-2019 18:29
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CYaBro:

 

 

 

OK thanks I'll have to come up with something else to get their emails going in the meantime. 

 

 

Sorry that i can't snap my fingers for this one, It's just not always that easy.

Yes it would only take me a quick process to sort it, but that's never the whole story.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 2304082 22-Aug-2019 18:32
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hio77:

 

CYaBro:

 

 

 

OK thanks I'll have to come up with something else to get their emails going in the meantime. 

 

 

Sorry that i can't snap my fingers for this one, It's just not always that easy.

Yes it would only take me a quick process to sort it, but that's never the whole story.

 

 

Yea I don't think Spark are giving the client the whole story as I find it very hard to believe that this was just a simple loose connection in the cabinet...




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  # 2304127 22-Aug-2019 19:25
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Problem fixed!

 

Big thanks to @tdgeek for his investigation and getting it sorted.
Also to @danielfaulknor for his offer of getting a VM provisioned to make a work around the blocked port 25 to get emails going, but thankfully wasn't needed in the end.


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  # 2304274 22-Aug-2019 22:03
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cisconz

 

Static IP is a requirement for port 25 unblocking.

 

 

 

 

Just a minor clarification here.  This is only true for Wireless Broadband.

 

For fixed line (xDSL/Fibre) you can opt out of port 25 filtering with dynamic IP as well.





My views are my own, and may not necessarily represent those of my employer.


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  # 2304410 23-Aug-2019 09:41
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cbrpilot:

 

For fixed line (xDSL/Fibre) you can opt out of port 25 filtering with dynamic IP as well.

 

 

Just wondering ,

 

doesnt that negate the point of port 25 filtering ?
dynamic so that now unblocked port25 IP will get passed around from one user to the next .

 

 


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  # 2305052 24-Aug-2019 09:46
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1101:

 

cbrpilot:

 

For fixed line (xDSL/Fibre) you can opt out of port 25 filtering with dynamic IP as well.

 

 

Just wondering ,

 

doesnt that negate the point of port 25 filtering ?
dynamic so that now unblocked port25 IP will get passed around from one user to the next .

 

 

 

 

More than likely it will be tied to the line just like statics are assigned over fixed line


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