Xtra, pop3, outgoing email error

Forums › Spark New Zealand › Xtra, pop3, outgoing email error

howienz

64 posts

Master Geek

Lifetime subscriber

# 255785 29-Aug-2019 17:19

Hi there

Had a quick look at existing forums but couldn't find my problem below - apologies if I missed one.

I have a colleague operating a: compaq nx6320, vista, windows mail. The issue is an outgoing email error (receiving ok) - so I removed his existing account and added new, configured as per previous and still error persists.

I've also attached some images below for assistance.

Any advice would be greatly appreciated

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8872 posts

Uber Geek

Lifetime subscriber

# 2307998 29-Aug-2019 18:41

havent had those but had a few Mail Delivery Failure messages from "Mail Delivery System <postmaster@xtra.co.nz>"

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

>>> 554-5.7.1 We

>>> apologise but this message has been rejected due to suspected spam

554-5.7.1 content.

coffeebaron

5545 posts

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# 2308008 29-Aug-2019 18:53

I vaguely recall an SSL drop of support for old version, and need Win 7 or higher??

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timbee

48 posts

Geek

# 2308016 29-Aug-2019 19:05

Is it all emails? Or just this one email in particular?

If it's just this one email in particular, its probably that subject they're using, it's pretty much same kind of subject you see in spam emails. Try change it, and use less generic phrasing and it might not be getting rejected by the spam filter.

TwoSeven

1382 posts

Uber Geek

# 2308043 29-Aug-2019 19:14

5.7.1 I think is authentication required. I think 554 indicates that your mail header contains content that the receiving (SMTP) server doesn’t like - so the authentication was denied

On the general tab I think there is a send test email option. It will send a plain text email and then receive it. If the error still occurs, then it may give more diagnostics.

Software Engineer

Jase2985

8872 posts

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# 2308046 29-Aug-2019 19:21

TwoSeven: 5.7.1 I think is authentication required. I think 554 indicates that your mail header contains content that the receiving (SMTP) server doesn’t like - so the authentication was denied

On the general tab I think there is a send test email option. It will send a plain text email and then receive it. If the error still occurs, then it may give more diagnostics.

IMO its spark being overzellous

FW: Appointment with Emilie Lawson, real spammy

Complaint about Crown Limo - again real spammy

authentication issue, nope nothing wrong here.

dimsim

581 posts

Ultimate Geek

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# 2308100 29-Aug-2019 21:06

same issue here https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=255650

dimsim

581 posts

Ultimate Geek

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# 2308101 29-Aug-2019 21:08

coffeebaron: I vaguely recall an SSL drop of support for old version, and need Win 7 or higher??

currently getting the same issue on Windows 10 using Outlook 2010 SP2

see here https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=255650

howienz

64 posts

Master Geek

Lifetime subscriber

# 2308164 29-Aug-2019 22:49

Also received this error message...

hio77

'That VDSL Cat'
11016 posts

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Spark

Subscriber

# 2308174 29-Aug-2019 23:18

howienz: Also received this error message...

do you have an antivirus

can you also try the following commands in cmd for me?

nslookup xtra.co.nz

nslookup send.xtra.co.nz

nslookup pop3.xtra.co.nz

tracert 210.55.143.35

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

howienz

64 posts

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Lifetime subscriber

# 2308180 30-Aug-2019 00:00

hio77:

howienz: Also received this error message...

do you have an antivirus

I don't believe he's running an antivirus

can you also try the following commands in cmd for me?

nslookup xtra.co.nz

nslookup send.xtra.co.nz

nslookup pop3.xtra.co.nz

tracert 210.55.143.35

Tried the commands above.

cyril7

6964 posts

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# 2308194 30-Aug-2019 06:39

howienz:

Tried the commands above.

And? did they result in anything indicating you could contact those addresses?

Its either an issue with connectivity to the snmp server, ie something blocking it, or if thats not a real issue as others have suggested the xtra mail filters dont like the subject line, it really does look like a common spam item, ie "Re Substantial Industrial Offering"!!! well have i got a deal for you!!!

Also as others asked, is it just this one email of others, this detail is important if you want help

Cyril

CYaBro

3169 posts

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Subscriber

# 2308209 30-Aug-2019 07:57

Yup check your antivirus.
Had a client with this issue last week.
Had to uninstall and reinstall Eset to fix it.
Just disabling it didn’t help.

dimsim

581 posts

Ultimate Geek

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# 2308211 30-Aug-2019 07:59

Apparently this issue may have resolved itself this morning. My client reports that she is able to send mail again.

howienz

64 posts

Master Geek

Lifetime subscriber

# 2308415 30-Aug-2019 12:20

cyril7:

howienz:

Tried the commands above.

And? did they result in anything indicating you could contact those addresses?

Its either an issue with connectivity to the snmp server, ie something blocking it, or if thats not a real issue as others have suggested the xtra mail filters dont like the subject line, it really does look like a common spam item, ie "Re Substantial Industrial Offering"!!! well have i got a deal for you!!!

Also as others asked, is it just this one email of others, this detail is important if you want help

Cyril

Apologies as this is getting to the extend of my IT knowledge; anyway these are the command results below (two attempts- one at home last night and today in the office):

29/8

C:\Users\...>nslookup xtra.co.nz
Server: fritz.box
Address: .....

Non-authoritative answer:
Name: xtra.co.nz
Address: ......

C:\Users\....>nslookup send.xtra.co.nz
Server: fritz.box
Address: .....

Non-authoritative answer:
Name: send.xtra.co.nz
Address: .....

C:\Users\....>nslookup pop3.xtra.co.nz
Server: fritz.box
Address: .....

Non-authoritative answer:
Name: pop3.xtra.co.nz
Address: ....

C:\Users\...>tracert ....

Tracing route to send.xtra.co.nz [210.55.143.35]
over a maximum of 30 hops:

1 14 ms 21 ms 27 ms fritz.box [.....]
2 82 ms 83 ms 28 ms default-rdns.vocus.co.nz [.....]
3 13 ms 43 ms 112 ms vocus-dom.tkcr5.global-gateway.net.nz [.....]
4 17 ms 30 ms 33 ms x2-0-1-200.tkcr5.global-gateway.net.nz [.....]
5 48 ms 13 ms 29 ms xtramail-comb.tkcr5.global-gateway.net.nz [....]
6 30 ms 56 ms 17 ms send.xtra.co.nz [210.55.143.35]

Trace complete.

30/8

C:\Users\....>nslookup xtra.co.nz
Server: UnKnown
Address: ....

*** UnKnown can't find xtra.co.nz: Query refused

C:\Users\....>nslookup send.xtra.co.nz
Server: UnKnown
Address: .....

*** UnKnown can't find send.xtra.co.nz: Query refused

C:\Users\...>nslookup pop3.xtra.co.nz
Server: UnKnown
Address: ....

*** UnKnown can't find pop3.xtra.co.nz: Query refused

C:\Users\...>tracert ....

Tracing route to send.xtra.co.nz [....]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms ....
2 4 ms 5 ms 5 ms lo-vprn-100.br1.mdr.vygr.net [....]
3 33 ms 4 ms 4 ms ae-0-621.cr1.mdr.vygr.net [....]
4 3 ms 5 ms 7 ms ae9-142.akcr11.global-gateway.net.nz [....]
5 5 ms 5 ms 5 ms ae9-43.tkcr5.global-gateway.net.nz [....]
6 6 ms 5 ms 8 ms xtramail-comb.tkcr5.global-gateway.net.nz [....]
7 5 ms 6 ms 7 ms send.xtra.co.nz [210.55.143.35]

Trace complete.

...and more than one email address.

Thanks

wratterus

716 posts

Ultimate Geek

# 2308425 30-Aug-2019 12:28

Live Mail is basically naffed now. Recommend moving to an alternative client, such as Thunderbird which should work sweet.

You can also set the mail client us using IMAP so your mail syncs between your devices.

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